Innsbrook Hotel Guide - Pet Friendly Hotels in Innsbrook, Richmond

"Everything was good except one of the elevators wasn’t working properly "

"Rooms clean and staff is great"

"Room was clean. Staff was very helpful. "

"During our stay at Comfort Suites Innsbrook - Short Pump, we found bed bugs in the rooms. Two of our employees suffered bites on arms and elbows. We have reported this to Expedia and the hotel and are currently awaiting resolution. We hope the hotel addresses this issue promptly to prevent harm to future guests."

"We were rather disappointed with our on-night stay, to be honest. We were expecting more from staying at an Omni Hotel. The room had a bad smell from the carpeting. The mattress sagged, and the bedding was only a thin woven blanket between flat sheets, not unlike the kind you get at the ER. The bathtub drain was clogged. We told reception staff about the clogged drain during check-out, and they took $20 off our bill."

"Good location and view of the city though I don’t sleep with night lights."

"Room was clean. "

"Charming spot and the valet and front desk team were lovely. However, our room smelled musty and there was no hand soap in the bathroom requiring us to pump body wash from the shower every time we washed our hands "