Cardiff Hotel Guide - Insole Court hotels in Cardiff, United Kingdom.

"No one let themself into my room this time which I guess is an improvement. Still only a single desk chair per room which is pathetic in a room for 2 people, this week I bought a camping chair with me so I had somewhere to sit comfortably. Place is far too busy with day trippers to facilities making the public areas deeply unattractive to me and not at all restful, plus all the noise from M4 - better double glazing needed. Missed opportunity with outdoor access, only area is small terrace on a north facing wall so too cold. Could easily put some tables and benches around the site for customers but you probably want them near the refreshments so that they spend their money. Overall I think you offer very poor value for money."

"The breakfast was good but we arrived later in the morning and it was pretty depleted and a bit messy. The staff did a good job of relenishing the hot food though."

"Great breakfast, our room was clean but looked a little tired with a stained carpet and was booked for 3 people but only 2 cups/glasses provided. Air con could do with going lower than 18 it was so hot in there! Also lift from car park not working not great with lots of luggage, and would be really helpful to have better directions to parking on your website as it was really tricky to find. I ended up calling and listened to the automated message with gave clearer instructions on parking and a postcode that worked in my sat nav."

"Lovely breakfast options "

"Staff at reception wasn’t overly friendly. Pool is made to look a lot nicer and relaxing on the photos. There is also an extra £5 charge per person to use the pool which wasn’t specified on Expedia at time of booking. They waived the charge but it’s not worth the money unless you want your kids to let off steam. Great location and room was very good. "

"A lovely hotel, always a pleasure to stay there. "

"staff were lovely and friendly. The property was hard to find as the name on expedia and name on google maps are different. The room smelt of cigarettes. The mattresses weren’t comfy and everytime you moved the springs made a noise. We booked a room with a double bed and were given a room with three single beds. The entire property needs some major updates, the bathroom sink and bath were brown and the floor looked a bit grubby. "

"No fridge , no safe , no PowerPoint near bed side , no usb ports , felt like a motel disguised as a hotel . Rude staff. Interest to ask for trolley etc . Not allowed to go to carpark via resteraunt . Why walk all the way around with luggage makes no sense . Cardiff generally friendly city this was terrible ! Tv not working in one room as internet not working . No one cares . No one should stay here . "

"Easy to access hotel, great facilities, 3 min walk from train station, taxi service 3 min walk, very clean and tidy hotel, very friendly staff"