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Reviews of Home2 Suites by Hilton Columbia Harbison

3 out of 5
Home2 Suites by Hilton Columbia Harbison
550 Columbiana Dr, Columbia, Irmo, SC

Reviews

7.6

Good

Rating 10 - Excellent. 250 out of 511 reviews" "
Rating 8 - Good. 98 out of 511 reviews" "
Rating 6 - Okay. 45 out of 511 reviews" "
Rating 4 - Poor. 34 out of 511 reviews" "
Rating 2 - Terrible. 84 out of 511 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Timothy, Frankfort

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sterling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent person at the front desk, amazing property, very spacious room. I truly enjoyed myself and definitely will return.
Stayed 1 night in Apr 2024

8/10 Good

Latasha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very nice and quiet place we enjoyed it
Stayed 1 night in Apr 2024

8/10 Good

Joann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Sterling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property definitely will return again. Great front desk staff as well.
Stayed 1 night in Mar 2024

10/10 Excellent

bo ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Stephone

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I been goin to this hotel for a while and i love it. The room is nice and clean and has alot of space. I love the staff and the area it is in.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Travelled with family
Liked: Amenities
Very hospitable staff and management. We felt at home there, no pun intended. The area has lots of shopping and restaurants to choose from.
Stayed 3 nights in Mar 2024

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was wonderful. There were lots of options
Stayed 1 night in Mar 2024

10/10 Excellent

kevin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager on duty everyone is very nice
Stayed 2 nights in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Shanna

Liked: Staff & service, property conditions & facilities, room comfort
I would come back
Pleasant stay, nice rooms, clean pool, friendly staff, wonderful breakfast.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip for Christmas
Excellent stay in Irmo! The hotel staff goes above and beyond to ensure your stay is perfect. We arrived with my grandkids and some new gifts from family members. We realized after opening the toys that we needed a screwdriver to put in the batteries. The hotel manager and front desk staff were able to find one and save the day for the toddlers! I will always stay here when in town visiting family. Highly recommend!
Stayed 3 nights in Dec 2023

10/10 Excellent

Yawo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Kenneth, Knoxville

Travelled with family
Liked: Cleanliness, staff & service
.
Stayed 1 night in Dec 2023

8/10 Good

Ronda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Hannah

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
It was awesome! Jason (i think that was his name) was awesome. And Aurelie was so awesome. She greeted us everytime and made sure we were taken cate of. Ot smelled so nice good. My son was even amazed at how good it smelled. So clean and what we expected by the photos. Definitely will stay there again when we come back. Only other thing, i was recently diagnosed diebetic, would love for more sugar free stuff in lobby or for breakfast. Just a thought.
Stayed 2 nights in Oct 2023

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in Irmo!
Our trip to see the grandkids was amazing! We found H2Homes during our last trip and will be staying there every time we are in Irmo. The front desk staff goes above and beyond to make you feel at home and your stay is comfortable. We will definitely be back!
Stayed 4 nights in Oct 2023

2/10 Terrible

Robert

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We made a reservation on Expedia months ahead of our trip. When we arrived we had to wait an hour and a half to find out that they did not have a room for us. I've spoken with Hilton, had to make another reservation at a location in Greenville, SC (1 1/2 hours away) at a premium rate so we had a place to stay that night, As of today, no credit has been issued for the rooms in Columbia. I need a credit issued as soon as possible
Stayed 1 night in Sep 2023
Response from Jason Wilson, General Manager on 9 Oct 2023
Good afternoon Mr. Robert. I want to first say I'm sincerely sorry for the inconvenience that happened with your reservation. In order for you to get your refund, you'll need to reach out to Expedia since you paid them directly. We have refunded the virtual card to them, but for you to see the refund on your end, you have to reach out to them directly and they will process your refund.

10/10 Excellent

Tanesha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Ebony

Liked: Staff & service, property conditions & facilities
I see this hotel allows pets and my room was clean but every once in a while i could smell urine around the couch area, the toilet seat wasn't clean, the counter top by the refrigerator wasn't clean, and areas in the shower floor wasn't clean which looked like mold around the sliding shower door. Also the ceiling in the bathroom was pealing. I didn't want to complain since I was in town for my son's army basic training graduation.
Stayed 3 nights in Sep 2023

6/10 Okay

jeffrey

Liked: Staff & service, property conditions & facilities, room comfort
1st time great 2nd and last stay poor
Moving on a hot day in South Carolina. Tried to check in at 12:45 pm and was told there would be a $50 fee for early check in. I told them not worth it and cam back at 3pm. Other issue was mold like stains in shower. We decided to try Home 2 about 6 weeks earlier and it was so good we decided to make it our primary travel hotel but this experience has us returning to your competition.
Stayed 1 night in Aug 2023

10/10 Excellent

Marcie

Stayed 1 night in Sep 2023

10/10 Excellent

Micah

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very spacious. Great shower and bathroom with ample room as well.
Stayed 1 night in Aug 2023

2/10 Terrible

Troy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I chose a non-smoking room, however, the person who used the room before me made it completely unbearable to stay in. So bad, that it woke me up multiple times during the night. I got home and I had clothes in my bag, that never left the bag, that I couldn't wear because the smoke stench was so bad. The worst part was that several of the towels were dirty, I had one towel that I wiped my face with, and I'm pretty sure someone had used that towel to clean their butt. I had to re-shower the stench was so bad. The overall hotel was nice, the staff was also very friendly, however, the room was less than desirable.
Stayed 1 night in Aug 2023

10/10 Excellent

Osmay D

Stayed 1 night in Aug 2023

2/10 Terrible

Jennifer, Glencoe

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The girl at the front desk was so rude upon arrival with no smile or appreciation. She had an attitude as soon as we walked up to the counter. The room was disgusting. It smelled like a gym and the pillow cases smelled like they weren’t washed. It was awful. I’ll never stay at a home 2 suites again. There are too many other hotels to stay in. Not again
Stayed 1 night in Aug 2023

2/10 Terrible

Cesely

Travelled with family
Disliked: Amenities, property conditions & facilities
I had a slow drain toilet then it completely clogged and they told me to plunge the toilet there maintenance man is off for the weekend. !!!! I would have called a plumber if I was at my house. The fl room extremely musty and damp and smelled horrible! Like wet dog on the carpet. I drove 9 hours and so exhausted. I thought this was a Hilton and this is the worst one in the us
Stayed 2 nights in Aug 2023
Response from Jason Wilson, General Manager on 13 Aug 2023
Thank you for posting a review. It saddens us to hear that your stay was less than pleasing due to the slow drain of the toilet and aroma of the room. We are genuinely concerned about our guests’ satisfaction, and we apologize for any inconvenience it has caused you. Know that your feedback is highly important to us. We hope for another opportunity to serve you again and exceed your expectations.

10/10 Excellent

Tiana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here! Very spacious and comfortable! Breakfast was okay! Indoor pool was nice! Parking was good! The room itself was clean, it could have used a more deeper clean. Especially the bathrooms! But overall Pleasant stay!
Stayed 1 night in Jul 2023

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Joshua

Stayed 1 night in Jul 2023

10/10 Excellent

Lindsey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean hotel with spacious rooms, salt water pool, nice workout room, and wide variety of items for breakfast.
Stayed 2 nights in Jul 2023

10/10 Excellent

Eunice

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was my first time staying at Home 2 Suites and I really enjoyed my stay. The only concern I had was it took the water a long time to turn hot.
Stayed 2 nights in Jun 2023

10/10 Excellent

Linda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and nice. Everyone who works there is so friendly!
Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and well kept
Great hotel- huge rooms. Very clean. Bathtub was dated and needed some renovation soon but the rest of the bathroom and entire room was clean and new and well kept.
Stayed 1 night in Jun 2023

8/10 Good

Simone

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

6/10 Okay

Timothy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great room, skip the breakfast
The beds were fairly comfortable. Staff was friendly and attentive. The negative is the included breakfast. It was absolutely disgusting. The breakfast sandwiches were all hard. The waffle maker wouldn’t cook the batter all the way (probably because it wasn’t the normal batter, some weird wheat and buckwheat batter). The grits had a strange taste to them and the cereal dispenser just crushed up the cereal. The only thing that was edible was the bagels or muffins. The staff was super apologetic about it but claimed there wasn’t much they could do since it’s from the company’s supplier. Great room, skip the breakfast.
Stayed 1 night in Jun 2023

10/10 Excellent

Jordan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was incredible! Mary was extremely sweet and I didn’t catch the gentleman who checked us ins name but he was super friendly and helpful! Would definitely recommend this hotel!
Stayed 3 nights in May 2023

8/10 Good

Patrice

Liked: Cleanliness, property conditions & facilities, room comfort
Long Wait for Check In But Overall Great Rooms!
Stayed 1 night in May 2023

10/10 Excellent

Stephane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2023

4/10 Poor

Jarrell

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No clean
Our room was not clean. It smelled like animals had stayed in the room. We had to ask for air freshener. Also the sofa bed had blood on the mattress cover. we had to ask for clean mattress cover and clean bedding. When we checked out, they charged us another $115 after we had paid $130 on the day we booked the room. We aren't sure if we will be refunfed the $115. So in all we paid $245 for a dirty room. We will not stay at this hotel anymore.
Stayed 1 night in May 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 would recommend
The hotel seems to be new the outside was nice and up to date. Check in took 2 mins if that. The room was clean and spacious. It was raining when I left and one of the staff members asked if I needed an umbrella so I didn’t mess up my edges lol 10/10
Stayed 1 night in Apr 2023

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Sheila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

TRACY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff and clean
Stayed 1 night in Mar 2023