Isla Contoy Holidays

Seadust Cancún was not what I expected. The pictures they have online looked way better. The check in process was a nightmare. We must of stood there for over a half hour while they figured things out. We just wanted to go to our room after traveling all day. The food was something to be desired. You would think that at least one of the restaurants would have great food. They were all just average and it was hard to get in to any of the them other than the buffet. The rooms have seen better days. They need to be updated. Just expected better from an all-inclusive. The view from our room was great and so were the pools. The beach was beautiful and the staff was mostly friendly.

This hotel is a WOW! The entire resort is amazing from the beautiful room (fully stocked with drinks, beer, water and snacks everyday and they did a second cleaning, closed the drapes, and left a little treat every night) to the pool and beach area. The staff was always SO friendly, helpful, and quick with anything needed. So many pools and jacuzzi. The beach bar with the swings was our favorite and we had pizza every day for lunch (so yummy). We were always able to get chairs on the beach. We also enjoyed the obstacle course and kayaks. Unfortunately the water wasn't clear enough to snorkel on sight but it was warm! We did snorkel with an excursion we booked from the beach- HIGHLY recommend! THe shopping and carousel was a fun treat. We did go the magic show- the entire family enjoyed it!!! Only one complaint. We had a party of 8. When we checked in we were told there were NO reservations available for the entire week. This was pretty upsetting. We travel a lot and have never had to make dinner reservations in advance. We did end eatting at the sports bar most nights- no resrevation needed and we all loved the sushi! We did break away from our group and got to try the steak restaurant and mexican for lunch one of the days. Such a fabulous resort and amazing vacation!! Ps. weather was AMAZING (just a little windy) and NO bugs!! Oh and the hammock on the patio was the icing on the cake!

The rooms were very clean, amenities were beautiful. The service at the restaurant and pool side were great. It was awkward being asked if we wanted to tip every time we got anything. I would recommend not asking and just handing the machine to the guest. It takes away from the experience.

Room with our own plunge was amazing! Convenient location of the room, staff were attentive, accommodating and friendly! Plenty options of food, perfect pools with pool bar and super close to the beach! Thank you!

friendly staff, good food from the restaurants, easy access to hotel zone, ferry, bus stops. close to all shoppings.