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"I had a wonderful stay here for one night. I wish I could have stayed longer! The hotel amenities are wonderful, staff is beyond hospitable, and room was fabulous. "

"Clean and amazing views. They have drinks and snacks there for you which is great. Check in was fine but had to call a few times to get through to verify my ID (there’s no staff on site, so virtual check in with codes to access the room). Great location and would definitely recommend. You are paying a premium in April for the views but as a special treat it’s so worth it. We sat in the private onsen and sauna for hours! "

"Amazing stay. Photos don’t do this justices. It is a beautiful, luxury accommodation with amazing food, beautiful views, lots of space and amenities. We had a wonderful time and will be back"

"We stayed in a villa - it was lovely but the open air bath was smaller than it looked in the picture. We were a family of 4, and hoping to all be in it together but it was sized to hold 2 people comfortably at a time."

"Beautiful property"

"Our first stay in a Rakuten property and it won’t be our last. Loved the room, which was more an apartment really. Every thing we would or could need was provided though I wasn’t expecting a telescope to see the stars! Check in was digital and very easy. Welcome pack was unexpected and very good - especially the red wine. Loved the private onsen and balcony foot spa. There was also a sauna but we didn’t use that. 10/10. "

"Clean well maintained property. Despite right next to train station, the room is very quiet due to double pane window. Nice laundromat which you can monitor the availability and progress with TV in your room. "

"Lovely place to stay in Hakone. Clean room and sweet attentive staff. We loved the onsen! The breakfast and dinner gave you many choices and the food was very well prepared and tasty!"

"beautiful location and memorable views,"