Seasonal outdoor pool, pool loungers

Reviews of Crowne Plaza Hotel Jacksonville Airport/I-95N, an IHG Hotel

3.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 596 out of 1073 reviews" "
Rating 8 - Good. 230 out of 1073 reviews" "
Rating 6 - Okay. 122 out of 1073 reviews" "
Rating 4 - Poor. 62 out of 1073 reviews" "
Rating 2 - Terrible. 63 out of 1073 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Marian

Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Dear Marian, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. We appreciate your taking the time to share your rating with fellow travelers, and we hope to accommodate you again in the future.With Hospitality,Andy Preslar,General Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great value near the airport.
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Dear Joseph, Thank you for being our guest at Crowne Plaza Jacksonville Airport/I-95N and sharing your experience. Conveniently located, it is a pleasure to offer an exceptional experience at a reasonable price. Thank you again for your feedback, and we look forward to welcoming you back soon. With Hospitality,Andy Preslar,General Manager

8/10 Good

Kathy

Liked: Cleanliness, staff & service
We were in tower 2, which is really dated. Needs renovation, but it was clean and the beds were comfortable. The staff was pleasant. I might try a different hotel if I visit Jacksonville again. Seems there are a lot of options.
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Dear Kathy, Thank you for choosing to stay at Crowne Plaza Jacksonville Airport/I-95N and sharing your experience. We are delighted to know you were pleased with our courteous associates and excellent beds. However, we are sorry you were not entirely satisfied with the condition of our property. We are always looking for ways to improve, and we have taken note of your comments regarding our plans for developing the property. We also apologize for not meeting your expectations, and we are grateful for your business. We hope to welcome you again in the future.With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

alina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it this is my 3 time staying at your hotels love everything
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Alina, Thank you for the generous rating and for your loyalty to our hotel. We are thrilled we met your expectations for a fantastic stay at Crowne Plaza Jacksonville Airport/I-95N. We look forward to having the pleasure of doing so again on your next visit to the area. With Hospitality, Andy Preslar General Manager

8/10 Good

brian k

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying in the property. I would stay again.
Stayed 2 nights in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Brian k, Thank you for your recent stay at Crowne Plaza Jacksonville Airport/I-95N and for posting such a generous review of our hotel and staff. It is a pleasure to know we exceeded your expectations! We enjoyed having you as our guest, and we hope to see you again on your next visit to the area. With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Shatari

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff nice rooms
Stayed 1 night in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Shatari, Thank you for being our guest at Crowne Plaza Jacksonville Airport/I-95N and sharing your experience. We are delighted to know you were pleased with our courteous associates and comfortable accommodations. It was a pleasure to host you, and we look forward to your return visit. With Hospitality,Andy Preslar,General Manager

8/10 Good

Darryl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tower where I stayed was extremely quiet and peaceful. The breakfast was excellent. Free parking. Fast check-in. I definitely would stay there again. The hotel was dated but very clean.
Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Dear Darryl, Thank you for being our guest at Crowne Plaza Jacksonville Airport/I-95N and sharing your experience. We are delighted to know you were pleased with our relaxing atmosphere, delicious breakfast, and excellent check-in service. We also appreciate you mentioning our complimentary parking and refreshing property. However, we are sorry you were not entirely satisfied with the condition of our hotel. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. It was a pleasure to host you, and we look forward to your next visit. With Hospitality,Andy Preslar,General Manager

10/10 Excellent

Ruby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet....very clean
Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Ruby, Thank you for being our guest at Crowne Plaza Jacksonville Airport/I-95N and sharing your experience. We are delighted to know you enjoyed your stay with us and that you were especially pleased with our well-maintained property. It was a pleasure to host you, and we look forward to your return visit. With Hospitality,Andy Preslar,General Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are the best. Very helpful and knowledgeable about the local area
Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Scott, We appreciate you letting us know that our team went above and beyond in handling your requests and that you liked our outstanding service. It was a pleasure having you as our guest, and we look forward to welcoming you back to Crowne Plaza Jacksonville Airport/I-95N whenever your travels bring you to our area. With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Christopher, Thank you for your recent stay at Crowne Plaza Jacksonville Airport/I-95N and for posting such a generous review of our hotel. It is a pleasure to know we exceeded your expectations! We enjoyed having you as our guest, and we hope to see you again on your next visit to the area. With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from Andy Preslar General Manager on 25 Apr 2024
Dear Michael, Thank you for your recent stay at the Crowne Plaza Jacksonville Airport/I-95N and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the city. We enjoyed having you as our guest, and we hope to see you again soon. With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Chan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Apr 2024
Response from Andy Preslar General Manager on 25 Apr 2024
Dear Chan, We are thrilled you had an excellent stay at Crowne Plaza Jacksonville Airport/I-95N, and we appreciate the fantastic review. It was our pleasure accommodating you, and we look forward to your next visit.With Hospitality,Andy PreslarGeneral Manager

8/10 Good

Thalia, Columbus

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room smelled bad and had black mold in restroom. The door was also very hard to open.
Stayed 1 night in Apr 2024
Response from etx-danairesponze on 26 Apr 2024
Dear Thalia, Thank you for reviewing your stay at Crowne Plaza Jacksonville Airport/I-95N. We sincerely apologize for the cleanliness and maintenance concerns you encountered and the inconvenience this caused. We will address this with the appropriate individuals to ensure we are well-poised to serve you in the future. We genuinely hope that you will consider giving us another opportunity so we can provide you with the immaculate and enjoyable experience you deserve, and that, we are known for. With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Heather

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great stay of your flying out the next morning
Stayed 1 night in Apr 2024
Response from Andy Preslar General Manager on 24 Apr 2024
Dear Heather, Thank you for sharing your experience at the Crowne Plaza Jacksonville Airport/I-95N with other travelers. We are pleased to know our location worked well for your business trip. We know small things can make a big difference, especially for our guests traveling for work, so we do our best to offer everything you might need while away from your office and home. We hope to see you again soon, whether for business or leisure!With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from Andy Preslar General Manager on 23 Apr 2024
Dear Jeff, We are thrilled you had an excellent stay at Crowne Plaza Jacksonville Airport/I-95N, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit. With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Konisha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay and spacious room
Stayed 1 night in Apr 2024
Response from Andy Preslar General Manager on 22 Apr 2024
Dear Konisha, Thank you for the generous compliments about our hotel. We are thrilled you enjoyed your stay at Crowne Plaza Jacksonville Airport/I-95N, and we are happy to read how much you liked your spacious room. The extra space in the room can make your visit feel more like home and is something many of our guests tell us they love. We are glad we could be a part of your visit to the city, and we look forward to welcoming you again soon.With Hospitality,Andy PreslarGeneral Manager

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It is a real nice area. Shopping plazas are around the corner including Walmart.
Stayed 1 night in Apr 2024
Response from Andy Preslar General Manager on 22 Apr 2024
Dear Pamela, Thank you for the excellent review of your stay at Crowne Plaza Jacksonville Airport/I-95N. We appreciate you mentioning our convenient location near several shopping centers. We are delighted you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!With Hospitality,Andy PreslarGeneral Manager

8/10 Good

MeLissa

Travelled with family
Liked: Amenities
NICEEEEE & convenient!!!
Stayed 3 nights in Mar 2024
Response from General Manager on 21 Apr 2024
Dear Melissa, Thank you for your recent stay at Crowne Plaza Jacksonville Airport/I-95N and for posting such a generous review of our hotel. It is a pleasure to know we met your expectations! We enjoyed having you as our guest, and we hope to see you again on your next visit to the area. With Hospitality,Andy Preslar,General Manager

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very helpful and the gentleman who was driving the shuttle was very courteous.
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Yolanda, We appreciate you letting us know our team went over and above in handling your requests! We are also glad you were especially pleased with the front desk and shuttle service associates. It was a pleasure having you as our guest, and we look forward to welcoming you back to Crowne Plaza Jacksonville Airport/I-95N whenever your travels bring you to our area. With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 2 nights in Apr 2024
Response from Andy Preslar General Manager on 18 Apr 2024
Dear Michael, We are thrilled you had an excellent stay at Crowne Plaza Jacksonville Airport/I-95N, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit.With Hospitality,Andy PreslarGeneral Manager

2/10 Terrible

frankie

Disliked: Staff & service
THEY SHOWED NO EMPATHY for this honeymoon couple THAT WAS BOOKED THRU A 3RD PARTY
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Frankie, Thank you for being our guest and for sharing your feedback with us. We sincerely apologize for the issues you faced during your stay. Our team strives to offer exceptional service and create memorable experiences for all our guests; therefore, we are sorry for not meeting your expectations. Thank you for bringing this to our attention, and we will share your comments promptly. We hope you will allow us an opportunity to regain your trust and provide you with the seamless stay you deserve.With Hospitality,Andy PreslarGeneral Manager

6/10 Okay

Allan

Travelled with partner
Room was very musty
Stayed 1 night in Apr 2024
Response from Andy Preslar General Manager on 18 Apr 2024
Dear Allan, Thank you for sharing your feedback with us. We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with the scent in your room is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. We recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. Thank you for bringing this to our attention. With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Cole

Liked: Staff & service, amenities, property conditions & facilities
Staff was always very helpful.
Stayed 3 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Cole, We appreciate you letting us know our team went over and above in handling your requests. We will certainly share your compliments with them. It was a pleasure having you as our guest, and we look forward to welcoming you back to Crowne Plaza Jacksonville Airport/I-95N whenever your travels bring you to our area. With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great restaurant and staff
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Joanne, Thank you for choosing Crowne Plaza Jacksonville Airport/I-95N and sharing your experience. We are glad you enjoyed your dining experience at Proper 1822 and that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for your kind words. We look forward to welcoming you back in the future for another enjoyable stay.With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great staff
Stayed 1 night in Apr 2024
Response from Andy Preslar General Manager on 13 Apr 2024
Dear Michael, Thank you for your recent stay at Crowne Plaza Jacksonville Airport/I-95N and for posting such a generous review of our spotless hotel and devoted staff. It is a pleasure to know we exceeded your expectations! We enjoyed having you as our guest, and we hope to see you again on your next visit to the area. With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Theresa, Bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and professional service from staff.
Stayed 4 nights in Jan 2024
Response from Andy Preslar General Manager on 13 Apr 2024
Dear Theresa, Thank you for being our guest and for sharing your feedback with us. We appreciate you letting us know our team went over and above in handling your requests! It was a pleasure having you as our guest, and we look forward to welcoming you back to Crowne Plaza Jacksonville Airport/I-95N whenever your travels bring you to our area. With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Terrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean and all the emplyees were so nice and helpful. Will definitely stay there again.
Stayed 1 night in Apr 2024
Response from Andy Preslar General Manager on 11 Apr 2024
Dear Terrie, We appreciate you letting us know our team went over and above in handling your requests! We are also glad you were pleased with our spotless and well-kept property. It was a pleasure having you as our guest, and we look forward to welcoming you back to Crowne Plaza Jacksonville Airport/I-95N whenever your travels bring you to our area. With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was clean, staff was very helpful and location was close to the airport.
Stayed 1 night in Apr 2024
Response from Andy Preslar General Manager on 11 Apr 2024
Dear Craig, Thank you for the excellent review of your stay at Crowne Plaza Jacksonville Airport/I-95N. We appreciate you mentioning our spotless property and convenient location to the airport. We are also glad our staff exceeded your expectations, and we will share your kind compliments with them. We are delighted you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!With Hospitality,Andy PreslarGeneral Manager

6/10 Okay

IRENE

Disliked: Amenities
Checking in the front desk host was very accomodating, I am a senior with bad knees requested a room close to the elevator and it was done. But, the bathroom sink was full of hair on arrival, the soap was the size of soap in a cheap hotel, and there was no ice machine on the floor. I was tired on arrival, so I cleaned the sink, took a bath with the hotel shampoo and went to bed. The next morning I tried to asked the housekeeper (2 of them) where I could get ice, nither spoke or understood english. I used the room phone to call for service, it didn't work. I had a great weekend with the event I was there for but disappointed with the hotel stay.
Stayed 3 nights in Apr 2024
Response from Andy Preslar General Manager on 9 Apr 2024
Dear Irene, Thank you for taking the time to review your stay at our hotel. We are pleased you enjoyed the majority of your visit. However, we regret the oversights in the preparation of your room, and we apologize for the inconvenience. We have discussed this with our housekeeping associates, and steps are being taken to ensure this is not repeated. We are also sorry for the service issues you faced with some of our associates, and we will share your feedback appropriately. We hope you will revisit and allow us to provide you with the seamless stay you deserve!With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

LEQUETA

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Lequeta, We appreciate you letting us know our team went over and above in handling your requests. It was a pleasure having you as our guest, and we look forward to welcoming you back to Crowne Plaza Jacksonville Airport/I-95N whenever your travels bring you to our area. With Hospitality,Andy PreslarGeneral Manager

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was great, pool wonderful. Beds were super soft and caving in the middle a little so not a great bed for me. Breakfast wasn’t worth the money, better off going out. Staff at restaurant (breakfast) and Starbucks were not the friendliest. Everyone else was amazing.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Wendy, Thank you for your recent stay at Crowne Plaza Jacksonville Airport/I-95N and for posting such a generous review. It is a pleasure to know that you loved our comfortable beds as well as the amenities we offer. However, we regret not meeting your expectations with regard to the breakfast. Thank you again; we look forward to your next visit.With Hospitality,Andy PreslarGeneral Manager

4/10 Poor

Mark

Liked: Staff & service
The room was very outdated. I felt like I was in a cheap motel.
Stayed 1 night in Apr 2024
Response from Andy Preslar General Manager on 6 Apr 2024
Dear Mark, Thank you for taking the time to share about your stay with us. We apologize for disappointing you with some aspects of your stay. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We do hope you will consider us again the next time you are in the area.With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Gage

Stayed 1 night in Apr 2024
Response from Andy Preslar General Manager on 26 Apr 2024
Dear Gage, We are thrilled you had an excellent stay at Crowne Plaza Jacksonville Airport/I-95N, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was nice
Stayed 1 night in Mar 2024
Response from Andy Preslar General Manager on 6 Apr 2024
Dear Jason, We are thrilled you had an excellent stay at Crowne Plaza Jacksonville Airport/I-95N, and we appreciate the fantastic recommendation to other travelers. It was our pleasure accommodating you, and we look forward to your next visit.With Hospitality,Andy PreslarGeneral Manager

8/10 Good

sherif

Easy access to I95
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Sherif, Thank you for the excellent review of your stay at Crowne Plaza Jacksonville Airport/I-95N. We appreciate you mentioning our convenient location near I-95N. We are delighted you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 5 Apr 2024
Dear Luis, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Crowne Plaza Jacksonville Airport/I-95N. If you ever have any thoughts to share or if there's anything we can do to enhance your experience further, please don't hesitate to let us know. Thank you for choosing us; we look forward to seeing you again soon.With Hospitality,Andy PreslarGeneral Manager

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness
Good place for a one-night stay. The service for breakfast was very slow, but the food was good.
Stayed 1 night in Mar 2024
Response from Andy Preslar General Manager on 4 Apr 2024
Dear Kenneth, Thank you for staying at Crowne Plaza Jacksonville Airport/I-95N and for posting your comments. We are glad overall, you had a pleasant stay with us and liked our delicious breakfast. However, please accept our apology for the service issues that impacted your visit. Our goal is to provide exceptional hospitality, and we are disappointed that we let you down. We look forward to another opportunity to show you the outstanding experience we are committed to providing every guest. With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot right off the highway for a quick overnight in Jacksonville. I was upgraded right away and it was super easy in and out! You have to pay for all meals and we didn’t eat here but a great space nonetheless!
Response from General Manager on 1 Apr 2024
Dear Eileen, Thank you for choosing Crowne Plaza Jacksonville Airport/I-95N and sharing your experience. We are delighted to hear that you enjoyed your stay and that our convenient location, as well as our check-in process, met your expectations. We are also happy to know you liked the upgrade you received and are pleased to know that you found our hotel to be a great spot for a quick overnight stay. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice building and rooms
Stayed 2 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Justin, Thank you for choosing Crowne Plaza Jacksonville Airport/I-95N and sharing your experience. We are thrilled to know we exceeded your expectations and that you liked our hotel as well as our comfortable accommodations. It was a pleasure having you as our guest, and we look forward to hosting you again soon.With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Shayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Shayla, Thank you for rating your stay at Crowne Plaza Jacksonville Airport/I-95N. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Charles

Stayed 1 night in Mar 2024
Response from General Manager on 20 Apr 2024
Dear Charles, Thank you for choosing Crowne Plaza Jacksonville Airport/I-95N and for sharing your excellent rating. We are thrilled to know you enjoyed your time with us and that we exceeded your expectations. It was a pleasure to host you, and we look forward to your return visit. With Hospitality,Andy Preslar,General Manager

8/10 Good

Jennifer

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Bring your own pillows! Thats the only thing i didnt like. And the lighting in the room of course. Everything else was clean and great.
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Jennifer, Thank you for choosing Crowne Plaza Jacksonville Airport/I-95N. We are glad you had an overall enjoyable stay and that our well-kept property met your expectations. However, we sincerely apologize for the issues you encountered with your room and the inconvenience caused due to your concerns regarding the pillows of your accommodations. We strive to provide our guests with a comfortable and relaxing experience but regret that this was not your experience. We will share your remarks appropriately. Thank you again; we hope to welcome you back in the future.With Hospitality,Andy PreslarGeneral Manager

6/10 Okay

Michael

Travelled with partner
Bathtub was old and looked dirty. Did not take a shower during our stay.
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Michael, Thank you for taking the time to review your stay at our hotel. We are pleased you enjoyed some aspects of your stay. However, we regret the cleanliness issues you encountered with your bathtub during your visit and the inconvenience it may have caused. We will discuss this with our housekeeping associates, and steps will be taken to ensure this is not repeated. We hope you will revisit and allow us to provide you with the seamless experience you deserve!With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was very helpful!
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on 30 Mar 2024
Dear Vicki, We appreciate you letting us know our team went over and above in handling your requests! We are also glad you were especially pleased with our front desk associates. It was a pleasure having you as our guest, and we look forward to welcoming you back to Crowne Plaza Jacksonville Airport/I-95N whenever your travels bring you to our area. With Hospitality,Andy Preslar,General Manager

10/10 Excellent

Kathryn, Interlachen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Kathryn, Thank you for the high rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Crowne Plaza Jacksonville Airport/I-95N.With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Shaunmonique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. I was in transit for one night stay. Perfect choice.
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Shaunmonique, Thank you for your recent stay at Crowne Plaza Jacksonville Airport/I-95N and for posting a review of our hotel. It is a pleasure to know we exceeded your expectations! We enjoyed having you as our guest, and we look forward to seeing you again on your next visit to the area. With Hospitality,Andy PreslarGeneral Manager

8/10 Good

A&M

Business traveller
Liked: Staff & service
Very good
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Guest, Thank you for your recent stay at Crowne Plaza Jacksonville Airport/I-95N and for the kind rating. It is a pleasure to know we exceeded your expectations! We enjoyed having you as our guest, and we look forward to seeing you again on your next visit to the area. With Hospitality,Andy PreslarGeneral Manager

8/10 Good

Glenis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property in general was in great conditions. Rooms were clean. We got a double room and the beds were comfortable but full size, they felt too snall for 2 people and the pillows were too bulky and hard.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Glenis, Thank you for choosing Crowne Plaza Jacksonville Airport/I-95N. We are pleased to know that you had a comfortable stay and that our well-kept property exceeded your expectations. Thank you again for being our guest; we look forward to welcoming you back soon.With Hospitality,Andy PreslarGeneral Manager

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Tony, Thank you for the high rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Crowne Plaza Jacksonville Airport/I-95N.With Hospitality,Andy PreslarGeneral Manager.

2/10 Terrible

Antaneice

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Antaneice, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.With Hospitality,Andy PreslarGeneral Manager