Grand Rapids Hotel Guide - John Ball Zoo hotels in Grand Rapids, United States of America.

"The breakfast staff went out of their way to smile, welcome us, they were great. Especially the woman who's son is going to Olivet for football, my son was there for football for Calvin College and she was so kind, respectful. I loved the personal touch. Give her a raise!"

"Clean. Friendly staff"

"Breakfast was top notch! Everyone was so nice. "

"I HAD TO MOVE THE MATTRESS TO FIND MY EAR BUD. THERE WERE HOLES FROM OLD OUTLETS NOT COVERED AND DUST AND COBWEBS, THE ROOM HAD A HOLE IN THE WALL, THE BATHROOM HAD COBWEBS IN THE LIGHT FIXTURES, THE TUB WAS PEELING, THE PAINT WAS BUBBLE AND TORN ON THE CEILING IN THE BATHROOM, THERE WAS A HANDICAP SHOWER CHAIR IN THE BATHROOM WHICH WE DID NOT REQUEST AND IT HAD HAIR LEFT ON IT. HOT WATER IN THE SINK WAS WEAK, SHOWER PRESSURE WAS AVERAGE, BUT THE SHOWER HEAD WAS PLACED TO LOW TO COMFORTABLY SHOWER. BREAKFAST WAS AS ADVERTISED A BASIC CONTINENTIAL BREAKFAST. THE SHEETS WERE CLEAN BUT HAD HOLES IN THEM AND THE BLANKET WAS ALSO CLEAN BUT HAD STAINS. THE GIRL WHO CHECKED US IN WAS GREAT. I DON'T EXPECT PERFECTION AT A CHEAP HOTEL, BUT I DO EXPECT IT TO BE CLEAN EVERYWHERE AND PROPERLY MAINTAINED FOR GUEST SAFETY. ROOM ALSO HAD A MINI FRIDGE AND MICROWAVE WHICH WAS NICE TO HAVE. COULDN'T COMMENT ON ANY OTHER AMENITIES WE DID NOT USE THE WORK OUT ROOM OR POOL. "

"I will be returning in my next stay."

"The staff were so nice and happy to see us "

"The pool could maybe fit 3 people, no hot tub"

"Great breakfast downstairs, good location "

"Fairly fresh breakfast, stay a little bit and it will be warmed if it is cold by the very friendly and helpful staff. Parking does cost more, but is convenient. Rooms are incredible and the reason we keep coming back for our annual girls night. "