Joliet Holidays

The staff is amazing!! Airport shuttle is always on time and the bar/restaurant has a good menu. Our go to place when in Billing’s or traveling.

Very kind and helpful staff

Very clean, nice rooms. The pool is great for kids. Will stay again

The room had a screw underneath the seat as well as some dirty stains were on the bedding making it uncomfortable for me and my spouse to get a good night's rest.

The hotel itself was good clean, comfortable, fully functional, and it even had a kitchenette. The front desk staff was very patient and helpful during check-in. Unfortunately, there was an issue with my Expedia reservation. I learned that Expedia uses what is called a "virtual credit card" for reservations. In the hotel's system, they were seeing Expedia's virtual card rather than my personal credit card. Although I had already paid and had a confirmation, the hotel couldn't check me in because Expedia's "virtual credit card" on file was being declined due to insufficient funds. After contacting Expedia customer service without much help, I ended up paying the hotel again to avoid further delays. I've booked through Expedia for years and this is the first time I've experienced something like this. I'm hoping to receive a refund for my original payment and will update once I have a resolution. This experience has definitely made me think twice about booking through Expedia again, and I hope other customers don't encounter the same issue.