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Reviews of Best Western Intracoastal Inn

2.5 out of 5
Best Western Intracoastal Inn
810 US Highway 1, Jupiter, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 420 out of 886 reviews" "
Rating 8 - Good. 303 out of 886 reviews" "
Rating 6 - Okay. 103 out of 886 reviews" "
Rating 4 - Poor. 43 out of 886 reviews" "
Rating 2 - Terrible. 17 out of 886 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hannah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful visit, the staff were generous and very friendly.
Stayed 5 nights in May 2024

10/10 Excellent

Christopher

Travelled with family
We loved it!
Stayed 2 nights in May 2024

10/10 Excellent

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and friendly check-in experience and it was great to receive so much information about the area, restaurants, etc. The hotel is right on the River Walk and a nice walk on there to the marina and restaurant. There is a nice pool and the breakfast had many choices and the service was excellent. The rooms are adequate and what I expected. I don't look to spend a lot of time in my room on vacation. The hotel is centrally located to everything you would want to do in this area.
Stayed 2 nights in May 2024

8/10 Good

Jacob

Liked: Cleanliness, staff & service, amenities
Whcusndxy
Stayed 2 nights in May 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

charlotte

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled, dirty, didn’t feel safe
Stayed 1 night in Apr 2024
Response from BW Jupiter - Guest Services on 28 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Best Western - Guest Services on 28 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Gale

Location. Hallway carpets littered with debris. Mirrors dirty in room…visibly
Stayed 2 nights in Apr 2024
Response from Best Western - Guest Services on 28 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bill who works at the front desk is very helpful. He told us about a great restaurant that was nearby.
Stayed 1 night in Apr 2024

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location of this property. Affordable rates, clean rooms, and great staff. Bill at the front desk is great, he takes care of all your needs.
Stayed 3 nights in Apr 2024

10/10 Excellent

dale

Stayed 2 nights in Apr 2024

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this best western! So clean, safe very friendly! bill was fantastic and recommended so many great places in the area. Definitely will stay here again
Stayed 3 nights in Mar 2024

8/10 Good

Christine Joelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a Best Western it was as good as you can get. the jupiter yacht club is next door with a separate walking path/promenade. Breakfast option were great. The only negative is that the pool needed cleaning and updating.
Stayed 2 nights in Mar 2024

2/10 Terrible

liz

Terrible
Stayed 1 night in Mar 2024
Response from BW Guest Services on 25 Mar 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Rosemarie, Runnemede

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite scenic
Stayed 3 nights in Mar 2024

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly. Paul provided us information about the area and where to eat. We loved that it was convenient to all parks and restaurants.
Stayed 4 nights in Mar 2024

10/10 Excellent

Belinda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our experience with the hotel was very good. The staff was very helpful at the desk. Thanks
Stayed 3 nights in Mar 2024

4/10 Poor

Crystal

Business traveller, Travelled with partner
Very strange check in. The older gentleman at the front wrote my credit card number down on a piece of paper he printed out for me to sign and initial. When asked why he was writing my cc # on this paper, the reply was “for reference”. Later, as I was at dinner, I received a notification that my card had declined a $10 charge at the best western. When I got back, I asked this older clerk if my card was declined and whh $10 was charged. He said yes,, but he was trying to put a hold on the card. Why? He admitted I paid in advance through Expedia and that my card flagged this charge was fraud. He said , “don’t worry. You’ve done nothing wrong and you’re paid in advance”. I’m going to be addressing this with whomever is at the desk tomorrow. There are no items to purchase in this hotel. For water, we had to buy it out of a machine on the 2nd floor. Why would he try to make a charge for incidentals on my card when there are no incidentals available at this hotel? Very sketch.
Stayed 1 night in Mar 2024
Response from Guest Services on 17 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The 10.00 authorization that the hotel does is for incidentals. The amount is small since we have few incidentals such as phone calls and a room deposit. The authorization cancels out upon a guest checking out. Apologies that this was not clearly explained to you at time of check in.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Wayne

Liked: Cleanliness, property conditions & facilities
Best Western is clean and we’ll keep property for overnight stays in Jupiter for scuba diving. Good dining options close
Stayed 2 nights in Mar 2024

10/10 Excellent

Eusebio, Port Orange

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, well maintained, easy access.
Stayed 1 night in Mar 2024

4/10 Poor

RABINDRANATH, Hollis

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
middle of nowhere. nice upscale area. a nothing hotel. 2 stars. barely. typical best western. what do you expect?
Stayed 2 nights in Feb 2024
Response from BW Guest Servcies on 4 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff, housekeeping breakfasts outstanding. The people make this hotel home.
Stayed 14 nights in Feb 2024

8/10 Good

Bob

Liked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

Kristin

Stayed 1 night in Feb 2024
Response from BW Jupiter Guest Services on 28 Mar 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

matthew

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2024

4/10 Poor

Hyun

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from BW Guest Services on 27 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

8/10 Good

Judy

Stayed 5 nights in Feb 2024

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is very central to great restruants, the Maltz Theatre and the beach. Bill at the front desk was very helpful and friendly and gave us tips on places to dine and sites to see! Bill is a true asset! We felt welcomed and looked forward to a quick chat with him when coming and going. Our room was spacious, clean and quiet. We walked the adjoining Riverwalk and enjoyed seeing the beutiful yachts. We will definitely book here again.

10/10 Excellent

John, Millsboro

Stayed 4 nights in Jan 2024

8/10 Good

Shannon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was great!
Stayed 2 nights in Feb 2024

10/10 Excellent

Isphara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, not too big, excellent location, nice walk areas adjacent on the waterway and marina
Stayed 3 nights in Jan 2024

10/10 Excellent

Carol, CLEARWATER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bill who checked us changed in moved us from a room near the elevator and ice machine. We appreciated that. We like walking on the boardwalk behind the hotel to the yacht club. Nice hotel.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a quiet weekend getaway. The rooms were very quiet. The breakfast was decent and everything was very clean. We would definitely stay here again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Maryann

Travelled with partner
Quite and serene
Stayed 1 night in Jan 2024

8/10 Good

Joan

Liked: Property conditions & facilities, room comfort
Nice place
It was a one night stay. The woman at the front desk was awesome when I checked in. The room was clean and nice. Be prepared to hear your neighbors. The walls are thin. Unfortunately the man in the room liked to use a lot of profanity. The bed was low and on the soft side. Personally I like a former bed. Breakfast was packed. Not enough sitting. Other than that, it was a good stay. I would probably stay again if I am in the area again.
Stayed 1 night in Jan 2024

10/10 Excellent

Kou

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice, modern place to stay
Stayed 2 nights in Dec 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Kathleen

Disliked: Cleanliness, property conditions & facilities, room comfort
V
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel for an Excellent Price
Excellent Hotel for an Excellent Price
Stayed 4 nights in Jan 2024

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night at Christmas
Two night stay over Christmas. Location for us is great as family is very close. Breakfast buffet was a little sparse but sufficient as it was free. Bed was comfortable and room was decorated nicely. Would stay again!
Stayed 2 nights in Dec 2023

8/10 Good

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Ralph and Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel. Good location.
Stayed 1 night in Dec 2023

10/10 Excellent

Mike

Bill was a very informative check in representative! He informed me of the area restaurants, events of the day and the amenities of the hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Neal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

laurence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel . Hidden gem. Will stay here again next time I am in the area. Right on the intercoastal too. Nice view from the pool area.
Stayed 1 night in Nov 2023

4/10 Poor

YOLANDA

Disliked: Cleanliness, staff & service, property conditions & facilities
It is very run down, and looks old and musty Needs a refresh urgently
Stayed 1 night in Nov 2023
Response from Best Western Guest Services on 10 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.