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"Beautiful property right along the river with incredible service. The staff are very attentive and spoke fantastic english. Very nice, spacious rooms. We got to see the fire lighting ritual and had an amazing dinner. The only downside was the price of the dinner, it is not a cheap meal so make sure to check that it fits within your budget before ordering."

"Charming property exceptionally clean, special mention of the wonderful onsen, enjoyed our most unusual experience of sleeping in a traditional Japanese room with tatami mats. Our dinner in the restaurant was superb, kudos to the skilled chef! Matsumoto is a lovely town with a slow paced vibe , so different from other Japanese cities."

"Large resort surrounded by beautiful green space. Friendly services, excellent Japanese dinner and breakfast. Public, private, and in room onsen."

"Clean and great location!"

"Rooms are a bit small but had everything we needed. The hotel was clean and offered free ramen and cream puffs at night."

"Very nice hotel with welcoming touch. Service at the desk was really nice, we enjoyed the complimentary drink. Huge breakfast selection. Well situated to walk around the city. Matsumoto is a charming city with great vibe. Should have stayed one more day."

"Great front desk staff. Nice room with great water pressure in the shower. Requested ice delivered in a minute. "

"Good stay at the hotel. The Japanese rooms were amazing and we had a great vegetarian kaiseki dinner and really enjoyed the onsens. Would defintely recommend staying at this hotel. Only issue is transport to the location is a bit difficult if you don't have a car. We were aware of this and messaged ahead to ask about the availability of the hotel shuttle bus to the bus stop for our departure. Unfortunately, when we arrived the receptionist was unaware they had a shuttle bus and was very unwilling to check the information we were given or even help us sort out alternative travel. It led to a bit of a concerning situation for our travel plans before another staff memeber corrected her and arranged our transport."

"Staff were helpful and friendly. Room was clean and of a good size. Laundry facilities were also good "