2/10 Terrible
Brent
Travelled with family
16 Jun 2024
Disliked: Staff & service, amenities
Horrific customer service. All the way to the top. Multiple layers of failure. Should have known when we checked in and one of front desk staffers was coming off confrontation with "loud" customers and being told by her superior that she didn't handle it appropriately (in front of me checking in). Same woman told us incorrect breakfast hours. Then when asking why there was no breakfast when we came downstairs we were lectured that it was "clearly posted on the wall" in the lobby and there was nothing they could do. Asked to speak to this man's superior. He said it was the owner. She called and left me a voicemail saying there was nothing she could do. Thought this was a good idea after seeing an 8.8 rating online. It was more like a 2. It was slightly better than sleeping outside on the ground.
Brent
Stayed 1 night in Jun 2024