Kantenah Hotel Guide - Luxury Hotels in Kantenah, Quintana Roo

"My stay at Riu Tequila had some great highlights, but also a few letdowns. The entertainment team was truly top-tier — easily 10/10. They consistently organized activities throughout the day and night and made a real effort to engage guests. They were friendly, energetic, and made the experience fun. The shows were interactive and kept us entertained the entire stay. Another standout was the cleanliness. This is one of the cleanest hotels I’ve ever stayed at. You constantly see staff maintaining the property, and the rooms were spotless every day. However, the biggest disappointment was the food and drinks. For a RIU resort, I expected much better quality. Most of the cocktails tasted watered down, which was surprising. The food overall was hit or miss during my six-night stay. The buffet was excellent on two nights, offering a great variety of meats and fresh options, but inconsistent on other days. The restaurants were decent, but definitely could have been better. Compared to other RIU resorts I’ve visited, this was a noticeable downgrade in both food and drink quality. One important thing to note: this is not a beachfront property. You’ll need to take a golf cart or walk across the street, which takes about 7–10 minutes. While the golf cart runs every 10 minutes, this could be inconvenient for elderly guests or anyone with mobility challenges. Overall, I’d rate this resort a 7/10. The property is beautiful, and the entertainment and cleanliness really stand out. "

"El Dorado Seaside Suites is marketed as a five-star resort, but in our experience, it falls short of that standard. There are positives: the property is beautiful, rooms are very large, and the included excursions are a major highlight. Our trip to Maroma Beach was incredible. One staff member, Gabriel on the Palms side (Bali beds/exotic lounge), was exceptional and truly made a difference. However, the overall experience didn’t match expectations. The rooms are spacious but dated, and we had several issues (shower not working properly, broken phone/TV, balcony door that didn’t lock). Some were fixed quickly, others weren’t addressed. Food was a major disappointment. Aside from a decent meal at Mia Casa, the buffet and room service were poor and not at a five-star level. Service was inconsistent. Concierge support dropped off after declining the timeshare presentation, and we were given incorrect information that caused us to miss an event. Dining reservations were limited to very early or very late times, with little flexibility. Transportation was unreliable. Shuttles were inconsistent with long waits, and there was no coordination during busy times. It was also difficult to find loungers, as the policy against reserving them isn’t enforced. Overall, this felt closer to a 3–3.5 star experience."

"Thank you for giving us a unique vacation."

"Super nice room, very clean, staff, food, and pool were great. "

"Excellent stay! The hotel was very clean, comfortable, and beautifully maintained. The staff was friendly(Kiyoshi, Daniel, Julio and other ones) professional, and always ready to help. The room was spacious, quiet, and had everything needed for a relaxing stay. The location was convenient, and the overall experience exceeded my expectations. I highly recommend this hotel and would gladly stay here again!"

"Property was clean and easy to get around. The staff was Amazing. Kudos to Gabriel and MAGGIE for their amazing butler service."

"Only one restaurant opened a night. Buffet open for all meals. Food very inconsistent. Some food good. Some not. Pizza at pool good. Coffee shop ice cream was a great snack. Snack room seemed great until i saw a staff member touch several sandwiches with his bare hands. The sandwiches were fully assembled to heat and eat. So no reason for him to touch. Top shelf liquor extra. Drinks were not consistent either. Some good some not great. Hot tub on a complete other floor than either of the pools. Not even hot. Standard 2 bed room very small. One small window by door. 2 other small frosted windows. No view. Pool activity fun and bar entertainment at night as well. Spa offers sauna, cold plunge and hot tub experience for $30. It was nice and relaxing before massage and facial. There is beach access but very rocky. So beware. "

"Beautiful beach, very clean, friendly helpful staff"

"The best staff and stay "