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Hotel Marroad Karuizawa

3.5 star property
Ski hotel with free local area shuttle and coffee shop/cafe

Choose dates to view prices

Hotel Marroad Karuizawa offers a peaceful retreat in Kyukaruizawa with dry cleaning services and an on-site coffee shop. Guests enjoy a complimentary ski shuttle to nearby slopes or relax with reflexology and aromatherapy spa treatments in the garden setting.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Housekeeping
  • Laundry
  • Air conditioning
The current price is €124
11 Nov - 12 Nov

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Twin Room, Non Smoking

Free minibar, in-room safe, desk, blackout curtains

Twin Room, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Japanese-Western Style Room, Non Smoking

Free minibar, in-room safe, desk, blackout curtains

Japanese-Western Style Room, Non Smoking

7.0 out of 10
Good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
  • 38 sq m
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons
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About the area

Map
1178 Karuizawa, Karuizawa-machi, Kitasaku-gun, Karuizawa, Nagano-ken, 389-0102

What's nearby

  • Karuizawa Prince Shopping Plaza - 9 min walk - 0.8 km
  • Karuizawa Prince Hotel Ski Resort - 12 min walk - 1.1 km
  • Old Karuizawa Ginza Street - 14 min walk - 1.2 km
  • Kumoba Pond - 16 min walk - 1.4 km
  • Hoshino Onsen Hot Spring - 8 min drive - 6.2 km

Getting around

  • Karuizawa Station - 12 min walk

Restaurants

  • ‪中国料理 榮林 - ‬8 min walk
  • ‪旦念亭 - ‬10 min walk
  • ‪Quartet Brewing - ‬7 min walk
  • ‪ブラッスリー シュエット - ‬7 min walk
  • ‪いろどりDining 彩-S･A･I- - ‬3 min walk

About this property

Hotel Marroad Karuizawa

Hotel near Karuizawa Prince Shopping Plaza
Located close to Karuizawa Prince Hotel Ski Resort, Hotel Marroad Karuizawa provides a coffee shop/cafe, a garden and dry cleaning/laundry services. Skiers and snowboarders can spend time on the slopes at this hotel, which offers a free ski shuttle, ski passes and ski storage. Treat yourself to spa services, such as a body treatment, aromatherapy or reflexology. The on-site restaurant, FONTAINE, serves light fare. In addition to a bar, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self-parking and extended parking
  • Buffet breakfast (surcharge), a free local area shuttle and bike hire
  • Motorhome/coach/lorry parking, a front desk safe and a vending machine
Room features
All guest rooms at Hotel Marroad Karuizawa include comforts, such as air conditioning and separate sitting areas, in addition to perks, such as free stocked minibars and bathrobes.
Extra amenities include:
  • Children's slippers and cots/infant beds
  • Bathrooms with rainfall showers and bidets
  • 32-inch flat-screen TVs with digital channels
  • Wardrobes/cupboards, separate sitting areas and fridges

Similar properties

Reception

APA Hotel Karuizawa Ekimae Karuizawaso

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
7.8 out of 10, Good, 1,000 reviews
The price is €71
1 Dec - 2 Dec
APA Hotel Karuizawa Ekimae Karuizawaso

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free area shuttle
  • Free train station pick-up shuttle
  • Free shopping centre shuttle
  • Free ski shuttle
  • Free extended parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 2,530 for adults and JPY 1,320 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • FONTAINE
  • LUMIERE
  • SYMPHONY

Things to do

  • Bicycle rentals
  • Ski passes
  • Ski storage

Family friendly

  • Cot (surcharge)
  • Free area shuttle
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Facials
  • In-room massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 2 floors
  • Art Deco architecture
  • Ballroom
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:00 PM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 10000.0 per night.
Cots (infant beds) are available for JPY 2000.0 per stay

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately JPY 2530 for adults and from JPY 1320 for children
  • Crib (infant bed) fee: JPY 2000.0 per stay
  • Rollaway bed fee: JPY 10000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

Hotel Marroad Karuizawa
Marroad Karuizawa
Hotel Marroad Karuizawa Hotel
Hotel Marroad Karuizawa Karuizawa
Hotel Marroad Karuizawa Hotel Karuizawa

Frequently asked questions

Is Hotel Marroad Karuizawa pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hotel Marroad Karuizawa?

As of 6 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Marroad Karuizawa on 11 Nov 2025 start from €124.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Marroad Karuizawa?

Self-parking and extended parking are free at this property.

What time is check-in at Hotel Marroad Karuizawa?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Marroad Karuizawa?

Checkout is at 11 AM.

Where is Hotel Marroad Karuizawa located?

Located near the slopes, this Kyukaruizawa hotel is situated in the city centre, within a 15-minute walk of Karuizawa Ohga Hall and Karuizawa Prince Shopping Plaza, and is convenient for winter sports, such as skiing lessons. Karuizawa New Art Museum and Karuizawa Flower Museum are also within 10 minutes. Karuizawa Station is 12 minutes by foot.

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Reviews

Hotel Marroad Karuizawa Reviews

8.8

Excellent

9.0

Cleanliness

8.2

Location

8.8

Staff & service

9.4

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 33 out of 68 reviews
Rating 8 - Good. 26 out of 68 reviews
Rating 6 - Okay. 7 out of 68 reviews
Rating 4 - Poor. 2 out of 68 reviews
Rating 2 - Terrible. 0 out of 68 reviews

Reviews

8/10 Good

ai

Liked: Cleanliness, staff & service
ホテル内外にエスカレーター、エレベーター、スロープが無いので、高齢者や怪我人にはツラい。
Stayed 2 nights in May 2023

10/10 Excellent

YUJI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

親切な対応に大満足。

価格が安かったので期待してませんでしたが、ホテルの方の対応が良くて大満足。 軽井沢に旅行の際にはまたコチラに宿泊したいと思います。 下手な高級ホテルより絶対良いです。 オススメです。
Stayed 1 night in Jan 2022

10/10 Excellent

satoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

静かで広く快適

部屋は大変広く清潔でした。静かな環境で快適。
Stayed 1 night in Nov 2021

6/10 Okay

CHAN

Liked: Cleanliness, staff & service, room comfort

Generally Great

Nice and Friendly Staff A little far from most restaurants Older facility, no elevator(Guest Room on 2nd Floor)
Stayed 3 nights in Dec 2020

6/10 Okay

yoko

階段しかないので足の悪い方は無理ですね、
Stayed 1 night in Oct 2020

6/10 Okay

YASUHIRO

Liked: Cleanliness

深夜に食べるものがない

軽井沢は夜遅くなるとコンビニもなく、レストランの閉店も早いため、近隣では軽食もとれない。ルームサービスや土産店や自販機で食事を購入できるようにするなど配慮が欲しい。
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

旧軽中心にロケーション

軽井沢駅、旧軽に、車で移動が楽。
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
溫柔，體貼及有禮貌的工作人員為這家報到櫃檯位於二樓的飯店增色許多。此外，隨時可以預約飯店至滑雪場及車站的接送服務也是服務的特色。總結，非常好的飯店體驗，我們一定再來。
Stayed 2 nights in Feb 2020

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Beautiful hotel! We visited over the Christmas holiday and had a wonderful experience. The hotel staff were fantastic! Although there was a language barrier, everyone was friendly and really made an effort to make sure our needs were met. The hotel isn’t in the best location but you can easily walk into town and the hotel provides a shuttle to the ski resort and train station. Our room was huge! Even by American standards.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
場所も良くコスパにはリーズナブルで満足しています。ルームサービスでも融通きかせてくださり有り難かったです。 エントランスまでが階段でしたが、荷物が重かったため、少し大変でした。帰りはスタッフが持って下さいました。
Stayed 2 nights in Nov 2019

4/10 Poor

junko

Disliked: Cleanliness, staff & service, room comfort
Wi-Fiの電波が悪くて残念でした
Stayed 2 nights in Oct 2019

10/10 Excellent

FUMIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
こじんまりした静かなホテルです。特にスタッフの自然体の親切が心地よかったです。
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

マロウドホテル軽井沢の感想

清潔なホテルでしたが年数の古さとベッドの狭さを感じました。
Stayed 1 night in Jul 2019

8/10 Good

kazuyuki

ホテルの環境は清潔で清閑で狭隘感もなく、心地良くのんびりと2泊3日を過ごせました。レストランで固苦しいデイナーでなく一品料理がいただければと思いました。
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, nice and large room, I mean really large. Maybe we missed a balcony.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

The service and breakfast were great! The room is very comfortable too
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
暖房の温度が調節できると嬉しいです。 それから、部屋の乾燥が気になりました。
Stayed 2 nights in Jan 2019

10/10 Excellent

Ling Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is big and the staffs are helpful even they don’t speak English, they will use google translate to communicate with us.
Stayed 1 night in Dec 2018

4/10 Poor

Michael, 輕井澤

Disliked: Staff & service, property conditions & facilities, room comfort
間酒店好舊, 雖然我知好凍, 但房入面內置暖氣, 令人好焗好辛苦, 最慘入面連風線又冇, 冷氣又冇, 職員連基本英文都講唔到, 正面有條長樓梯仲要冇lift...再講, 話就話近滑雪場及輕井澤站(其實我覺得都唔太近, 都要行成15分鍾）, 行都唔係問題啦, 間野附近連便利店, 仲要行入酒店果段路連街燈都好少, 好恐怖, 強烈唔建議大家黎.
Stayed 1 night in Dec 2018

10/10 Excellent

WEN HUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不論日式或西式早餐都非常豐盛 從餐廳的大片玻璃望出去就是滿園的楓紅 服務人員態度親切 是一趟愉快的旅遊住宿體驗
Stayed 4 nights in Nov 2018

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Refreshing & enjoyable

The hotel location is definitely a quiet one though a bit inconvenient to go around other part of Karuizawa. The staff are extremely kind.
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
台風の影響で部屋が停電になり、サブ電源に切り替えてもらった。
Stayed 2 nights in Oct 2018

10/10 Excellent

cathy

Liked: Cleanliness, staff & service, property conditions & facilities
ショッピングモールに近くてよい。
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

エレガントなサービス

・館内は静かで落ち着いた雰囲気、エレガントという言葉がぴったり。 ・アメニティーグッズの歯ブラシの柄は色を変え取り違いを防ぐ工夫や、チェックイン時の　対応、その後客室に入ると電気ポットのお湯がたっぷり沸いていて直ぐに一腹できる　　等、細やかな気配りが　心地よい。軽井沢駅への送迎もある。 ・客室はとても広く、清潔で快適。 ・朝食のオムレツも美味! トーストのパンも焼き立てをサービスしてくれる。お代わりOK。

10/10 Excellent

Tomoki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

駅チカ

よかった
Stayed 2 nights in Feb 2018