Hot springs
Check availability

Reviews of The Prince Karuizawa

4 out of 5
The Prince Karuizawa
1049-1 Karuizawa, Karuizawa, Nagano

Reviews

8.8

Excellent

Rating 10 - Excellent. 150 out of 284 reviews" "
Rating 8 - Good. 95 out of 284 reviews" "
Rating 6 - Okay. 25 out of 284 reviews" "
Rating 4 - Poor. 8 out of 284 reviews" "
Rating 2 - Terrible. 6 out of 284 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great view from the room
Stayed 2 nights in Nov 2023

8/10 Good

Yuri

Stayed 1 night in Jul 2021

8/10 Good

Huifang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
nice hotel, quiet　and comfortable
Stayed 1 night in Apr 2021

10/10 Excellent

Ryan, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff went above and beyond to assist me after I injured my ankle snowboarding. They provided a wheelchair and personal shuttle and helped ensure I had assistance while traveling on the train.
Stayed 1 night in Jan 2020

6/10 Okay

Naomie, Gunma ken Kiryu

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I like the of my room very relaxing view golf course
Stayed 1 night in Dec 2019

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but needs more frequent shuttle service
Everything was perfect except the shuttle service runs only every 30 minutes, and extremely packed with people. Would have been even more perfect if the hotel could run every 15 minutes shuttle so we can enjoy the onsen in evening as it is far from karuizawa prince hotel.
Stayed 1 night in Dec 2019

10/10 Excellent

Moyama, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prompt and attentive service staff. You get free transfers to anywhere within the Prince establishments. Big and comfortable room, with a spacious and beautiful lobby. Of course the natural surrounding is pleasing to the eyes.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Amazing experience in the hotel, nice breakfast.
Stayed 2 nights in Dec 2019

6/10 Okay

lay geok

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room is spacious and the view is excellent! The environment is fantastic and quiet. The staff are professional, nice & helpful. Breakfast is good. The only negative comment I can give is that the hotel is a bit old & the sofa inside the room is not clean from its appearance!
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Decent hotel
The hotel is very decent and staff are helpful. However, it is not very convenient to go to outlet or ski center.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is spacious with a beautiful view. Bed & pillow are very comfortable. It is very near to the shopping retail. Worth for the money. Highly recommanded.
Stayed 1 night in Nov 2018

8/10 Good

WM, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view and very comfortable bedroom. The restaurant view is excellent. However, no hot spring at the hotel I stayed is not good. It requires to take hotel shuttle to another area for hot spring is inconvenient.
Stayed 2 nights in Nov 2018

10/10 Excellent

Chin Kwong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked an Executive Room. It is spacious with excellent view. Perfect for golfers who drive. The complementary 9 hole golf game is a bonus.. However, if you do not bring along with your golf clubs, you will find the club rental rather expensive (3500 yen for 9 hole). Any way, I enjoyed the stay much and will consider revisiting the hotel when I come to Karuizawa again.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Relaxing stay
The hotel is conveniently located. The shuttle bus service is good. Relaxing atmosphere.
Stayed 1 night in Sep 2018

8/10 Good

Wendy

Liked: Cleanliness, staff & service, room comfort
Nice traditional hotel
The hotel is a bit far from the train station and thus the outlet but the compliementary shuttle bus service makes up for that. Spacious and nice rooms.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service!
Amazing! I had to board the 1130 Shinkansen on the day I checked out But I realized that I left my ticket in my room! The hotel staff were able to retrieve it for me so that I could hop onto the train in time! Thank you very much everyone!
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Staff & service
Staff is polite and friendly. But the room facilitates are quite old.
Stayed 1 night in Jun 2018

10/10 Excellent

Anna, Cambridge MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
We stayed for 2 days, very clean room and friendly staffs. The breakfast is the best, with pretty view of water and golf place, food is great! We will come back again.
Stayed 2 nights in May 2018

8/10 Good

Hu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To GM of the price Karuizawa
It’s a average hotel, in terms of location, it’s not as good as East Prince, in terms of service, do not expect they can communicate with you properly, I arrived after 9pm, you can imagine it’s a long day, I asked reception is it still provide room service? He simply replied “NO”, so my family has nothing to eat till next morning.. and during my stay, I realised there is pizza house near by and they have menu to order???!!! As I have successfully ordered on my last day... I can understand language barrier, maybe they can provide simple Q&A to solve it.
Stayed 5 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
great
Stayed 1 night in Oct 2017

8/10 Good

Mengying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lounge hours too short

8/10 Good

Mengying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lounge hours too short - suggest to extend to 11pm

6/10 Okay

Dennis, Marlton, NJ

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice hotel, bad shuttle services
Nice hotel and it is comfortable. Plus relaxing view right outside the window. English level is only acceptable, have to use google translate sometimes. The worst part is the shuttle service, which is infrequent(4 dep. per hour), crowded, and 2 of them run on route that take forever to get to destination.(around 40 minutes on a 5 minutes trip!)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel
beautiful!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!
Wonderful! Such great hospitality and beautiful hotel :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, best choice in the Karuizawa area
Booked this hotel for a ski trip but was misled by Google Maps to think it was the one closest to the station & ski-in, ski-out. The hotels were dated but clean & staff were friendly. The train station, onsen & ski areas were accessible by shuttle bus but relatively far from the main town area. A tad pricey though considering hotel was pretty dated.

8/10 Good

Khandelwal

Liked: Cleanliness, room comfort

8/10 Good

CHUNG YIN JUSTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Prince Hotel Group Own it all at Karuizawa!
Great hotel, with hot spring and Spa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard confortable Japanese hotel; very nice and helpful staff

6/10 Okay

LAI

Good breakfast and good view

8/10 Good

Yang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with fantastic service
it's amazing, the hotel view, breakfast and the service, I will come back again for sure.

10/10 Excellent

Kennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Yuen Mui Jeice

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room with a great view. Very friendly and helpful staff. It's a pity that the air-con only provided heat but not coolness. We ended up requesting an electric fan. It's also mildly smelly in the toilet. Guess it's something wrong with the drainage system. Other than these, we were happy with the hotel, especially its very helpful staff.

10/10 Excellent

Robin, Yokohama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Classy!!
A nice welcoming drink upon arrival. Breakfast was not buffer, but still very filling. The breakfast room had a beautiful view. The photo is attached. Beds were comfortable. Wifi is very fast. The negative thing is that it's a bit far from everything. But because it is far, it is very quiet and peaceful. We stayed at the Prince onsen a bit too late and missed the bus. But a hotel car came to pick us up. The staff were great and super helpful!!
Breakfast Room

10/10 Excellent

Eng Lin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very enjoyable stay
Beautiful hotel, comfortable room, thoughtful amenities, good service. A very enjoyable stay! Would have been perfect if the onsen is in the premise of the hotel. Inconvenient to have to take a car ride to use the onsen.

8/10 Good

MEI LIN, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort & unforgettable stay
Prince Karuizawa offers nature beauty & total relaxation. It also provide shopping and a lot of dining options within the resort. I enjoyed the onsen surrounded by the calming woods. The staff are polite and always ready to help. It's an unforgettable memory to cycle within the resort with beautiful cottage houses and villas. I will like to stay in Prince Karuizawa again

10/10 Excellent

Vicky, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very releax and high quality hotel
comfortable, quiet, releax, premium

8/10 Good

Helen, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to have a relaxing weekend
Relaxing and enjoyable

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Pui kwan joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Satoko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方々のサービス品質がよい。こどもがいなく、大人向けである。落ち着いた雰囲気であった。
Stayed 1 night in Apr 2024

8/10 Good

CHING HAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Wai Kuen

Stayed 2 nights in Jan 2024

2/10 Terrible

Chise

Stayed 2 nights in Dec 2023

6/10 Okay

OSAMU

Travelled with partner
紅葉の温泉での紅葉が絶景でした。
Stayed 2 nights in Nov 2023

10/10 Excellent

yasushi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今回もエグゼクティブルームに宿泊し特典の無料ゴルフを満喫しました。カフェりんどうがフリードリンクに変わり格段に利用勝手が向上したのも嬉しかったです。
Stayed 2 nights in Oct 2023