Keene Holidays

This place is one of worst apartments we have rented from. Per email we’re supposed to have code for the key box 72 hours. Then it said 30 mins before check in. No code was ever given. We had to then call 4 numbers to even a property manager to let us in. When you walked into apartment all you could smell was weed. We finally got into apartment at 345. We change clothes and head to pool for an hour. Which there is no signage or map to property any where. Mind this is why rented this space for weekend was to be able to relax at the pool only to find out it was chain shut down. When asked the manager on text because your contact info didn’t have enough service mind that was supposed to be 24/7. Now let’s go sercuirty. While showering to get ready for the evening I hear a knock on the door. I’m in the middle of the shower and didn’t answer it. My people were inside the apartment the maintenance man walked in apartment. And was knocking on the bathroom door. If this a not a violation I don’t know what is. To find out he was in wrong apartment. Now let’s go main security issue. The main door doesn’t lock. You shut the door and you can open right up with no keys. The bedroom door have key on the living room side but no way to lock it on inside so we are having to secure all belongs 24/7 because our apartment doesn’t lock or even the bedrooms. How well do you think you could sleep. Let talk about the little details. Have you actually tried to sleep on bed ?

The location was good, the included valet parking was also very nice. There was no on-site staff that I could find. Anything you needed you had to do by phone. Overall it would have been a good visit if not for the fact that I felt like I was being scammed the whole time. The room I reserved and paid for online was not the room I was assigned. While it was decent, it wasn't nearly as nice as the one I rented. When I called about it I was told that the people who had been in that room the previous day had decided to "extend their stay". I get that. What I don't get is why they couldn't say to those people "we'll have to move you to a different room because the one you are in has another family moving into it tomorrow". They had one other room with the same layout that the told me would be available the next day. When the next day came, it turns out the people in THAT room has also, magically, decided to "extend their stay". No compensation, no partial refund, just "Thank you for paying for the really nice room and staying in the 2nd tier one instead. Have a nice day. Don't forget to give us a great review online." Right. I feel like it was a bait and switch. I have no confidence that the nice room I reserved even actually exists.