Kelsen Hotels

"Lovely hotel and staff"

"Everything was perfect. Clean hotel in great location. Next to shopping centre. Great transport options. Breakfast nice and tasty. Spacious and clean room but little cold. No heater in bathroom which was very cold "

"O hotel é incrível. Fomos muito bem recebidos e o nosso pet ganhou atenção especial. Equipe muito atenciosa, quarto ótimo com vista de tirar o fôlego. Café da manhã excelente. Enfim, só elogios para o Melia Luxemburgo."

"Room good"

"The staff was friendly, the room was clean, the bed comfy, and they were generous with pillows."

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"Friendly staff "

"Yes"

"The hotel is conveniently located near the airport, with easy tram access to Luxembourg City Centre in under 30 minutes. However, breakfast needs improvement—the selection is limited and the quality is below expectations. Reception service was inconsistent: we were mistakenly charged twice despite prepayment, with no goodwill gesture offered, and there was conflicting information about Sunday late check-out (Wi-Fi portal suggested up to 17:00, while staff quoted a €16 fee after 15:00). The room was also cold, and the AC did not work properly. On a positive note, the restaurant was excellent, with very good food and friendly service—much better than the breakfast team’s attitude."