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"The staff was super helpful and very friendly. The shuttle downtown was a huge plus. My complaints are extra hidden charges, broken elevator (only one working during peak time) and employees using same elevator, also gratuity included (which was never mentioned) so if you aren’t paying attention, you will tip more than you should. "

"The staff was wonderful, the free offers like smoothies and churros, and free alcoholic beverages were all so delicious. The shuttle service was also great, and the drivers were super friendly, giving reccommendations for great local places to eat, and talking about city history. Not to mention both the city and the hotel were spotless! Absolutely stellar visit and I'll be certain to come back again."

"Pool are was clear and well kept . Rooms were cleaned every day and the staff was very friendly and accommodating."

"It’s great to have a spacious suite with a large balcony. However, the location right on the main road does not lend itself to a peaceful stay. My balcony was very close to the road and right above the parking lot. In addition, there were ghost ants in the kitchen screwing around every time we turned on the lights. More attention needs to be given to dishware – many pieces appeared to be quickly wiped down, not fully clean. More attention to quality control would be good. Given these drawbacks, rates were extremely overpriced for the experience. Covered parking was a plus, and front desk staff were very welcoming."

"Room was small but clean and sufficient as we didn’t spend much time there. "

"Check in person was polite with me he advised elevator was not working and did suggest helping with my luggage. Room looked clean but screaming GERMS SHEETS AND BLANKET dingy felt like sand was in it. I caught an allergic reaction. I had to take Benadryl that next morning. To clam the hives and break out . I went to the front desk. I spoke with Miss McKenzie and supervisor on staff. Which did not care to accommodate me with any results. I advised of nasty condition. I also sent a text message as advised to housekeeping but still not clean, but they’re not changed. Sheets still will not change after five hours and not to mention television did not work. A technician came out five hours later to work on television, which took an hour fix ! After COVID I thought cleanliness would have been priority ! No one apologized or accommodated me for such a disgusting stay. "

"Wonderful! Would return for sure. Great rooms, property, location, amenities! With shuttle to key west marina every hour, this has everything you need!"

"There was confusion on the reserved dates. We were scheduled to arrive on Friday for two nights but should have been scheduled for Saturday arrival until Sunday. When we arrived on Saturday, the evening staff was rude and unhelpful because this was booked through Expedia. They would not move our dates even though they weren't completely booked on Friday so they were losing no revenue. So we paid for 2 nights for less than a 24 hour stay. In addition there were bugs all over the counters on the bath and kitchen. It was an overall awful experience."

"The Resort was great and the staff was fantastic. the room has everything you need. This was our fourth time to this resort and Tim one of the managers remembered us and greeted us by name at the door. They really make you feel like family. "