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Reviews of Brockencote Hall Hotel

4 out of 5
Brockencote Hall Hotel
Kidderminster Road, Chaddesley Corbett, Kidderminster, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 66 out of 83 reviews" "
Rating 8 - Good. 13 out of 83 reviews" "
Rating 6 - Okay. 1 out of 83 reviews" "
Rating 4 - Poor. 2 out of 83 reviews" "
Rating 2 - Terrible. 1 out of 83 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, lovely hotel and great food.
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024

10/10 Excellent

STEPHEN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Most Exceptional Hotel Experience
I can't express how wonderful our stay was here. The hotel goes above and beyond in every instance. It's an absolutely beautiful building in a picturesque part of the country. The staff were extremely polite and gave a top notch service throughout the entire stay. The food, both dinner and breakfast ,was delicious and high quality. We were given a free room upgrade and placed in accomodation that was beyond expectation. The bedroom and bathroom were huge! The room was pure comfort and very exquisitely decorated. There was a special turn down service as well, so that when we returned to the room, the bed was prepared for us to climb into, cups were laid out with chamomile tea bags at the ready, slippers were by the bed, and soft radio music was playing through the TV. I've never experienced anything quite like this before and was just overwhelmingly happy with the detail of service. We also were able to use the conference room facilities during our stay and were provided with everything we needed. Checking in and out was a smooth experience. I would highly recommend the venue. It has many beautiful rooms, from the bar and restaurant spaces, to the library. Truly an enjoyable stay that I'll remember for a long time to come!
Stayed 1 night in Jan 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection.
Everything about Brockencote is absolutely excellent: which is why I stay regularly for the simple pleasure of staying there.The rooms are stylish and immaculate.The service is polished,attentive and appropriately friendly. The training is very clearly evident.Staying is a complete pleasure in every aspect and my frequent return is assured.
Stayed 1 night in Dec 2023
Response from Dan Brennan - Deputy General Manager on 21 Dec 2023
Dear Janet, Thank you for taking the time to share such wonderful feedback following your recent experience at Brockencote Hall. I am delighted to hear that you enjoy frequent visits to Brockencote and appreciate your patronage. It's heartening to know that you appreciate the guest rooms, as well as the polished, attentive, and appropriately friendly service. We take great pride in our commitment to training, and it's wonderful to hear that this effort is very clearly evident in the guest experience.We are grateful of your frequent returns and look forward to continuing to provide you with memorable stays in the future.I look forward to welcoming you back soon. Kind Regards, Dan Brennan Deputy General Manager

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Revisiting for our wedding anniversary, our favourite hotel and continues to be so. Lovely staff, wonderful surrounding area (nice to go for a walk). Dinner in the restaurant was brilliant & lunch in the spa also.
Stayed 2 nights in Nov 2023
Response from Dan Brennan - Deputy General Manager on 21 Dec 2023
Dear Mark, Happy Anniversary! We're delighted to hear that you chose to revisit our hotel for such a special occasion, and we are honoured to be a part of your celebration.It's wonderful to know that we remain your favourite hotel, and we appreciate your kind words about the lovely staff and beautiful surroundings. We're thrilled that you enjoyed both dinner in the restaurant. Providing a first-class dining experience is something we strive for, and we're glad we could make your celebration memorable.Thank you for choosing us for your special day, and we look forward to welcoming you back for many more anniversaries to come.Kind Regards, Dan Brennan Deputy General Manager

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Dan Brennan - Deputy General Manager on 21 Dec 2023
Dear Janet, Thank you for your kind review. I look forward to welcoming you back to Brockencote Hall soon. Kind Regards, Dan Brennan Deputy General Manager

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible service, lying manager
The hot tub was unusable due to being pre heated to over 40 degrees. We initially though the gauge was wrong, it was so high it was off the chart. However the water was so hot we couldn’t even dip a toe in it. We kept trying but it didn’t cool down. When we finally went to bed at 11:30 it was still above 40 degrees. The milk was mouldy so we couldn’t make any coffee in the morning. Initially I thought all would be ok as the receptionist on checkout insisted a refund would be issued but due to booking through hotels.com she would need to wait for her manager who would be in touch the following day. I was never contacted back, despite ringing twice until I left a review. The manager has refused to honour the refund and told me that the hot tub would have cooled down if I’d have waited! Not sure how late into the night he wanted me to wait but this is unacceptable for a luxury stay of this expense to not be able to make coffee or use the key feature of the hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

J

Stayed 1 night in Aug 2023

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Helen

Stayed 1 night in Jul 2023

10/10 Excellent

Jackalyn

Stayed 1 night in Jul 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean with great staff in a beautiful setting.
Stayed 1 night in Jul 2023

10/10 Excellent

Audrey

Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2023

10/10 Excellent

Inga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast waitress
The waitress who dealt with us on both breakfast mornings was probably the most attentive and polite I had come across and also had a wonderful sense of humour, she made our visit very pleasant. The hotel was a beautiful building and the most gorgeous surroundings
Stayed 2 nights in Jun 2023

10/10 Excellent

Ian, Coventry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A WONDERFUL WEEKEND AWAY, (in spite of lose of water supply on two days!) Excellent Staff and lovely food, One of our favourite hotels!
Stayed 3 nights in Apr 2023
Response from Dan Brennan - Deputy General Manager on 17 Jun 2023
Dear Ian, Thank you for sharing such kind feedback following your recent visit to Brockencote Hall. Thank you for your patience with regards to the water issues. I certainly hope to welcome you back to Brockencote Hall again soon. Kind Regards, Dan Brennan Deputy General Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
I have known Brokencote for over 20years and I am pleased to say that the quality and standard of the hotel is now back to its highest standards
Stayed 1 night in Apr 2023
Response from Dan Brennan - Deputy General Manager on 2 May 2023
Dear Paul, Thank you for sharing such kind feedback following your most recent visit to Brockencote Hall Hotel. I am delighted that you had an enjoyable and memorable stay. I look forward to welcoming you back soon. Kind Regards, Dan Brennan Deputy General Manager

10/10 Excellent

Ezgi

Stayed 1 night in Apr 2023
Response from Dan Brennan - Deputy General Manager on 2 May 2023
Dear Ezgi, Thank you for your kind review. I hope to welcome you back to Brockencote Hall Hotel soon. Kind Regards,Dan Brennan Deputy General Manager

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Dan Brennan - Deputy General Manager on 2 May 2023
Dear Ray, Thank you for your kind review. I hope to welcome you back to Brockencote Hall Hotel soon. Kind Regards,Dan Brennan Deputy General Manager

10/10 Excellent

Jackalyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
country heaven
Always a great standard - this is my third stay in a year.
Stayed 1 night in Mar 2023
Response from Dan Brennan - Deputy General Manager on 2 May 2023
Dear Jackalyn, I am so pleased to hear that you enjoyed your return visit to Brockencote Hall Hotel. I hope to welcome you back to to your Worcestershire home very soon. Kind Regards,Dan Brennan Deputy General Manager

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have just returned from a lovely relaxing stay here. Very peaceful surroundings. All staff were incredibly helpful and polite, nothing was too much trouble. Enjoyed the tasting menu during our stay and would highly recommend!
Stayed 2 nights in Mar 2023
Response from Dan Brennan - Deputy General Manager on 2 May 2023
Dear Laura, Thank you so much for your kind review. I am delighted to hear that you enjoyed the food, staff and setting. I hope to welcome you back to Brockencote Hall Hotel soon. Kind Regards,Dan Brennan Deputy General Manager

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at Brockencote Hall !
Lovely Hotel in a stunning countryside location. Bar Food Menu was delicious. It is wise to book breakfast when you book your stay as it was double the price if we booked it when we arrived. Very friendly waitresses and bar staff.
Stayed 1 night in Mar 2023
Response from Dan Brennan - Deputy General Manager on 2 May 2023
Dear Lucy, Thank you for taking the time to share such kind feedback following your most recent visit to Brockencote Hall Hotel. I am pleased to hear that you found the staff to be friendly and welcoming. We do recommend booking a breakfast inclusive package to get the best possible price for your overnight stay. I hope to welcome you back to Brockencote Hall Hotel soon. Kind Regards,Dan Brennan Deputy General Manager

10/10 Excellent

MARK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Jackie

Stayed 1 night in Dec 2022

10/10 Excellent

Nicola

Stayed 1 night in Dec 2022

10/10 Excellent

Jon

Stayed 1 night in Dec 2022

8/10 Good

Jayne

Stayed 1 night in Oct 2022

10/10 Excellent

Stuart, Chelmsford

Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not the best experience to be honest
There was a huge dead spider in the bath plug to greet me and marks on the bathroom mirror, and cobwebs, my room details on booking stated Dvd in room if you would like to watch a movie so we bought with us a dvd, popcorn, & ordered a drink from the bar (man and room service was faultless) but we sat down to find we don’t even have a dvd in room! I called to ask reception and was told oh that was the old tv’s it must not of been updated on the website. It could be made more clearer how to call through to reception, as that took me a good 15mins to find online as it was no where on show in the room. Breakfast I felt was overpriced, for room service we had cold toast basket and cold hard butter! Also a Cold poached egg on toast which consisted of one egg on one toast - 1 box of mini cornflakes 1 orange juice one little pot of jam1honey 1marmalade small bowl of chop fruit salad and small natural yogurt and a pot of tea and milk cost £20. I booked online and paid before arrival.. I was then told I had to pay another £50 as a deposit that I get back in the morning! Why?? If I steal or break anything call the police it’s a crime you have all my details! Slightly confusing! when I went to get my money back the next morning I was charged again for my stay and had to spend the next couple of days looking to see if my money went back in which it did not and I had to call the hotel,a lady took details said she would get back and didn’t the next lady put money back in my acc
Stayed 1 night in Sep 2022
Response from Dan - Front of House Manager on 30 Sept 2022
Good Morning, Thank you for sharing valued thoughts and suggestions following your most recent stay at Brockencote Hall Hotel. I am saddened to learn that your stay fell short of expectations. We uphold the highest standards of cleanliness at Brockencote Hall. All arriving rooms are checked by a senior member of the housekeeping team to ensure that standards are maintained. I can only assume that the spider has made it's way into your room following final room checks. Please accept my most sincere apologies regarding the confusion with the DVD player. We have recently updated our in-room entertainment system and no longer have the facility to connect devices via scart lead. I appreciate you bringing this to my attention. The guest directory can be accessed by by scanning the QR code printed on the desk in your room. This gives information on the hotel and how to contact the guest services team. Breakfast is priced at 20.00pp. I understand that my colleague agreed a fixed rate for both guests in your room as you were only having a very limited selection of items from the breakfast menu. This was clearly communicated. We are required to take a pre-authorisation from all arriving guests. This allows you to charge drinks and extras back to the room account and acts as a security measure against fraudulent bookings. This system requires pin entry, helping us to ensure that the card used actually belongs to the arriving guest. Please accept my apologies for the mistake made in regards to payment. This was rectified quickly and funds were refunded back into your account as soon as we were made aware. Kind Regards, Dan Brennan Front of House Manager

10/10 Excellent

Graeme

Stayed 1 night in Aug 2022

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful surroundings and attentive staff. Rooms were comfortable but had the occasional scuff (ie bathroom sealant splitting).
Stayed 1 night in Aug 2022

4/10 Poor

Bez

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Left wanting/expecting a lot more
From the outside the building and the approach is great however upon closer inspection you are left wanting. The price tag does not match the experience. Breakfast was £20 per person which is for everything, even if you have a piece of toast, that’s £20, e were not done correctly and sausage was under cooked. After mentioning this we did not pay but regardless, for that price you expect better. The room was incredibly dated. We required a room very early and the hotel accommodated however the bathroom smelt of vomit and was very cracked and dirty. I couldn’t work out how to call reception from the room as there was no instruction on the welcome letter nor guide to what number is reception so had to call on an outside line which is odd. I think this hotel is more accommodating for the older generation.
Stayed 1 night in Jul 2022
Response from Dan - Front of House Manager on 2 Aug 2022
Thank you for taking time to share valued thoughts and suggestions following your most recent visit to Brockencote Hall Country House Hotel. I am saddened to hear that your experience was less than perfect. Full breakfast is priced at £20.00 per person, Continental breakfast is priced at £13.00 per person. I am disappointed to hear that your breakfast was below our usual high standards. We endeavour to use the finest quality ingredients, sourced from local suppliers. Our breakfast team would have dealt with this promptly if they had been given the opportunity. We pride ourselves in offering a high standard of accommodation across all room types. The guest rooms at Brockencote are neutral in style, designed to compliment the age and style of the property. I am sorry that the hotel décor is not to your taste. Whilst I take your feedback on board, I must disagree with comments regarding the cleanliness and condition of the bathroom. For future reference, the guest compendium can be accessed by scanning the QR code located on the desk. Again, I would like to thank you for taking the time to share feedback. Kind Regards, Dan Brennan Front of House Manager

10/10 Excellent

Mick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slightly more expensive than some but worth every penny.
Stayed 1 night in Jul 2022
Response from Dan - Front of House Manager on 2 Aug 2022
Dear Mick, Thank you for sharing such kind feedback following your most recent visit to Brockencote Hall Country House Hotel. I hope to welcome you back soon. Kind Regards, Dan Brennan Front of House Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel and excellent service
Stayed 3 nights in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Break
The feature room was lovely, however the sash windows rattled and the room door shut was not tight allowing the light from the hallway to shoe around the edges, the room could have done with a touch up and the bathroom shower lacked pressure. We ate in the restaurant, in the evening, it was nice, but not exceptional, it certainly does not deserve 3 AA rossettes, it needs to be re-rated, possible one would be more appropriate, the restaurant manager was exceptionally helpful, but the staff need more training.
Stayed 1 night in Mar 2022

10/10 Excellent

Jackie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chaddelsey Corbett
A wonderfully relaxing stay in beautiful country. Excellent service and comfort, a delicious dinner and breakfast.
Stayed 1 night in Mar 2022

8/10 Good

bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay!
The room was lovely and the service in the bar was really attentive. We’re planning our next trip back
Stayed 1 night in Jan 2022

10/10 Excellent

Seamus O

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first stay here and I found it to be comfortable, relaxing and a most pleasing environment. Staff service was excellent.
Stayed 1 night in Jan 2022

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely outlook across fields of sheep….proper country house charm. Friendly staff happy to help out. Room was tastefully decorated and well maintained.
Stayed 1 night in Nov 2021

10/10 Excellent

Diane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Stay
Spotlessly clean, service excellent, food amazing. Could not fault.
Stayed 1 night in Nov 2021

10/10 Excellent

andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and extremely quiet. Front staff could not have been better. If in the area again i would definitely stay here.
Stayed 1 night in Oct 2021

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely peaceful setting.
Delightful setting with sheep in the field outside. Had a delightful dinner. Staff very helpful & friendly. Our second time to stay here. Both excellent.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming Character and lovely grounds. Very polite staff
Stayed 1 night in Dec 2020

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful suite. First class service.
We booked Brockencote Hall to spend what should have been our wedding weekend (postponed due to current restrictions). It was a last minute booking, but managed to book a suite and it was wonderful. A beautifully appointed room, lovely views, superb service and a really feeling of luxury. We ate dinner in our room, which was delicious and breakfast the following morning was first class.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Has great potential........we had a superior room the bed was very comfortable ......though some attention to details that make superior are needed.
Stayed 1 night in Mar 2020