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"The hotel and room we stayed in overall was good, but on the 2 days we were there the bar staff and lady who booked us in at reception appeared miserable and lacked any personality. They all looked fed up as if they didn’t want to be there. Everything they did appeared to be an effort. Nobody was willing to have a friendly chat and pass the time of day, even though they were pretty quiet. The breakfast was nice, but for coffee they only had whole milk available which I really dislike. When I kindly enquired if they had skimmed or semi skimmed at all. the lady said no and just walked off. In my opinion, the staff working there, seriously do need to improve on their personality and interaction with guests. I appreciate that their job can be demanding at times but a little smile and a general chat would make such a difference to guests and make them feel happier staying there. We paid a lot of money to stay there, and I believe that a friendly face and a smile by staff would make the experience of staying at Mayfield so much better. "

" Freindly staff "

"Everything was good 👍 "

"Internet was ok didn't use the hotel pool what staff we saw were ok."

"Clean compact room, friendly staff, 2 minutes walk to the shops"

"Not very helpful on front desk. Was 10 minutes early and wanted £10 before they would give us our home. I stood and waited with a dog a 5 year child for 10 minutes,,, shocking service "

"Room clean and pleasant. We didnt sleep well as mattresses uncomfortable, we could feel the springs."

"Wonderful hotel Amazing views from the suite Lovely welcome and staff very polite and helpful "

"Lovely quirky old hotel, friendly staff and huge bathroom. Very convenient for town and a lively green space as a garden. Perfect parking, ideal for us for a family vusit to Malton."