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Reviews of Killaloe Hotel & Spa

4 out of 5
Killaloe Hotel & Spa
Kincora Harbour, Killaloe, Clare

Reviews

8.8

Excellent

Rating 10 - Excellent. 85 out of 143 reviews" "
Rating 8 - Good. 42 out of 143 reviews" "
Rating 6 - Okay. 6 out of 143 reviews" "
Rating 4 - Poor. 3 out of 143 reviews" "
Rating 2 - Terrible. 7 out of 143 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Stayed 1 night in Mar 2024
Response from Ellen Quigley, Front Office on 21 Apr 2024
Thank you kindly for your feedback Michael. We hope to welcome you to Killaloe Hotel & Spa again in the not too distant future. Warm Regards, Ellen Quigley

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Rooms Division Manager on 15 Feb 2024
Dear Michael, Thank you very much for your lovely review. We are delighted to hear you found our staff to be friendly and hope to welcome you back in the near future. Warm regards, Charlotte

4/10 Poor

patricia

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Unprepared for guests
We stayed on 26th dec & with late check in but got an email early in the day for designated room number . So staff were well aware which room we were checking into. The room was Baltic , the sheets on the bed were so cold we had to wear our full clothing to eventually heat up .
Stayed 1 night in Dec 2023
Response from Rooms Division Manager on 3 Jan 2024
Dear Patricia, thank you very much for sharing your valuable feedback with us. Whilst we do not share exact room numbers prior to arrival (we did send an Email on the day referring to online check-in), we are sorry to hear you found your room cold and therefore your stay was not entirely satisfactory. This is certainly not the standard we aim to provide and we have taken internal action to avoid such situation in future. Thank you once again for your feedback. Warm regards, Charlotte

8/10 Good

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel to stay in and within walking distance of Killaloe. Breakfast was really nice with a lot of options
Stayed 1 night in Nov 2023
Response from Rooms Division Manager on 29 Nov 2023
Dear Margaret, Thank you very much for your lovely feedback. We are delighted to hear that you had a memorable stay with us and look forward to welcoming you back one day. Warm regards, Charlotte

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Rooms Division Manager on 9 Nov 2023
Dear Robert, thank you very much for sharing your valuable feedback with us. We look forward to welcoming you back one day, Warm regards, Charlotte

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & pleasant but the vegetarian food options were sadly lacking.
Stayed 2 nights in Oct 2023
Response from Rooms Division Manager on 3 Nov 2023
Dear Aaron, thank you very much for your valuable feedback. We are delighted to hear you found your stay comfortable and pleasant. We shall pass your feedback on to our head chef. Warmest regards, Charlotte

10/10 Excellent

Karlie

Stayed 1 night in Oct 2023
Response from Ellen Quigley, Assistant Front Office Manager on 18 Nov 2023
Thank you for your feedback Karlie. We hope to welcome you to Killaloe Hotel & Spa again in the not too distant future!

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Rooms Division Manager on 27 Oct 2023
Dear Andrea, thank you very much for your lovely feedback! We are delighted to hear you had a memorable stay with us and look forward to welcoming you back one day. Warm regards, Charlotte

8/10 Good

Daniel

Stayed 2 nights in Oct 2023
Response from Ellen Quigley Assistant Front Office Manager on 26 Oct 2023
Thank you for your feedback Daniel. We hope to welcome you to Killaloe Hotel & Spa again in the not too distant future!

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff very friendly and accommodating
Stayed 1 night in Oct 2023
Response from Ellen Quigley Assistant Front Office Manager on 23 Oct 2023
Thank you kindly for your feedback Maureen. I am thrilled to hear you enjoyed your stay with us & especially found out team friendly & accommodating. We hope to welcome you to Killaloe Hotel & Spa in the not too distant future.

10/10 Excellent

Maureen

Stayed 1 night in Oct 2023
Response from Ellen Quigley Assistant Front Office Manager on 12 Nov 2023
Thank you for your feedback Maureen. We hope to welcome you to Killaloe Hotel & Spa again in the not too distant future.

10/10 Excellent

AIMEE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area. Beds were comfortable and the free breakfast was delicious.
Stayed 1 night in Sep 2023
Response from Ellen Quigley Assistant Front Office Manager on 1 Oct 2023
Thank you kindly for your feedback Aimee. I am delighted to hear you thoroughly enjoyed your stay with us, especially the bed in your room & your delicious breakfast in O'Brien's Bar & Restaurant. We thank you for choosing Killaloe Hotel & Spa and we hope to welcome you to us again, in the not too distant future.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
About a 25 min walk to the center of town
Really great place, 100% recommend
Stayed 1 night in Sep 2023
Response from Rooms Division Manager on 21 Sept 2023
Dear Edward, thank you very much for sharing your lovely review! We look forward to welcoming you back one day. Warm regards, Charlotte

10/10 Excellent

Michael, Folsom

Travelled with partner
Liked: Amenities
Great hospitality, beautiful & clean
Stayed 1 night in Sep 2023
Response from Rooms Division Manager on 20 Sept 2023
Dear Michael, Thank you very much for sharing your lovely review! We hope to welcome you back one day. Warm regards, Charlotte

2/10 Terrible

kevin

Stayed 2 nights in Sep 2023
Response from Ellen Quigley, Assistant Front Office Manager on 12 Sept 2023
Thank you for your feedback Kevin. If you have any further feedback on the rating, please do not hesitate to reach out to us directly. Thank you for choosing Killaloe Hotel & Spa.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Great bar/drinks. Good food. Friendly helpful staff.
Stayed 1 night in Aug 2023
Response from Rooms Division Manager on 30 Aug 2023
Dear Kevin, Thank you very much for sharing your lovely feedback! We hope to welcome you back one day! Warm regards, Charlotte

2/10 Terrible

Eileen

Liked: Staff & service
Disliked: Cleanliness
We got to hotel girl on reception was very nice,she checked us in ,we went to our room once we opened the door the smell of damping and mold was terrible, went back to reception and she's changed ours room the room was ok until we opened the bathroom door the mold on the ceiling was just terrible, paint works was flanking off the timber, I could go on!!!! Went to have a shower in the morning no hot water. It was a terrible weekend away. The only good thing was the breakfast and staff were very nice. We paid over 583 euro for what was supposed to be a relaxing weekend which turned out to be so stressful.
Stayed 2 nights in Aug 2023
Response from Rooms Division Manager on 28 Aug 2023
Dear Eileen, First and foremost, thank you very much for sharing your feedback with us. Whilst we are delighted to hear that you found the staff to be friendly and the breakfast met your expectation, we are disappointed to learn about the maintenance issues you faced during your stay. These have been shared with general management and have been addressed with immediate effect. Thank you once again for staying with us. Warm regards, Charlotte

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Rooms Division Manager on 23 Aug 2023
Dear guest, thank you very much for your lovely review, we are delighted to hear you had a wonderful stay with us and hope to welcome you back one day. Warm regards, Charlotte

8/10 Good

Des

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Charlotte, Rooms Division Manager on 23 Aug 2023
Dear Des, thank you very much for sharing your feedback and we hope to welcome you back one day. Warm regards, Killaloe Hotel & Spa

10/10 Excellent

gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night at the hotel in a deluxe room with terrace- room 111. Large bed and plenty of space. The room Wass very quiet and having the little patio area was really nice and private. We both had an excellent nights sleep and enjoyed a tasty breakfast. Receptionist at checkin was very helpful and friendly. I would love to return!
Stayed 1 night in Aug 2023
Response from Rooms Division Manager on 15 Aug 2023
Dear Gail, Thank you very much for sharing your lovely feedback! We are delighted to hear that you enjoyed your stay with us and hope to welcome you back one day! Warm regards, Charlotte

10/10 Excellent

Kyle

Stayed 1 night in Jul 2023
Response from Charlotte, Rooms Division Manager on 2 Aug 2023
Dear Kyle, Thank you very much for your lovely feedback. We are delighted to hear that your recent stay met your expectations and hope to welcome you back one day!

10/10 Excellent

Louise

Stayed 1 night in Jul 2023
Response from Rebecca, Front Office Associate on 31 Jul 2023
Thank you very much for you lovely review, Louise. I am delighted to hear that you enjoyed your stay with us. We hope to welcome you back in the near future. Warmest regards,

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Rebecca, Front Office Associate on 27 Jul 2023
Good Afternoon, Theresa,Thank you very much for you kind review.We hope to welcome you back to the Killaloe Hotel & Spa soon. Warmest regards,

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great spot! Very nice restaurant on sight!
Stayed 1 night in Jul 2023
Response from Rooms Division Manager on 25 Jul 2023
Dear Rosemary, thank you very much for your kind words! We are delighted to hear your recent stay met your expectations and look forward to welcome you back one day! Warm regards, Charlotte

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on 24 Jul 2023
Dear Stephen, thank you very much for your lovely review, we are delighted to hear that you enjoyed your stay and look forward to welcoming you back one day! Warm regards, Charlotte R - Front Office

10/10 Excellent

I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Rebecca, Front Office Associate on 16 Jul 2023
Good Afternoon,Thank you very much for your lovely review. We are delighted that you enjoyed your stay with us.We hope to welcome you back to the Killaloe Hotel & Spa in the near future. Warmest regards,

10/10 Excellent

Teresa

Stayed 2 nights in Jul 2023
Response from Rebecca, Front Office Associate on 16 Jul 2023
Good Afternoon, Teresa,Thank you very much for your lovely review. We hope to welcome you back to the Killaloe Hotel & Spa soon. Warmest regards,

10/10 Excellent

Val

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stsy
Stayed 1 night in Jul 2023
Response from Ellen Quigley Assistant Front Office Manager on 11 Jul 2023
Thank you for your feedback Val! I am delighted to hear you enjoyed your stay with us. We hope to welcome you to Killaloe Hotel & Spa in the not too distant future. Kindest Regards, Ellen Quigley.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 9 Jul 2023
Dear Edward, thank you very much for your lovely feedback! We are delighted to hear that you enjoyed your stay with us and hope to welcome you back in the not too distant future. Warm regards, Charlotte Rebers

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in beautiful Killaloe
Fantastic stay at a lovely hotel. The staff were all so friendly and the service was fantastic. The room was lovely, spacious and clean. The food was great quality and the cooked-to-order breakfast was a treat.
Stayed 1 night in Jun 2023
Response from Rooms Division Manager on 22 Jun 2023
Dear Stephen, Many thanks for your wonderful feedback, we are delighted to hear that you truly enjoyed your stay with us! We look forward to welcoming you back soon! Warm regards, Charlotte Rebers

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service
The bed was comfortable and clean The shower drained poorly and the paint work was tired Nice meal but outside dining benches were abit rough and didn’t fit in with the decor
Stayed 1 night in Jun 2023
Response from Rooms Division Manager on 22 Jun 2023
Dear Richard, Many thanks for sharing your feedback with us. We are delighted to hear that you found our beds to be comfortable and the meal to be satisfactory. We look forward to welcoming you back. Warm regards, Charlotte Rebers

10/10 Excellent

June

Stayed 1 night in Jun 2023
Response from Rooms Division Manager on 22 Jun 2023
Thank you very much for your kind feedback June! We look forward to welcoming you back. Warm regards, Charlotte Rebers

2/10 Terrible

anne

Disliked: Staff & service, property conditions & facilities
These issues were raised with the hotel and many have been commented on before in reviews and obviously not addressed. Room comfortable but repainting needed. Table/benches badly scratched. As a 4 star hotel, a fridge would be appreciated – “free bottled water” rather warm at this time of year. Lighting hopeless - just lamps, can’t read in bed. Room above some sort of heater/generator which boosted several times during the night and very noisy. Outside area of room gravelled so lots of noise of people moving about at night and early (3.15am, 5am, 6am) but told by staff that the area is not used. Bathroom miniscule. Water pressure/temperature erratic. Grout needs replacing. House cleaning sporadic – glasses, towels not changed. Bins not emptied. Toiletries not replaced. Bench and bath not cleaned. . Vacuuming not done. Reception – some staff great such as Megan, Ellen and Rebecca, others not so helpful. Had to assist four groups who ended up outside my room to their rooms. Dining – laminated tables peeling. Over a fortnight, menu did not change. Side portions horrible. Laundry – told not available but boast about it in FAQ on website. Managers/staff need more training. Solo travellers as important as others. Would never stay here again even if paid. See tripadviser for full review
Stayed 14 nights in May 2023
Response from Manager on 22 Jun 2023
Dear Anne, Many thanks for sharing your review.We are sorry to hear that your stay did not fully meet your expectations. We wish you all the best! Warm regards, Killaloe Hotel & Spa.

8/10 Good

Ceri

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location, hotel could do with a bit of decoration and maintenance. Wouldn’t rate it 4 star
Stayed 1 night in May 2023
Response from Front Office Manager on 12 May 2023
Dear Ceri, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you found our location to be convenient. It is through your valuable feedback that we can continue to improve our services. Warm regards, Charlotte Rebers

10/10 Excellent

Aengus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Front Office Manager on 9 May 2023
Dear Aengus, Thank you very much for your lovely feedback! We look forward to seeing you again soon! Warm regards, Charlotte

10/10 Excellent

Mrs Sandra

Stayed 4 nights in May 2023
Response from Front Office Manager on 9 May 2023
Dear Sandra, Thank you very much for your lovely feedback! We look forward to seeing you again soon! Warm regards, Charlotte

8/10 Good

Ellen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff in restaurant/bar excellent. Dripping faucet, two of four lamps not working, fire alarm in middle of night prevented sleep.
Stayed 2 nights in Mar 2023
Response from Aoife on 1 Apr 2023
Dear Ellen, Thank you so much for taking the time to share your valuable feedback! We hope to welcome you back soon! Warmest regards, Aoife

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for value, such a lovely hotel, normally book in here and the breakfast is amazing, the staff are so accommodating, woke up after half 10 and still supplied us with a hot breakfasts
Stayed 1 night in Mar 2023
Response from Front Office Manager on 16 Mar 2023
Dear Ross, Thank you so much for taking the time to share your valuable feedback! We are delighted to hear that you had such memorable times at Killaloe Hotel & Spa and we all look forward to welcoming you back soon! Warmest regards, Charlotte & TeamKillaloe Hotel & Spa

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Aoife on 1 Apr 2023
Dear Geraldine, Thank you so much for taking the time to share your valuable feedback! We are delighted to hear that you had such memorable times at Killaloe Hotel & Spa and we all look forward to welcoming you back soon! Warmest regards, Aoife

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and a comfortable hotel
Nice, clean, comfortable hotel in a nice locaation. It's a small hotel and with that comes a friendlly helpful service. The room we stayed in was adequate with a king size bed, TV, table and all the usual furniture that you expect. It's a short 10 or 15 minute pleasant walk into town and probably much quicker that taking the car as Killaloe is the first feasible crossing of the Shannon after Lough Derg which means it can be quite busy with traffic
Stayed 1 night in Feb 2023
Response from Charlotte - Front Office Manager on 2 Mar 2023
Dear Paul, Thank you very much for your kind words, we truly appreciate your valuable feedback! We are delighted to hear that you enjoyed your stay at Killaloe Hotel & Spa and look forward to welcome you back in the not too distant future. Warm regards, Charlotte & Team

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Charlotte on 11 Mar 2023
Dear Amanda, Thank you very much for your valuable feedback. We are delighted to hear you enjoyed your stay with us. Warm regards, Charlotte & Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Feb 2023
Response from Charlotte on 11 Mar 2023
Dear guest, Thank you very much for your valuable feedback. We are delighted to hear that you enjoyed your stay at Killaloe Hotel & Spa! Warm regards, Charlotte & Spa

10/10 Excellent

Michael

Stayed 1 night in Feb 2023
Response from Charlotte on 11 Mar 2023
Thank you very much for your valuable feedback, Michael. We are delighted to hear that you enjoyed your stay at Killaloe Hotel & Spa! Warm regards, Charlotte & Team

10/10 Excellent

Pia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury feel with good value for money. Food was exceptional!
Response from Ellen Quigley Front Office Supervisor on 5 Feb 2023
Thank you kindly for your feedback Pia,We hope to welcome you to the Killaloe Hotel & Spa again soon!

8/10 Good

Stephen

Stayed 1 night in Dec 2022
Response from Iddy on 28 Dec 2022
Hello Stephen,Thank you so much for submitting your feedback. We are happy to hear you enjoyed your time at Killaloe Hotel & Spa. We hope to welcome you back to Killaloe again in the future.Kind RegardsIddy LeahySales & Marketing

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has very friendly staff, a very welcoming atmosphere and is situated in an area of outstanding beauty. The breakfast was served hot, good choice and very tasty.
Response from Julie on 2 Nov 2022
Hello Margaret,Thank you for taking the time to leave those kind words. It really makes our day to hear such great feedback from our guests. We look forward to welcoming you back here at Killaloe Hotel & Spa in the near future. Kind Regards,Julie Bigot Sales & Marketing Executive

10/10 Excellent

dan the

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Julie on 2 Nov 2022
Hello Dan, Thank you for taking the time to leave us a review. We are delighted to hear you enjoyed your stay and look forward to welcoming you back at Killaloe Hotel and Spa again soon. Kind Regards,Julie Bigot Sales & Marketing Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Julie on 10 Oct 2022
Hello, Thank you for taking the time to leave us a review. We are delighted to hear you enjoyed your stay and look forward to welcoming you back at Killaloe Hotel and Spa again soon. Kind Regards Julie Bigot Marketing Executive

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a beautiful entryway and place to lounge while waiting to dine. And a wonderful private patio area off of my hotel room. I also felt like the sliding glass door to the patio area was well secured. I had some concern about the emergency exit door close to my room that it was not shut and I could not shut it. But when I asked the front desk they had someone come and secure it.
Stayed 2 nights in Sep 2022
Response from Iddy on 6 Oct 2022
Hello Barbara, Thank you for taking the time to leave a review. We are delighted to hear you enjoyed your stay and look forward to welcoming you back at Killaloe Hotel and Spa again soon.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Julie on 30 Sept 2022
Hi Arthur, Thank you for taking the time to leave us a review. We are delighted to hear you enjoyed your stay and look forward to welcoming you back at Killaloe Hotel and Spa again soon. Kind Regards Julie BigotSales & Marketing Executive