Kinloch Hotels

"I recently stayed at Sherwood Queenstown and had a mixed experience. On the positive side, most of the front desk staff were very friendly and welcoming, which made check-in and general interactions pleasant. The room also had a nice view, and its location wasn’t far from reception, which was convenient. However, there were several issues that affected our stay. Some of the room facilities felt outdated, especially the bathroom sink, where the hot and cold water system was not very user-friendly. The biggest problem was the WiFi. Despite the room being close to reception, the connection was extremely poor throughout our stay. It would frequently disconnect, and even when connected, the speed was either unusable or very slow. This was quite frustrating. We reported the issue to the front desk multiple times, but unfortunately, nothing was resolved by the time we checked out. Interestingly, the WiFi worked perfectly fine in the lobby and restaurant areas. On our last morning before check-out, we also had an unpleasant interaction with a staff member who initially refused to provide milk. Although he eventually agreed to give us one bottle, the experience left us with a negative impression to end our stay. Overall, while the staff friendliness and views were highlights, the outdated facilities and especially the unreliable WiFi significantly impacted our experience."

"Super close to skyline and town center. Also, good access to getting to Glenorchy-Queenstown and Arrowtown. Friendly staff checking in. Just an awesome and amazing experience here. Room fit our family perfectly and parking right outside our door. Heaters in the rooms to keep us warm. "

"It was OK"

"Our Check n was an exceptional success expierence in customer service ! Thank you !!!"

"Our favourite stay in NZ!! Gorgeous property and lakeside view! Well trained and pleasant staff - fantastic, overall. "

"Clean room with nice amenities and lovely view. The room was baby friendly as well with cot and bathtub. The main reason I am not giving it 5 stars is the parking situation. Unless you return to the accomodation at 5pm or earlier you have to go and find street parking, and the parking spaces are all quite small."

"Valet parking is a must as parking anywhere in town is a crap shoot. Breakfast was decent and the location is excellent. We had a Mountain View with partial lake views. We didn’t feel like we were missing out as we didn’t spend much time in our room."

"Looks great but isn’t "

"Clean hotel, lovely people and GREAT breakfast buffet!"