Vile human beings that unfortunately only saw their daily business.
I‘ve been to Kinsale before & thoroughly enjoyed it there. This time the trip was to see friends & have another great break. However, my dear mother had a stroke & it was undecided whether I would go. I called PV & informed them of such as soon as I knew. They said they couldn’t cancel as such short notice but would try to resell the room. I asked the man to let me know if they’d been successful as my friends could go. I received no call. On the following day I called them back, the bar lady explained the day staff had left & I should call back the next day, which I did & spoke to Laura (part owner). She was unemotional & had a terrible manner about her. I asked if I could have a credit for which she told me I could not. I then asked if my friends could take the room for the two days instead & she said yes. So details were given to my friends. Unfortunately I had been at the hospital & by the time I had gotten through it was too late for them to drive down to Kinsale. The following day they drove down only to be told they had sold the room! So I called PV again & spoke to the owner, who like his partner had a shocking manner. He told me I should be grateful as he had saved me over £350 for the one night to which I said there was a bigger picture & it was not about money. He sniggered & questioned me? My mother passed away. He no emotion, instead told me it was commerce/business & said he would end the call