Kirkby Stephen Holidays

The staff were very friendly. Great choices for breakfast. Room was clean and tidy. Within walking distance of bus stops and the tram/train stations. Would definitely recommend and use this hotel again.

The hotel is amazing, best hotel I’ve ever stayed in. Only issue was getting woken at 6am bye a telephone call from reception. Not once, but twice. Asking if we had booked a taxi, which we hadn’t. There’s also renovations ongoing, so once back asleep after the phone call, we had constant drilling

While the bathrooms and kitchen look quite new and fresh the apartment was a bit dirty and smelly. Many of the walls and furniture were significantly marked, there was rubbish in one of the bins and a pile of what I can only assume was used towels and sheets in the laundry. We had to keep the windows open for our stay to air the place and wash all our clothes after becasue of the lingering smell. The ensuite was a bit smelly, but we could only shower there as there is no seal around the shower screen in the main bath and it floods. The kitchen has basic provisions for cooking although the oven did not work.