"I think they can do better. First was assigned the wrong room which they corrected, then they assured me of a refund and checked me out early due to an emergency then did not approve the refund through Expedia as was promised. Overall, the resort is beautiful and very private but out of town (about 40 minutes from Kisumu town)."
"The main surprise was the state of the road to get to the property. It was certainly an adventure!!’ But the arrival made it well worth it. A great location and very well presented property. "
"After making a reservation as per, usual as a couple with a teenage daughter, when we arrived, we were told that in order to get the suppossed free rollaway bed as is usually shown in the reservation description, this time it would cost 2k more to get the bed or the three people could just share one bed. The manager refused to speak with my husband and I personally so we had to leave and come back later. Finally, they agreed to include the bed at no extra cost and the manager did end up offering a half hearted explanation over the phone (although he never presented himself in person and that was very impolite). In the end the experience was very uncomfortable due to the checking in ordeal/ rollaway bed but I do appreciate the fact that they opted to do the right thing minus any extra charges. This experience left a poor impression and I am not certain I would stay here again if they will not honor our request for a rollaway bed, as promoted, at no extra cost. Restaurant food was good and so was the restaurant staff. "
"The food is amazing. The entire staff is extremely professional, especially everyone in the restaurant. The hotel has a very unique design. The hallways and various sitting areas throughout the hotel look very homely (in a good way). From the pool area, to the huge bar lounge, etc, there are many soft chairs and couches to relax.
The 1st room we stayer in very outdated and needs renovations. However, the next day we were put in a different room and it was much nicer. The beds are large and comfortable. The TVs do not have Apps on them, so no Netflix, etc and not able to screen share from your phone.
So, when making a booking here, I would suggest that you call and specifically request for the most updated room, with a closed or partially closed shower. Unless you dont mind the bath tub that you can also stand in to shower, but no door. Overall, I would definitely return and recommend it to others."
"This was the ABSOLUTE WORST HOTEL/RESORT EVER!!!! Bait and switch!!! The property is completely run down, the room was awful, they had a 24 inch computer monitor as a tv (that didn’t work)!!! The net for the mosquitos was dirty. Let’s get to the bathroom, the tiles were worn, cracked!!! The water was cold( was told the hot water WAS on, but was not!!!) The water fixtures came apart!!! The towel were still looking dirty!!! Then there was a huge trail of ants (small ants) by the door leading to the balcony.
Now let’s talk about the bedding, we had to definitely check to make sure that there were NO BED BUGS IN THE BED. The sheets looked worn like they have been used for years!! The duvet covers were worn as well. We got to the hotel late that night (about 9 pm) so it was too late to really bail out the same night!!! I started IMMEDIATELY LOOKING FOR ANOTHER HOTEL (Fsirways). The hotel staff has refused to refund me for the remaining 2 nights (I initially booked for 3) so at this point I WILL CONTACT MASTERCARD AND HAVE THEM REFUSE ALL NIGHTS!!!! You played with the WRONG person!!! I don’t tolerate poor quality or poor customer service AT ALL
IN CLOSING, don’t EVER, EVER EVER EVER EVER STAY HERE!!!! "
Explore the great outdoors at Kisumu Impala Sanctuary, a lovely green space in Kisumu. Make time to visit the temples and shops while you're in the area.
Commune with nature and explore the great outdoors at Dunga Bay during your travels in Kisumu. Stroll along the lakeside or visit the temples while you're in the area.
During your visit to Kisumu, you can find the perfect gifts to bring home at The West End Shopping Mall. Amble around the area's lakeside or visit its temples.
If I need to cancel the hotel reservation for my stay near Kit-Mikayi, will I receive a refund?
Yes! You'll find that most room reservations are fully refundable provided that you cancel prior to the hotel's cancellation deadline, which is usually within 24-48 hours of the scheduled arrival. If you booked a non-refundable reservation, it might still be possible to cancel it and be given a refund within 24 hours of your booking. Enter your dates, click on "Search", then you can use the "fully refundable" filter to view the best deals available near Kit-Mikayi.