Velingrad Hotel Guide - Kleptuza hotels in Velingrad, Bulgaria.

"Brilliant for families learning to ski"

"Nice rooms, friendly staff, good spa"

"Good"

"We had a fantastic experience at Kashmir Hotel and Spa. The staff was very professional, courteous and polite. The food was really delicious and plentiful. The hotel was quite, you can rest well. The only part I didn't enjoy personally was the massage I got. It was good technique but did not much besides that. "

"The location at the edge of Bansko is nice and quiet with nature all around. The only down side is that the walls have no soundproofing so you can hear your neighbours conversations quite clearly."

"Nice property, clean and comfortable. Staff always happy to help"

"A place where you can rest assured, because Ms. Milena Nikolova is a great professional :) The breakfast is excellent, as are the pools.....but the Spa center leaves a lot to be desired."

"Very good included spa facilities. Good to have an on-site ski shop and shuttle bus. Dining facilities and food were very good, breakfast was tasty and in plentiful supply and variety, the half board evening meal was excellent - particularly the deserts. Convenient nearby parking. Staff generally polite and helpful. Room facilities like safe and fridge were welcome. However we would have liked to have had ordinary (black) tea and milk in the room and maybe hot chocolate sachets and a coffee machine for proper coffe (as opposed to only fruit tea and nescafe sachets with whitner powder). Drinks in the hotel were also a bit pricey (although this was the case throughout the resort). Overall very pleased."

"Nice hotel, got a free upgrade on arrival. They don’t offer couples massage but managed to find another masseuse to accommodate our request. Spa facilities were good. Good value for money, would stay again if we went back for the skiing. "