Klosters-Serneus Holidays

I didn’t receive any email or notification that this property is self checkin, there were no one there while arriving and I had to make several roaming calls & to download an App to get access to my room although there were no WiFi avalable

Very friendly, prompt and helpful check in process. Very comfortable bed, excellent bathroom. Nice and inviting hotel.

Room was so well appointed. Beautiful. Staff was so gracious in letting us check in hours early. So grateful. Loved the hotel and location.

I didnt experience housekeeping not sure why and unfortunately someone else got assigned my room whilst I was still in it which gave us both a shock. But staff quickly fixed the mistake reassured me and that was it. The only issue and fixed so quickly. Was done to a computer glitch so nothing to do with staff who were all lovely. Its also in a really handy location too. Close to old town key spots, close to the harbour and with cafes nearby and a short walk to the train station- I even felt safe walking at 3.30am it was that close. Would stay here again