Dear Kathy,What you have described is far from the experience we want our guests to have. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback will be discussed internally so that changes can be made for the future. Thank you so much for taking the time to leave us your comments, and we hope you'll join us again soon.

Dear Trinity,What you have shared is not the typical experience, and we will speak with our front desk team right away. It is our goal to deliver stellar hospitality, and we apologize if you received anything less than that. Thank you for reaching out. Safe travels.

Dear Ryan,What you've described is far from the experience we want our guests to have. Firstly, please know that we do not condone any illicit activities on our property and we always encourage our guests to reach out to our front desk team should they have any concerns regarding this matter. In addition, the cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your comments will be discussed internally and we'll work to make improvements where necessary. Please consider giving us another chance soon; we're confident that we can impress you.

Dear Carolyn,Thank you for reaching out. Depending on the type of reservation made, some are considered non-refundable. We sincerely apologize if this was the case for you. If you have additional questions, please feel free to reach out to us offline so that we can further assist you. Until then, safe travels.

Dear Jeffrey,Though we are glad you enjoyed our dedication to cleanliness and relaxing shower, we regret that other aspects of your visit fell below your expectations. Thank you so much for letting us know what was not to your satisfaction during your stay, as this will allow our dedicated team to make the appropriate changes and improvements, especially regarding our accommodations and amenities. We wish you well and hope you'll consider giving us another try someday to change your perceptions with a better experience.