We arrived late after touring and then driving all evening from Sarajevo. We called to let Jadranko know - no problem. When we arrived she was so nice, charming, welcoming, and had upgraded us to a lovely, huge 2 BR apartment for my husband, myself and my son (22 yo). The view from the apartment was beautiful!
We found out upon arrival (10 pm) that our son's flight was cancelled. We had arranged for Jadranko to drive him to the airport at 5am(!) and had to cancel this when she knocked on the door at 5 (she hadn't seen the note we left for her.)It turned out we had to leave him behind because we couldn't get him a flight out that day.
She found him a room for that night and was so nice and understanding about our distress, it was easy to arrange for her to take him to the airport the following day.
Made a very stressful situation so much less so, AND, even though exhausted a(from getting up to take our son to the airport!) she was so nice and helpful with all of our other issues!