Ocho Rios Hotel Guide - Konoko Falls and Park hotels in Ocho Rios, Jamaica.

"Despite my high expectations for Moon Palace Jamaica, our stay was a significant disappointment from beginning to end. Upon check-in, we encountered a series of issues. After a lengthy travel day, we were met with disorganization, extended wait times, and staff who appeared overwhelmed and uninterested in assisting. What should have been a seamless welcome transformed into a frustrating and exhausting process. The situation did not improve upon obtaining access to the rooms . We were assigned the incorrect rooms, and instead of a prompt resolution, it required multiple conversations and additional waiting to rectify the error. There was a lack of urgency or accountability from the staff, which exacerbated the situation. The most concerning aspect, however, was the cleanliness of the dining areas. We encountered cockroaches in eating spaces, which is unacceptable for any resort, particularly one that markets itself as a high-end, all-inclusive experience. For the price point, the food quality and overall service do not meet expectations. Meals were underwhelming snd service throughout the resort felt slow and inattentive. Overall, this experience fell far short of what one would expect from a resort of this caliber. Between the chaotic check-in, incorrect room assignment, hygiene concerns, and poor value for money, I would not recommend staying here and would not return."

"Good"

"It was a good experience and the resort is in close proximity to the night life on Ocho Rios "

"The Property Need lots of Repairs, Their are broken tiles on floors, broken glass table in room, the gas Stove is rusted and burners are burnt out ,bathroom facet not right for that sink, when turned on it is sprays over the Floor and the shower head sprays incorrectly. The entrance doors and patio doors need adjusted, There are mold on entrance floors and walls, there are repairs needed on the whole property!"

"Walking distance to all amenities Very secure, modern, great staff Clean pool. Great response time"

"Thank you Maggie for making our stay feel like home, location was great and met our families needs if you’re seeking a place to relax and feel at peace with comfort this is the place for you "

"Beautiful place so peaceful! So clean and we had everything we needed. Beautiful scenery and great location! Definitely will be back!"

"Yes easy access to shops and transport"

"The owner was very accommodating. We needed a place to stay post Hurricane Melissa to help some Jamaican communities. We thank him for his hospitality. The apt is cute , cozy, and clean, all much appreciated. The pool is beautiful and nice to relax. There’s a little veranda you can sit on and have your coffee or relax and read a book. Thank you. "