Kobe Hotel Guide - Kosetsu Museum of Art hotels in Kobe, Japan.

"This was the worst hotel stay I have ever experienced in Japan. 1. The hotel struggled to find my reservation and made the check-in process far more difficult than necessary. 2. I was charged an additional 5% credit card fee because of a clerical error by hotel staff (which management refused to correct.) 3. When I requested a taxi to the airport, the hotel staff booked a ride for me through their preferred taxi service; upon arrival at the airport, I was charged a "gaijin tax" by the driver and paid nearly double the Kobe city taxi rate for my fare. 4. At checkout, I handed the hotel staff a stamped postcard to mail out for me and they flat out refused it, instructing me to "go to the post office." 5. There was a lot of anti-foreigner policing by staff near the lobby area, where I was bizarrely followed by an employee and subsequently asked to leave the lounge area (even though domestic guests were allowed to stay.) ... Overall, this hotel stay was terrible. Everything comes down to the awful, impassionate, and intolerant staff, who made me feel unwelcomed as a guest (and used as a customer.) If you have the choice, stay elsewhere in Kobe and save yourself a horrible customer service experience."

"Stellar overall experience "

"Rooms are clean and the staff are amazing. An improved air conditioner for the room would be nice as it got very warm in the room at times. We loved the connected grocery store and shopping center connected to the Hotel."

"Yes"

"Courteous staff member able to check us in very late after a concert which was very nice. Very spacious room with lots of activities if needed, a shame we only went there to rest our heads in Kobe! Place seems like a blast!"

"kind staff, tons of amenities "

"Staff were friendly, check in was easy. Room was relatively clean but the couch is absolutely disgusting and filthy. Old stained bodily fluid stains all over the couch and cigarette burns. I did not dare sit on that couch. I was too tired and checked in pretty late so I just made sure the bed was clean at least and it was thankfully. Wanted to use the tub but it was also a bit dirty…"