Front of property – evening/night

Reviews of Bachleda Luxury Hotel Krakow - MGallery

5 out of 5

Reviews

9.8

Exceptional

Rating 10 - Excellent. 158 out of 168 reviews" "
Rating 8 - Good. 5 out of 168 reviews" "
Rating 6 - Okay. 1 out of 168 reviews" "
Rating 4 - Poor. 1 out of 168 reviews" "
Rating 2 - Terrible. 3 out of 168 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel. The staff are especially friendly and efficient. It’s located in a convenient area with a 10 minute walk to the centre and 2 minutes from the river and Wawel Castle. There was some road works going on close to the hotel, but they’re likely to be completed soon. Overall an excellent place to stay in Kracow.
Stayed 7 nights in Apr 2024
Response from Marcin PR on 24 Apr 2024
"Thank you for your wonderful review! We're delighted to hear that you found our hotel excellent, with friendly and efficient staff. It's great that you found the location convenient, with a short walk to the center and close proximity to the river and Wawel Castle. We appreciate your understanding about the road works nearby, and we're confident they'll be completed soon. Overall, we're glad you had an excellent stay in Krakow. We look forward to welcoming you back in the future!

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Staff are friendly and helpful. Lovely restaurant and comfortable rooms. I really can’t say enough and I’ve stayed in hundreds of hotels in my 71 years.
Stayed 5 nights in Apr 2024
Response from Marcin PR on 24 Apr 2024
Thank you for your kind words! We're thrilled to hear that you found our hotel wonderful, with friendly and helpful staff. It's great to know that you enjoyed the lovely restaurant and comfortable rooms. We truly appreciate your feedback, especially from a seasoned traveler like yourself. We hope to have the pleasure of welcoming you back for another fantastic stay!

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a remarkable hotel, from the moment we arrived staff were amazing. They couldn't do enough for us in fact one lovely male employee came after us and asked if we needed an umbrella s it was going to rain. The room was huge we had 2 singles in a premier room. Best hotel I have ever stayed
Stayed 7 nights in Dec 2023

10/10 Excellent

Peter, Brighton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much to say, other than first class… we had a fantastic stay and will certainly be returning soon.
Stayed 5 nights in Dec 2023
Response from Marta Palmąka, PR & Marketing on 17 Dec 2023
Thank you for choosing to stay with us at The Bachleda Luxury Hotel. We are thrilled to hear that you had a fantastic experience during your time with us. Providing a first-class experience for our guests is our top priority, and we're delighted to know that we met your expectations.Your kind words are truly appreciated, and we look forward to the pleasure of welcoming you back for another memorable stay in the near future.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely hotel. Friendly and welcoming staff, great location and luxurious rooms and facilities. We had a wonderful, relaxing break - thank you!
Stayed 4 nights in Nov 2023
Response from Marta Palmąka, PR & Marketing on 17 Dec 2023
Thank you for choosing The Bachleda Luxury Hotel for your stay, and for taking the time to share your positive experience. We're delighted to hear that you found our hotel to be a lovely and welcoming place, and that you enjoyed the luxurious rooms and facilities.Our team strives to create a memorable and relaxing experience for our guests, and it's rewarding to know that we succeeded during your stay.If your travels bring you back to Krakow, we would be thrilled to welcome you again.

10/10 Excellent

john lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hesitation in recommending this hotel. The rooms were spotless, comfortable and beautifully decorated. Good choice for breakfast, everything nicely presented. What really stood out was the exceptional service offered by the staff, they went above and beyond. As an example, heavy local traffic prevented taxis from picking us up to take us to the airport. To get round the problem, a member of staff arranged a taxi to meet us 5 minutes away. He walked with us and stayed until we were on our way. Definitely 5 star service.
Stayed 3 nights in Nov 2023
Response from Marta Palmąka, PR & Marketing on 5 Dec 2023
Thank you so much for your glowing review and for recommending The Bachleda Luxury Hotel. We are thrilled to hear that you enjoyed your stay, found the rooms spotless and comfortable, and appreciated the beautiful decoration. It's especially heartening to know that our staff's exceptional service stood out during your visit.We understand the challenges with local traffic, and we're pleased to hear that our team went above and beyond to ensure you had a smooth experience getting to the airport. Providing 5-star service is our commitment, and it's rewarding to know that we met your expectations.We look forward to welcoming you back on your next visit to our hotel.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve just arrived home from a wonderful stay at The Bachleda. The hotel itself is stunning, the attention to detail was superb and the staff were friendly and helpful from the moment we checked in. We looked forward to our breakfasts each morning, the food was fantastic and there is a wide variety of hot and cold options to choose from. We also made use of the sauna and pool facilities after our busy days out and about exploring Krakow (as well as the bar downstairs, which served excellent cocktails). Thank you very much for such a memorable stay!
Stayed 3 nights in Nov 2023
Response from Marta Palmąka, PR & Marketing on 21 Nov 2023
Thank you for taking the time to share your wonderful feedback about your recent stay at The Bachleda Hotel. We are thrilled to hear that you had a memorable experience and that you enjoyed the stunning ambiance, attention to detail, and the friendliness of our staff.We appreciate your kind words, and it would be our pleasure to welcome you back for another fantastic stay in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Stayed 4 nights in Oct 2023
Response from Marta Palmąka, PR & Marketing on 27 Oct 2023
Thank you!

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Response from Marta Palmąka, PR & Marketing on 27 Oct 2023
Thank you for your feedback! We're delighted to hear that you found our hotel's location to be perfect. We appreciate your kind words and hope to welcome you back to our hotel in the future.

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Marta Palmąka, PR & Marketing on 27 Oct 2023
Thank You!

10/10 Excellent

Puneet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and very helpful staff! Our stay was very comfortable and luxurious.
Stayed 2 nights in Sep 2023
Response from Marta Palmąka, PR & Marketing on 10 Oct 2023
Thank you for your wonderful feedback! We're delighted to hear that you had an excellent and comfortable stay at our property. It's fantastic to know that you found our staff helpful and that you enjoyed the luxurious experience.We appreciate your kind words and hope to have the pleasure of welcoming you back for another outstanding stay in the future.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels I have stayed in.
Lovely hotel, excellent staff, very attentive. Rooms very comfortable. Lovely breakfast. Really nice ambience. Definitely lived up to 5 stars. Close to town and the river. We ordered a taxi with the hotel and because it was 10 minutes late, they paid for it, which we totally didn’t expect. So excellent, one of the best hotels for service.
Stayed 4 nights in Oct 2023
Response from Marta Palmąka, PR & Marketing on 10 Oct 2023
Thank you for your delightful feedback! We are thrilled to hear that you found our hotel lovely and that our staff provided excellent and attentive service. It's wonderful to know that you enjoyed the comfortable rooms, lovely breakfast, and the overall ambience that lived up to our 5-star standard.We're glad to hear that our team went above and beyond to ensure your satisfaction, even covering the cost of the taxi due to a slight delay. We aim to exceed expectations, and we're delighted to have made your stay exceptional.Thank you for choosing our hotel. We look forward to the opportunity of welcoming you back in the future.Warm regards,

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2023
Response from Marta Palmąka, PR & Marketing on 17 Oct 2023
Thank you!

10/10 Excellent

SANDRA

Stayed 2 nights in Sep 2023
Response from Marta Palmąka, PR & Marketing on 10 Oct 2023
Thank you!

10/10 Excellent

Paul, NAPLES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, great breakfasts, good kitchen, well stocked rooms. Nearly a 5 star hotel! The only observation is that the bed was turned over the first night and never again, and the presentation of the laundry was lacking. Everything else was truly fantastic.
Stayed 5 nights in Sep 2023
Response from Marta Palmąka, PR & Marketing on 18 Sept 2023
Thank you for sharing your feedback about your recent stay at our property. We are thrilled to hear that you had such a positive experience overall, and we greatly appreciate your kind words.It's wonderful to know that you enjoyed our fantastic property, delicious breakfasts, well-stocked rooms, and the overall quality of our facilities. Your praise means a lot to us.Your comments are invaluable to us, and they help us improve our services. We look forward to having the pleasure of welcoming you back in the near future.

10/10 Excellent

steven, Tomball

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was very nice and helpful, only small issue is parking
Stayed 1 night in Aug 2023
Response from Marta Palmąka, PR & Marketing on 16 Aug 2023
Thank you for sharing your opinion about your recent stay. We are glad that you have enjoyed your time with us.We look forward welcoming you back again.

10/10 Excellent

Angelo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very high Luxury hotel. The restaurant is amazing and the bar at night is one of a kind. (Top Cocktails )
Stayed 3 nights in Aug 2023
Response from Marta Palmąka, PR & Marketing on 11 Aug 2023
Thank you for your fantastic feedback! We're thrilled to hear that you had a luxurious experience during your stay.We greatly appreciate your compliments about our restaurant and the amazing dining experience you had. Providing exceptional dining options is what we aim for.It's great to know that you enjoyed our bar's unique atmosphere and top-notch cocktails. Thank you for choosing our hotel and for sharing your positive experience.

10/10 Excellent

Lisa

Stayed 2 nights in Jun 2023
Response from Marta Palmąka, PR & Marketing on 13 Jul 2023
Thank you!

4/10 Poor

Mark

Travelled with group
Liked: Cleanliness, staff & service
Good location but the 2 loads of laundry was $280! That's fairly insulting makes one think they are laundering more than clothes.
Response from Marta Palmąka on 6 Jun 2023
Thank you for sharing your thoughts about your recent experience at our hotel. We appreciate your positive feedback regarding our convenient location. We apologize for any confusion or frustration you may have experienced with the laundry charges. We would like to clarify that our laundry prices are clearly marked next to each item on the list provided. As you had to mark every piece of cloth to laundry, we assume that you had the opportunity to review the prices in advance. We realize that they are not the lowest, but we use the services of a professional external company.We strive to provide transparent pricing for all our services, including laundry, to ensure that our guests are aware of the costs associated with their requests. However, we understand that the total amount may have come as a surprise.We hope to have the opportunity to welcome you back in the future, providing you with a more positive experience.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a fabulous place to stay and about a 10min walk to the town square. The staff can’t do enough for you and are very friendly. Bed very comfortable and the whole hotel is immaculate. Bar and restaurant is superb. Thankyou for a fantastic stay.
Stayed 2 nights in May 2023
Response from Marta Palmąka on 30 May 2023
Thank you so much for taking the time to share your fabulous experience with us! We are thrilled to hear that your stay at our hotel was such a fantastic one.It's wonderful to know that our convenient location, just a short 10-minute walk to the town square, suited your needs perfectly.We are especially grateful for your kind words about our staff. Our team is dedicated to delivering exceptional service and creating a welcoming atmosphere for our guests. It's delightful to hear that they went above and beyond to ensure your comfort and satisfaction throughout your stay.We are delighted that you found your bed to be very comfortable.Moreover, we are thrilled that you enjoyed our Opus Lounge Bar and Gavi Restaurant. Once again, we thank you for choosing our hotel and for sharing your wonderful feedback. We hope to have the pleasure of welcoming you back soon for another fabulous stay.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel with excellent service. They couldn't have been nicer. It's close to the city center for easy walking. Highly recommend.
Stayed 3 nights in Apr 2023
Response from Jakub Kuczmaszewski on 16 May 2023
Dear Ms. IngogliaThank you for your opinion.We love to see that you enjoyed your stay. Our main goal is to provide excellent service and ensure our Guests feel welcome in our hotel. We hope to see you next time.Yours sincerelyJakub KuczmaszewskiFront Office

10/10 Excellent

Rhianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel just a short walk from the castle and central market square. The room was comfortable and very clean. Staff were friendly and helpful. Highly recommend!
Stayed 4 nights in Apr 2023
Response from Marta Palmąka on 5 May 2023
Dear Rhianna, thank you for your recommendation. We are thrilled to know that we have met your expectations. We look forward welcoming you back again!

10/10 Excellent

steven, Tomball

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good professional service. The Restaurant is very good, only negative that parking could be better, otherwise very good hotel
Stayed 1 night in Apr 2023
Response from Marta Palmąka on 27 Apr 2023
Dear Steven, thank you for sharing your opinion with us!We are more than happy that you have enjoyed your time with us as well as dishes at Gavi Restaurant.We look forward to welcome you back soon.

10/10 Excellent

callum timir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good 👍
Stayed 3 nights in Apr 2023
Response from Marta Palmąka on 27 Apr 2023
Thank you for sharing your opinion with us!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Marta Palmąka on 13 Mar 2023
Dear Margaret,thank you for your opinion after your recent stay.We hope to welcome you back soon!

10/10 Excellent

Danylo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Marta Palmąka on 27 Feb 2023
Thank you!

10/10 Excellent

Barbara, CHICAGO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a gorgeous resort and amazing staff.
Response from Marta Palmąka on 27 Dec 2022
Thank you for sharing your opinion. We are very happy that you have enjoyed your stay with us. We hope to see you soon again!

10/10 Excellent

Oliver

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing hotel and staff
Response from Marta Palmąka on 7 Dec 2022
Dear Olivier, thank you for sharing your opinion after your recent stay. We are really glad that you have enjoyed your stay with us. Thank you for compliments for our team!We hope to welcome you back again!Kind regards,

2/10 Terrible

patrick

Stayed 1 night in Nov 2022

10/10 Excellent

magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Przepiekny hotel, wspaniala profesjonalna obsluga , smaczne śniadanie w restauracji hotelowej , dogodna lokalizacja . Godny polecenia !
Stayed 1 night in Oct 2022
Response from Marta Palmąka on 17 Oct 2022
Pani Magdaleno, dziękujemy za wybór Bachleda Luxury Hotel oraz podzielenie się swoją opinią oraz rekomendację. Cieszymy się spełnliśmy Pani wymagania. Dziękujemy za komplementy dla naszego zespołu.

10/10 Excellent

Marzena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Highly Recommend this hotel
Stayed 1 night in Sep 2022
Response from Marta Palmąka on 3 Oct 2022
Dear Richard,thank you for choosing Bachleda Luxury Hotel and sharing your opinion. We hope to welcome you back soon again!

2/10 Terrible

Andy

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2022
Response from Krzysztof Sowa, General Manager on 12 Sept 2022
Dear Andy, we are sorry that you have not decided to share with us what aspects have not met your expectations and caused such a low rate of our hotel.As we want to deliver only the highest quality of our services, we would really appreciate if you contact us directly and share details of your stay.Kind regards.

10/10 Excellent

Beverly

Stayed 1 night in Aug 2022
Response from Krzysztof Sowa, General Manager on 12 Sept 2022
Dear Beverly, thank you for your opinion. We hope to welcome you back again!Kind regards!

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Krzysztof Sowa, General Manager on 12 Sept 2022
Thank you!

10/10 Excellent

andrzej

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent hotel
Stayed 2 nights in Jul 2022
Response from Krzysztof Sowa, General Manager on 12 Sept 2022
Dear Andrzej, thank you for sharing your opinion. We look forward welcoming you back again.

10/10 Excellent

CHRISTOPHER

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022
Response from Krzysztof Sowa, General Manager on 12 Sept 2022
Dear Christopher, thank you for sharing your feelings about your stay at BLH.We hope to welcome you back again.

6/10 Okay

Courtney

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a five star hotel
This should not be a five star hotel- it should be four star. The staff is not trained to be of the quality of a five star establishment. They are surly- unhelpful- sometimes rude and generally have a poor attitude- especially the front desk managers and concierge.
Stayed 3 nights in Jul 2022

10/10 Excellent

Borys

Liked: Cleanliness, staff & service
Great Place
Stayed 2 nights in May 2022

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Krzysztof Sowa, General Manager on 21 Feb 2022
Thank you!

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, a great experience! The property is lovely and the people who work at the property are super helpful and kind. The location is great and an easy walk to everything. Would recommend.
Stayed 4 nights in Feb 2022
Response from Krzysztof Sowa, General Manager on 21 Feb 2022
Thank you for your recommendation. We are really glad that you have enjoyed your time with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely couples stay
Absolutely lovely stay. Great hotel, room, restaurant and bar and the service was great too!
Stayed 4 nights in Feb 2022
Response from Krzysztof Sowa, General Manager on 21 Feb 2022
Thank you for your feedback!

10/10 Excellent

aviram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent and beautiful hotel, very comfortable, clean and tidy in a great location, lovely staff. Also the breakfast, the hotel restaurant and the bar are great, definitely thought of everything in this hotel. Everything was wonderful and we will definitely be back.
Stayed 4 nights in Dec 2021
Response from Krzysztof Sowa, General Manager on 5 Jan 2022
Dear Carola, thank you for taking time to share your thoughts with us! We are thrilled to read your review. Guests planning their next visit at BLH is the best possible compliment for us. Please be sure I will share your kind words with our team, as they are those who make our atmosphere so unique.

10/10 Excellent

Angela, Westport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great location. Great restaurant.
Stayed 3 nights in Nov 2021
Response from Krzysztof Sowa, General Manager on 7 Dec 2021
Thank you for sharing your opinion. We hope to welcome you back soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Krzysztof Sowa, General Manager on 7 Dec 2021
Thank you!

10/10 Excellent

Margo

Stayed 4 nights in Aug 2021

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip in lockdown
Delightful hotel with amazing food. Great facilities abd clise to centre. Staff polite and professional and always able to assist when asked.
Stayed 4 nights in Nov 2020
Response from Krzysztof Sowa, General Manager on 17 Nov 2020
Thank you for this nice review. We are glad that you have enjoyed your stay and dining at Gavi Restaurant.We are happy to read that you have enjoyed the services provided by our team and that they have met your expectations. We hope to welcome you back. Kind regards,

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, highly recommended
Stayed 1 night in Nov 2020
Response from Krzysztof Sowa, General Manager on 17 Nov 2020
Dear Anna, thank you for sharing your opinion. We hope to welcome you back again. Kind regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Joanna

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Krzysztof Sowa, General Manager on 1 Nov 2020
Thank you!