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H15 Palace, a Luxury Collection Hotel, Krakow

5.0 star property
Luxury hotel with full-service spa and fitness centre

Choose dates to view prices

Photo gallery for H15 Palace, a Luxury Collection Hotel, Krakow

Lobby
Property amenity
1 bedroom, hypo-allergenic bedding, down duvets, minibar
Lobby
1 bedroom, hypo-allergenic bedding, down duvets, minibar
Hotel H15 Luxury Palace - Destigo Hotels, in Kraków's Old Town, offers a peaceful retreat. Guests can book body treatments at H15 SPA, swim in the indoor pool, and use WiFi to plan their adventures. Visitors consistently praise the attentive staff and well-maintained property.
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
The current price is €210
includes taxes & fees
6 Nov - 7 Nov

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite, 2 Single Beds, Non Smoking

Junior Suite, 2 Single Beds, Non Smoking

Junior Suite, 2 Single Beds, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking

Classic Room, 2 Single Beds, Non Smoking

Classic Room, 2 Single Beds, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 2
  • 2 Twin Beds

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About the area

Map
ul. Sw. Jana 15, Kraków, 31-017

What's nearby

  • Main Market Square - 3 min walk - 0.3 km
  • Royal Road - 3 min walk - 0.3 km
  • St. Mary's Basilica - 5 min walk - 0.4 km
  • Galeria Krakówska - 6 min walk - 0.6 km
  • Wawel Castle - 17 min walk - 1.4 km

Getting around

  • Kurdwanów P+R Station - 9 min drive
  • Kraków Główny Station - 16 min walk
  • Kraków (KRK-John Paul II - Balice) - 37 min drive

Restaurants

  • ‪Trattoria Degusti - ‬2 min walk
  • ‪Karmello Chocolatier - ‬3 min walk
  • ‪KFC - ‬2 min walk
  • ‪Pijalnia Wódki i Piwa - ‬3 min walk
  • ‪Lindo Bar - ‬2 min walk

About this property

H15 Palace, a Luxury Collection Hotel, Krakow

Luxury hotel near Main Market Square
Located close to Wawel Castle, H15 Palace, a Luxury Collection Hotel, Krakow provides a coffee shop/cafe, dry cleaning/laundry services and a bar. Indulge in a massage, a body treatment and a body scrub at the on-site spa. Free in-room WiFi is available to all guests, along with a gym and conference space.
Additional perks include:
  • An indoor pool, along with sunloungers
  • Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and access to a nearby indoor pool
  • Concierge services, tour/ticket information and a 24-hour front desk
  • Massage treatment rooms, smoke-free property and multilingual staff
  • Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 70 individually decorated rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, down duvets and free cots/infant beds
  • Bathrooms with heated floors and rainfall showers
  • 49-inch Smart TVs with satellite channels
  • Wardrobes/cupboards, LED light bulbs and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (PLN 150 per day)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: PLN 180 for adults and PLN 90 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle storage
  • Bicycle tours
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna

Family friendly

  • Dining table
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,184 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of PLN 200 per pet, per day, plus a one-off cleaning fee of PLN 540
Service animals are welcome, and are exempt from fees
Up to 10 kg per pet
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately PLN 180 for adults and from PLN 90 for children
  • Airport shuttle fee: PLN 170 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 150 per day (656 ft away)
  • Pet fee: PLN 200 per pet, per day plus a one-off PLN 540 cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 14 years old are not allowed in the spa without adult supervision

Property is also known as

H15 Palace Hotel
Hotel H15 Luxury Palace
H15 Destigo Hotels Krakow
Hotel H15 Luxury Palace Destigo Hotels
Hotel H15 Luxury Palace - Destigo Hotels Hotel
Hotel H15 Luxury Palace - Destigo Hotels Kraków
Hotel H15 Luxury Palace - Destigo Hotels Hotel Kraków

Frequently asked questions

Does H15 Palace, a Luxury Collection Hotel, Krakow have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at H15 Palace, a Luxury Collection Hotel, Krakow?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at H15 Palace, a Luxury Collection Hotel, Krakow on 6 Nov 2025 start from €209.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is H15 Palace, a Luxury Collection Hotel, Krakow pet-friendly?

Yes, this property allows pets with a maximum weight of up to 10 kg per pet. There's a fee of PLN 200 per pet, per day. A cleaning fee of PLN 540 also applies. Service animals are exempt from fees.

What time is check-in at H15 Palace, a Luxury Collection Hotel, Krakow?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at H15 Palace, a Luxury Collection Hotel, Krakow?

Checkout is at noon.

Does H15 Palace, a Luxury Collection Hotel, Krakow provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of PLN 170 per vehicle applies.

Where is H15 Palace, a Luxury Collection Hotel, Krakow located?

Located in Kraków Old Town, this luxury hotel is within a 5-minute walk of Florianska Street and Main Market Square. Czartoryski Museum and Royal Road are just steps away. Kraków Główny Station is 16 minutes by foot.

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H15 Palace, a Luxury Collection Hotel, Krakow Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 439 out of 492 reviews
Rating 8 - Good. 33 out of 492 reviews
Rating 6 - Okay. 12 out of 492 reviews
Rating 4 - Poor. 2 out of 492 reviews
Rating 2 - Terrible. 6 out of 492 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beatiful hotel excellent service perfectly located
Stayed 3 nights in Jun 2025

10/10 Excellent

Matteo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and beautiful, upscale hotel
Stayed 5 nights in Jun 2025

10/10 Excellent

jameson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing property. Their pool and spa services are incredible. Friendly and welcoming staff. Walking distance to everything. Everything was just perfect. You can tell they put a lot of effort into making sure every detail is high end. Would definitely stay again!
Stayed 3 nights in Jul 2025

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. The staff was nice and helpful, only some things were too complicated (payment and claiming the malfunction of switches and lights in the bathroom). But overall great.
Stayed 2 nights in Sep 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

Miroslaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, just minutes from the Main Square, Sukiennice and Mariacki church . The customer service was top-notch. The staff went above and beyond to help us. We will definitely return to this hotel.
Stayed 6 nights in Jun 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So well taken care off.
Stayed 3 nights in Jul 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, perfect location short walk down a quiet street to the main square and next to a fabulous museum. Lovely breakfast and spa facilities.
Stayed 2 nights in Feb 2025

8/10 Good

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy good location highly recommended
Stayed 3 nights in Dec 2024

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best hotels we have stayed in.

It was my husband's birthday. H15 really looked after him and made our stay very special.
Stayed 3 nights in Apr 2025

10/10 Excellent

Samer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Jun 2024

6/10 Okay

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel is beautiful, convenient and well located. Unfortunately, 2 of the staff members were so shockingly rude that my entire experience there was tainted. Even more disappointing was that their attitude seemed so pointed that it felt like racism :( Such a shame for such a gorgeous hotel in such a wonderful city.
Stayed 3 nights in Jul 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location, staff were all friendly, helpful and entirely professional. Room and facilities excellent. Had a great stay, would definitely stay again and recommend to everyone. One of the best hotels we’ve every visited.
Stayed 4 nights in Dec 2024

10/10 Excellent

Winfield

Liked: Staff & service, amenities, property conditions & facilities
I Defilad hotel. Great breakfast. Fantastic Spa. Getting sold to Marriot so hope they don’t wreck it.
Stayed 3 nights in Mar 2025

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel- you won’t regret

Our room was stunning! 2 bathrooms, 2 TVs, big couch and table. Huge windows that opened to a courtyard. I loved our stay and highly recommend.
Stayed 3 nights in Feb 2025

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service, newly renovated and excellent breakfasr
Stayed 3 nights in Jun 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful services. The place to stay in Krakow.
Stayed 2 nights in Sep 2023

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
Located in a fabulous spot to tour the old city. Friendly & helpful staff
Stayed 3 nights in Oct 2024

8/10 Good

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in the heart of the old town. My room was large and comfortable.
Stayed 3 nights in Nov 2024

10/10 Excellent

Janusz

Liked: Staff & service, amenities, property conditions & facilities
Very pleasant stay in upscale hotel, great suite room, excellent food and top notch service.
Stayed 3 nights in Nov 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Lovely spa. Good breakfast.
Stayed 3 nights in Oct 2024

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 3 nights in Jul 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, loved every second of it! Highly recommend
Stayed 3 nights in Mar 2024

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect—close to everything yet still quiet. The staff was fantastic, and the property is impeccably maintained. Highly recommend!
Stayed 5 nights in Jul 2024

10/10 Excellent

Martine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice when staying in Krakow! Staff were helpful, rooms beautiful and clean! Walkable to the square.
Stayed 2 nights in Aug 2024