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Novotel Krakow City West

4.0 star property
Travelers find comfort and convenience near Krakow's historic Cloth Hall, with an indoor pool for relaxation and vibrant markets waiting just steps away

Choose dates to view prices

Novotel Krakow City West is near Cloth Hall and Main Market Square. Families enjoy on-site shopping, arcade room, playground, buffet breakfast, and spa with deep-tissue massages. Guests value the helpful multilingual staff and indoor pool access.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is €60
includes taxes & fees
7 Jun - 8 Jun

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Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 December to 21 December:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of PLN 100 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PLN 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately PLN 85 per person
  • Self-parking fee: PLN 70 per night
  • Pet fee: PLN 100 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Frequently asked questions

Does Novotel Krakow City West have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 7:00 AM to 10:00 PM. The swimming pool is closed seasonally each year from December 15 until December 21.

How much does it cost to stay at Novotel Krakow City West?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Novotel Krakow City West on 7 Jun 2026 start from €60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Krakow City West pet-friendly?

Yes, pets are allowed at this property. There's a fee of PLN 100 per pet, per night. Service animals are exempt from fees.

How much is parking at Novotel Krakow City West?

Self-parking is available for PLN 70 per night.

What time is check-in at Novotel Krakow City West?

Check-in start time: 4:00 PM; check-in end time: 2:00 AM.

What time is check-out at Novotel Krakow City West?

Checkout is at noon.

Where is Novotel Krakow City West located?

This family-friendly Kraków hotel is located in the business district, within 3 mi (5 km) of National Museum, Kraków Barbican and Dragon's Den. Oskar Schindler Factory and Wieliczka Salt Mine are also within 12 mi (20 km). Kraków Łobzów Station is 29 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.0

Cleanliness

7.0

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 461 out of 1000 reviews
Rating 8 - Good. 423 out of 1000 reviews
Rating 6 - Okay. 85 out of 1000 reviews
Rating 4 - Poor. 19 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Ewelina

Great location, super comfortable bed and pillows, good breakfast, nice staff
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jaheel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay here. The property was clean, well-maintained, and the staff were incredibly welcoming and helpful throughout our visit
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Annika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very friendly staff and nice atmosphere
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sian

Liked: Cleanliness, property conditions & facilities
Staff friendly. Great breakfast!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Joanna

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Delicious food.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were very clean. Had dinner in the restaurant and it was very good quality at a reasonable price
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

PAUL

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, great staff, impeccable rooms.
Stayed 4 nights in Jun 2025
Verified

8/10 Good

Mehran

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice rooms. Comfy enough and very clean. The swimming pool and gym however, were too small and crowded. The location was good and close enough to different attractions.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, breakfast was nice and the staff were always happy to assist if needed
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean Hotel staff were very nice food was great.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great staff! Enjoyed my stay
Stayed 6 nights in Dec 2023
Verified

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Beds very comfy.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Jisung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. It is clean and convenient location. We stay two night at here, and have satisfied.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good breakfast. Clean rooms and excellent service from the staff.
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Gerardo E

Liked: Cleanliness, staff & service, amenities
Clean room, nice beds, only a little bit more light is required, lightning is weak, also few power ports, everything else 9/10
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Toni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel overall and very friendly staff. Food was also good. Public transport was ok and the bus stop was nearby the hotel.
Stayed 4 nights in Jun 2024
Verified

8/10 Good

Helle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

Really nice hotel – it doesn’t matter that it’s located a bit outside the city. It’s quick and inexpensive to get to the old town by Uber. Since the hotel is located outside the city and has plenty of parking spaces, parking could well be free as a nice service for the guests.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

YILMAZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice staying

We stayed in this hotel with family. The room was clean, spacious and comfort. Breakfast was excellent. The price for this high quality hotel is quite reasonable. Hotel is a bit far away from old town but, with Uber, Bolt it is only 10 minutes. Liked.
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Adam

Liked: Cleanliness, amenities
Two double beds were good and room was clean. Coffee was excellent. Unexpected parking fees were very high.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Wonderfull stay as always. Hotel offers activities for kids. Easter eggs painting etc. always well prepared for holidays celebration.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Laurits

Liked: Staff & service, property conditions & facilities, room comfort

Amazing hotel for the family

Great hotel with everything you need. Good variety in breakfast, access to pool for both big and small, easy with nearby public transportation, restaurant if needed. The small things that didn't work, the staff was quick to get fixed. Two adults and two kids really enjoyed our stay here.
Stayed 5 nights in Jul 2024
Verified

8/10 Good

Lyndsey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and friendly helpful staff. Prob a bit too far from the main activities for us. Buses were good to get around once we figured them out.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Excellent breakfast choice. Friendly and helpful staff
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Babak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good & delicious Breakfast 💖💖💖💖💖

The hotel is clean w good bed and good & delicious breakfast buffet and friendly & nice staff. 👌💖👌💖👌💖
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Haris

Liked: Cleanliness, amenities, property conditions & facilities
Visited with family and it does caters to families 1. Excellent facilities. Excellent pool and gym. Also has a PlayStation for kids to indulge in during the day 2. Clean rooms with all the required amenities 3. Great staff and always ready to help. All my requirements were fulfilled and done quickly Would definetly stay there again as it is quite near krakow city center but further away to avoid the hustle and bustle of the city center
Stayed 5 nights in Jun 2025