La Ceiba Holidays

If you mean 1,500 characters (Expedia review limits are usually characters, not words), use this tighter version: 1★ Extremely disappointing experience We booked 2 rooms for 4 nights but checked out after only 1 night due to the cleanliness and how our concerns were handled. Both rooms were dirty, with stained bedding/floors and ants in the bathroom and even inside the hair dryer. We have photos documenting everything. When we requested a replacement dryer, a staff member picked the ant-filled dryer up from outside our room, sprayed bug spray inside AND outside of it, then handed the same dryer back to us to use. We were speechless and completely lost confidence in the resort’s cleanliness. The next day, we explained that we no longer felt comfortable staying and asked to transfer to their sister resort, Excellence El Carmen, even offering to pay the difference. They refused and told us we had to make a completely new booking ourselves. They offered a room upgrade, but after what happened, we no longer felt comfortable staying anywhere on the property. We contacted Expedia before leaving about a refund and followed the hotel’s instructions to complete an early-checkout form. We then paid separately for 3 nights at El Carmen. After we rebooked, a customer service manager even came out with an attitude and blamed us for leaving. Despite using only 1 of 4 nights, the hotel ultimately refused to authorize a refund for the 3 unused nights. We tried every reasonable option be

My best friend and I had a great time for her 30th birthday. The atmosphere is so relaxing and the food wasn’t bad for all inclusive. Shoutout to Xavier, Wilson, Mary, and Orlando for being so accommodating. We will be back!

Room was spacious and very nicr..great balcony wigh jacuzzi.. Food wasnt great and not a lot choose from Entertainment on property was very good..foam pool party was my highlight

An amazing adults only resort. The food is amazing, the staff and the activities. Watch the sargassum season so you can enjoy the sea as well.