La Joya Hotels

"The hotel was nice but it lacks a few things. My stay was okay, unfortunately I encountered many set backs. The first one was, for such a big hotel my family and I were placed in the last floor, & the last room. Why, I don’t know the hotel was definitely not full. To top it off the outlets in the room weren’t working which made it a hassle to charge our phones. To make matters worse, the room next to & in front of mine were under repair as well as others down the hall. The shower was quite dangerous & inconvenient, the S-handle is in the most awkward spot, there’s no door or shower curtain or any type of privacy plus no where to grab on in case of an accidental slip. Another issues I had was the room was entered with the do not disturb sign on the door…I did complain & the manager did offer a room change but my trip was very short that packing & moving was going to be a nightmare. The food was okay, dinner was reasonable for the area. The amount of food was average. The breakfast was ok, we tried the D.R. & American breakfast, we also tried the buffet & dinner which were average. Sadly, at the buffet pastries & bread weren’t covered. The breakfast buffet is definitely overpriced. FYI everything has an automatic add on: tip & very high taxes. As far as the staff they were not very friendly, although some were polite and welcoming like Rosaly the hostess & Juan the bell boy. Lastly, the bar staff in the pool area could definitely benefit from better customer service skills."

"Poolside is good. Its mid level on a rooftop with a bar."

"Excelente lugar , muy amables, muy limpio, suele súper rico el lugar y la cama muy confortable. Volvería sin pensarlo!"

"It was a brand new hotel, and the rooms are really big"

"Not my first stay at this property. Love it. Highly recommended "

"It’s very good "

"All the services and staff excellent "

"This hotel is in a great central location near The Monument, restaurants, and shops. However, the service and amenities in the hotel need improvement. I arrived very early on a Saturday morning and had informed the hotel that I would be arriving around 5AM, but the hotel doors were closed and no one was at the desk to let me in. After knocking on the outside doors for some time, the desk clerk awoke and was able to let me in. There was also an attendant who offered to help me with my bag, but I didn't need help with one backpack bag. Nonetheless, he still accompanied me to my room. In the room, there were hairs on the floor and the shower door did not shut completely enough to prevent water from getting out. The slow shower drain allowed water to flood the floor. The fan does NOT shut off, and there is no way for the guest to turn it off. Even the hotel workers could not shut it off. That's not good when you don't want cool air blowing on you during the cool morning hours. You are offered a small bottle of water on the first day. After that, you have to pump your water from a large water bottle located in the hallway. This used to be a very good hotel years ago, but, sadly, the standards have declined. It would be great if they could get back to providing a higher level of service and better amenities. The location is great though."

"Excelente opción en el centro de Santiago "