Dear Ms. Sylvia,Thank you for your review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay.Yours Sincerely,Ibis Lagos Airport Management

Dear Angela,Thank you for taking the time to share your feedback with us. However, could you please provide us with more details on your feedback, as that will help us know how to provide you better services next time.We hope to have the pleasure of welcoming you back to ibis Hotel in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay.Yours Sincerely,Ibis Lagos Airport Management

Dear Precious Kosi,Thank you so much for your positive review of our Hotel! We truly appreciate your feedback. We hope to have the pleasure of welcoming you back to ibis Hotel in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay.Yours Sincerely,Ibis Lagos Airport Management

Dear Mr Akeem, Thank you for taking the time to share your feedback about your recent stay at Ibis Lagos Airport. We are truly sorry to hear that your experience fell short of expectations and that the room conditions did not meet the standards we strive for. Would you be willing to share some details about what specifically made the room so unpleasant for you? This information will be invaluable in helping us improve and ensure future guests have a positive experience. In the meantime, we would like to offer our sincerest apologies for the inconvenience this has caused you. Yours Sincerely, Ibis Lagos Airport Management.

Dear Akpako,Thank you for taking the time to share your feedback. We are truly disheartened to hear that your experience did not meet your expectations. It is always our intention to provide a welcoming and comfortable stay for all our guest and we sincerely apologize if we fell short in this regard during your visit.We take all guest comments seriously and your feedback is important to us. If you'd be willing to share some details about what made your stay unpleasant, we would appreciate it. This will help us investigate and take steps to improve your experience or at least ensure it doesn't happen to future guests.We hope to have another opportunity to serve you better in the future and to restore your faith in our hotel.Warm regards,Ibis Lagos Airport Management

Dear Mr Adaora,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff courteous and helpful during your stay. However, we are truly sorry to learn about the inconvenience you experienced with the door to your room. Please accept our sincere apologies for any disruption this may have caused to your stay.We have already shared your comments with our maintenance team to address the issue promptly and ensure that it doesn't re-occur in the future. We truly appreciate your understanding and patience in this matter.We hope that despite this inconvenience, you were still able to enjoy your time with us and that we will have the opportunity to welcome you back for a much smoother and seamless experience.Warm regards,Ibis Lagos Airport Management

Dear Mr Abdourhamane,Thank you so much for taking the time to review your stay at Ibis Lagos Airport Hotel!We hope to have the pleasure of welcoming you back to Ibis Lagos Airport Hotel in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay.Yours Sincerely,Ibis Lagos Airport Management

Dear Mr Joel,Thank you for taking the time to share your feedback regarding your recent stay at our Ibis Lagos Airport Hotel. We sincerely apologize for the disappointing experience you encountered during your time with us.It deeply concerns us to learn that the cleanliness and maintenance of your bathroom did not meet our usual high standards. Please rest assured that this is not indicative of the level of cleanliness and care we strive to provide for our guests. Your comments have been shared with our housekeeping and maintenance teams for immediate action and improvement.We understand the importance of maintaining our rooms and corridors to ensure a comfortable and pleasant stay for all our guests. Your observations regarding their condition are taken seriously and we will be conducting a thorough inspection and necessary repairs to rectify any issues identified.As a reputable brand, we hold ourselves to a high standard of service and hospitality and it is disheartening to hear that we fell short of your expectations. Your feedback is invaluable to us as it helps us identify areas for improvement and take corrective measures to enhance the guest experience.We sincerely hope that you will give us another opportunity to regain your trust and provide you with the exceptional stay you rightfully expect from us. Thank you once again for bringing these matters to our attention and we hope to have the pleasure of welcoming you back for a more enjoyable stay in the future.Warm regards,Ibis Lagos Airport Hotel Management

Dear Sir/Ma, We are truly sorry to hear about your less-than-ideal experience during your recent stay at our hotel. Your feedback is invaluable to us as it helps us identify areas where we can improve to ensure a better experience for all our guests.We sincerely apologize for the issues you encountered with the condition of your room, including the carpet, paint, and the leakage from the air conditioning unit. Rest assured, we will address these concerns promptly to maintain the quality and comfort our guests deserve.Regarding the cleanliness of the bathroom, we understand the importance of maintaining high standards of cleanliness, and we will be reinforcing our cleaning protocols to prevent such occurrences in the future.On a positive note, we are pleased to hear that you enjoyed the hot shower with good pressure and found the bed comfortable. Your satisfaction with these aspects of your stay is important to us.We regret the inconvenience you experienced with the service at our restaurant. We will be reviewing our processes to ensure that orders are fulfilled in a timely manner going forward.We want to assure you that we take your feedback seriously and we are committed to addressing these issues promptly. In fact, we would like to share with you that a comprehensive renovation of our facilities is currently underway. The renovation project is scheduled to be completed by the end of the first quarter of this year.The renovation includes upgrading all rooms with modern appliances and furniture to meet our guests' expectations and elevate the overall guest experience. We understand the importance of providing a comfortable and welcoming environment, and your feedback serves as a valuable guide in achieving that goal.We appreciate your understanding and hope that you would consider giving us another opportunity to showcase the improvements we are making. We value your patronage and would be delighted to welcome you back to a refreshed and upgraded Ibis Lagos Airport Hotel.

Dear Mr Aleisha,Thank you for your positive feedback. We truly appreciate you taking the time to share your feedback.We hope to welcome you again in the future.Yours Sincerely,Ibis Lagos Airport Management.

Dear Theophilus,Thank you for taking the time to share your feedback with us regarding your recent stay at Ibis Lagos Airport. We sincerely apologize for the inconveniences you encountered during your visit and we truly regret that your experience did not meet your expectations.We take guest feedback seriously, and your comments regarding the lack of running water and hot water are deeply concerning. Our team is committed to providing a comfortable and enjoyable stay for all guests and it is clear that we fell short in your case. Please be assured that we are actively investigating and addressing the issues you raised to prevent such occurrences in the future.Regarding the bedding, we understand how crucial a good night's sleep is and we apologize that our beddings did not meet your standards. Your comments will be shared with our housekeeping team for immediate review and improvement.We appreciate your honesty, and we would like to express our sincere apologies for any inconvenience you may have experienced. We value your feedback as it helps us identify areas for improvement and make the necessary adjustments to enhance the overall guest experience. Your satisfaction is our top priority, and we would welcome the opportunity to regain your trust on a future visit.Once again, we apologize for any discomfort you experienced, and we appreciate your understanding.Yours Sincerely,Ibis Lagos Airport Management