Lobby
Check availability

Reviews of Best Western Plus Lake City

2.5 out of 5
Best Western Plus Lake City
350 SW Florida Gateway Dr, Lake City, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 728 out of 1001 reviews" "
Rating 8 - Good. 181 out of 1001 reviews" "
Rating 6 - Okay. 44 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Liked: Property conditions & facilities
This is a great place to stay in Lake City. The rooms were clean and comfortable. There were plenty of restaurants nearby. The staff was friendly and accommodating.
Stayed 1 night in May 2024
Response from BJ on 13 May 2024
Thank you for the wonderful rating. We hope that you will stay again if in the area.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stays
Stayed 1 night in May 2024
Response from Tiana on 10 May 2024
Thank you!

2/10 Terrible

Mallory

Business traveller
Disliked: Staff & service
We tried to cancel our booking with a refund due to our event being canceled because of a death in their organization. We were denied multiple times and the front desk Manager BJ was extremely obstinate and rude during the entire process. I did not cancel the rooms because we weren't being refunded. I was taken to the hospital Friday after I fainted in a work meeting (diagnosed with an inner ear infection) and could not drive to stay in the room. Though I did not stay on the property, they still took my money so I am entitled to my review of the staff and what I did experience. I can guarantee I will never recommend this hotel to anyone because of the staff.
Stayed 1 night in May 2024
Response from Patti Weiffenbach on 8 May 2024
I am sorry that you were disappointed but per Expedia's cancellation it states plainly, that the Cancellation Policy is as states: "ALL CANCELLATIONS FOR THIS RESERVATION ARE CHARGED THE FULL COST OF STAY." The reason you were able to get a discounted rate for the stay was the rate and the agreement that you made with Expedia which was you would not be able to cancel your reservation without being penalized. The hotel held your room in good faith and my hotel staff followed proper procedure.

8/10 Good

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was ok not much to do around area
Stayed 2 nights in May 2024
Response from Tiana on 6 May 2024
We appreciate your feedback. Thank you!

8/10 Good

Ailed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was ok. Clean for the most part. Staff was a bit rude, The breakfast food was also ok.
Stayed 1 night in May 2024
Response from BJ on 5 May 2024
Thank you for your feedback. I am sorry you felt the staff preformed less than expected. I will look into this.

10/10 Excellent

Donni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice to speak to.
Stayed 1 night in Apr 2024
Response from BJ on 3 May 2024
Thank you Donnie. We are thankful for such a great rating.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
I love that this hotel room has more plugs than I can use! I’m usually searching to plug in my phone
Stayed 1 night in Apr 2024
Response from Ce' on 28 Apr 2024
Thank you so much for your feedback !

10/10 Excellent

Johnny

great service
Stayed 2 nights in Apr 2024
Response from Ce' on 28 Apr 2024
Thank you so much for the great review !

10/10 Excellent

Pam

It was clean and staff was helpful and kind.
Stayed 1 night in Apr 2024
Response from Tiana on 24 Apr 2024
Thank you!

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tiana on 24 Apr 2024
Thank you!

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent as well as the service. Wouldn't change a thing.
Stayed 1 night in Apr 2024
Response from BJ on 18 Apr 2024
Thank you! Your feedback is appreciated.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Tiana on 15 Apr 2024
We appreciate your feedback!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tiana on 15 Apr 2024
Thank you!

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from BJ on 1 May 2024
Thank You!

8/10 Good

Deborah

Travelled with partner
Breakfast was good and everything was clean.
Stayed 1 night in Mar 2024
Response from BJ on 8 Apr 2024
Thank you!

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy access off the Interstate.
Stayed 1 night in Mar 2024
Response from BJ on 8 Apr 2024
Thank you!

10/10 Excellent

Tammy

Stayed 1 night in Apr 2024
Response from Tiana on 24 Apr 2024
Thank you!

6/10 Okay

Sharon

Liked: Property conditions & facilities
The noise was an issue. The location so close to a highway with insufficient insulation from sound was a problem.
Stayed 1 night in Mar 2024
Response from BJ on 5 Apr 2024
I'm sorry that the noise was an issue for you. We do have rooms at the back of the hotel that our guests do ask for once they arrive and see that the front of our hotel does face the interstate. We do thank you for staying with us and we hope that if you are in the area again you stay with us again.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy to get to, only stayed a night but would stop here again.
Stayed 1 night in Mar 2024
Response from Tiana on 3 Apr 2024
Thank you!

10/10 Excellent

Yuan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place, friendly staff.
Stayed 1 night in Mar 2024
Response from BJ on 1 Apr 2024
Thank You.

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, wonderful breakfast, excellent staff. Would highly recommend.
Stayed 1 night in Mar 2024
Response from BJ on 1 Apr 2024
Thank You.

6/10 Okay

freddy

Liked: Staff & service
Breadfast it’s terrible
Stayed 1 night in Mar 2024
Response from BJ on 1 Apr 2024
We are sorry you felt that way, we offer a variety of breakfast items for our guest's satisfaction,

10/10 Excellent

Lori

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This Best Western Plus hotel in Lake City Florida was amazing! The staff was kind and helpful. Our room had everything we needed and was very clean. My favorite part were the unique staircase to the second floor at the entrance. I love elevators but I don’t like waiting for them, plus using the stairs helps tired legs after traveling all day. Breakfast was impressive, eggs, sausage, biscuits and gravy, waffles with strawberries or blueberries, and an assortment of pastries yogurt, etc. my only complaint, because I like to sleep with white noise, is that the wall unit didn’t have a “fan only” button. Other than that it was perfect!
Stayed 1 night in Mar 2024
Response from BJ on 25 Mar 2024
Thank you Lori! We were delighted to have you as a guest. We hope that we will have tou as a return guest if in the area again.

10/10 Excellent

Sherrise, Daytona Beach

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was superb! I definitely recommend this location for cleanliness and customer service above all. My only negative... my room had carpet, which I am not a fan of... Also, I am unsure if all of the rooms are carpeted. Stay here and have a free fresh breakfast in the restaurant.
Stayed 1 night in Mar 2024
Response from Tiana on 21 Mar 2024
We appreciate your feedback!

10/10 Excellent

Rebecca

Stayed 1 night in Mar 2024
Response from Tiana on 20 Mar 2024
Thank you!

10/10 Excellent

Svitlana, PACHECO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Tiana on 18 Mar 2024
Thank you!

10/10 Excellent

Sara

Stayed 1 night in Mar 2024
Response from Tiana on 6 Apr 2024
Thank you!

10/10 Excellent

Samuel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was excellent. Had a 2 queen suite which had a fold out full size bed. Everyone was comfortable. Staff was friendly, accommodating and professional. 10/10 will stay here again.
Stayed 1 night in Mar 2024
Response from Tiana on 17 Mar 2024
Thank you!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tiana on 17 Mar 2024
Thank you!

10/10 Excellent

Jasmine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was excellent! So clean and quiet. We checked in late and the front desk worker made it easy and no hassle for us. Will stay here again when we pass though!
Stayed 1 night in Mar 2024
Response from Tiana on 17 Mar 2024
We appreciate your feedback! Thank you

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We got in late and they were quick to accommodate us- room was clean and very comfortable- brkf was great and staff very friendly and right there to help rid empty food plates!
Stayed 1 night in Mar 2024
Response from BJ on 11 Mar 2024
Thank you for the wonderful rating.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quality customer service
Stayed 1 night in Mar 2024
Response from BJ on 11 Mar 2024
Thank you so much!

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check-in, friendly staff, clean rooms. Kids loved the pool
Stayed 1 night in Mar 2024
Response from BJ on 11 Mar 2024
We Thank you for such a wonderful rating. We are delighted the kids enjoyed themselves.

10/10 Excellent

Shannon

Stayed 1 night in Mar 2024
Response from BJ on 29 Mar 2024
Thank You for your rating.

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was incredibly clean. Great bed and pillows. Plenty of hot water. Only thing was a very slow elevator.
Stayed 1 night in Mar 2024
Response from BJ on 11 Mar 2024
Thank you for staying with us and rating us so well.

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
This isn't a property thing, but the Clerk that checked us in was so pleasant, positive, and helpful.
Stayed 1 night in Mar 2024
Response from BJ on 11 Mar 2024
Thank you! I will pass this on to the team member who checked you in.

4/10 Poor

George

Business traveller
Disliked: Cleanliness, staff & service, amenities
We stayed here on a business trip for 5 nights. We could not seem to get clean towels in any of our rooms. The bedding was to be changed after the third night and was not done nor were the towels changed that night either. Spoke with the folks at the front desk they took down our room numbers and assured me our rooms would be done that day while we were out. Got back at midnight and found the rooms untouched again. Once again i spoke with the people at the front desk who gave us towels but struggle to understand how this happens. Our stay was over $ 5000.00 for all the rooms we had. I left my business card for the Manager and asked if they could give me a call as we checked out. Four days later i called her.. We spoke and she seemed to be unaware of any of our issues but would look into it and get back to me. Still waiting for that call. On a positive we left a bag in the room which they found, They called and did send it to me at my expense 3 weeks later. All of my issues should have been an easy fix yet they just seemed to drop the ball and don't seem to care they did..
Stayed 3 nights in Feb 2024
Response from BJ on 4 Mar 2024
Dear Mr. Smith,We are very sorry that you did not receive the services expected. We have corrected the issues surrounding your stay with us. All parties that were involved in not servicing your room have been reprimanded. Also, we are very happy that your bookbag made it safe as it took several trips to UPS because the shipping address given was different than the card holders account address, once that corrected it took 2 days to ship to you. As always, the front desk is available 24 hrs a day and were willing and offered to go up to your room on the final night and fully service your room in which you declined and just asked for clean towels. We are truly sorry for your stay being unpleasant. Again, we have made immediate corrective actions in the hopes that other guest rooms in the future are serviced as promised.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off highway, great for traveling thru.
Stayed 1 night in Feb 2024
Response from BJ on 1 Mar 2024
Thank you for a great 5 out of 5!

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tiana on 21 Mar 2024
We appreciate your feedback!

6/10 Okay

Randall

Business traveller
Liked: Cleanliness, property conditions & facilities
I was a half hour early and the person behind the desk said she could check me in but would have to charge me 20$
Stayed 1 night in Feb 2024
Response from BJ on 24 Feb 2024
Our check in time is at 3 pm. We do offer an early check in at the rate of 20.00. We do appreciate your understanding our early check in policy.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Really good breakfast
Stayed 1 night in Feb 2024
Response from Vera Wiggins on 21 Feb 2024
Thank you for your review and for choosing Best Western Plus for your stay. We hope to see you again soon.

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Patti Weiffenbach on 19 Feb 2024
Thank you for staying with Best Western Plus in Lake City, Florida!!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great, but I’d ask to be on the side of the building away from the main highway.
Stayed 1 night in Feb 2024
Response from BJ on 17 Feb 2024
Thank you for your rating. We appreciate you.

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 1 night in Feb 2024
Response from BJ on 17 Feb 2024
Thank you for the wonderful rating. We appreciate your feedback and look forward to seeing you again.

4/10 Poor

Judy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from BJ on 17 Feb 2024
I'm sorry that you felt your experience was not as you had hoped. Any and all issues can be addressed with our front desk staff we are here to help 24/7.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was a breeze, room was large and clean. Parking was easy. Breakfast and coffe are fine.
Stayed 1 night in Feb 2024
Response from Tiana on 16 Feb 2024
Thank You!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and friendly staff. Breakfast was great. Room was very spacious too
Stayed 1 night in Feb 2024
Response from BJ on 14 Feb 2024
Thank you! we really appreciate your kind words and wonderful feedback.

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
home away from home
Stayed 1 night in Feb 2024
Response from BJ on 14 Feb 2024
That is what we strive for. We hope to see you again. Thank you for your rating and sweet words.

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only spent one night but if opportunity arises we will be back.
Stayed 1 night in Feb 2024
Response from BJ on 14 Feb 2024
We definitely hope to see you again as well. Thank you for a great rating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very nice place with friendly staff. Great free breakfast.
Stayed 1 night in Feb 2024
Response from BJ on 14 Feb 2024
Thank you very much for your outstanding rating.