Lake County Holidays

Wonderful ! Clean ! Staff helpful! Great location near everything beautiful views !

Concierge not helpful and neither is was the door man, Neither would get me a cab, they said to just stand outside

Modern vibes, a lot to see, eat and do at walking distance, spotless room and very comfy bed. Very friendly staff. Definitely would stay there again.

Great rooftop and bar options - very good location

My stay during the Thanksgiving break and one of the many bands that were invited to participate in the parade. The staff at the reservations desk was not polite. Very short when answering questions. I thought the lady at the front desk was going to faint due to us asking for our daily limit of 2 water bottles but we were told it's for Gold members only, although we were told different. That's fine I wasn't about to go back and forth about water that should be free. The staff at The Herb was very rude. Not sure if Mohammad and also a female worker not sure if they were offended because I charged to my room or because I aaked for my receipts. The rooms could have been better cleaned. Our room was not serviced twice and had to call for clean towels and trash bags. The amount of money spent to book this hotel does not equate to its price. The decor was nice. The staff near the elevators was nice and helpful with assisting with the band kids and my family.