Lake Zurich Holidays

Staff were amazing!

Room was clean, staff was so polite and kind and very helpful. We took our 3 year old daughter with us and they were kind to her and welcoming! (That means a lot - not all hotels are welcoming to small children.) they made sure to open the doors for us each time we came in with our stroller. We will absolutely be back to the Riu in Chicago! 10/10

Muriel at the front desk was extremely helpful and courteous, wonderful historic art deco building right on Michigan Ave., great location and views, really nice, spacious and clean room. Chateau Carbide on the 24th floor is definitely worth checking out, nice cozy areas to hang out, sit on a couch and have a drink while enjoying great views of the city. We also got a free ride from the hotel to the Shedd Aquarium.

The room was in pretty good condition. Not as grand as it seems. The carpet was a bit muggy and kind of a weird smell. Bathroom supplies i thought was a bit messy since shampoo was pepermint, conditioner cilantro, and body wash rum... Sounds like ingredients for a drink. The front desk staff not as welcoming. The housekeeper on our floor (9) on the other hand was extremly friendly and helpful and we loved her. Always asking if we needed anything and made us feel great.

Food at sports bar was great along with the service. Bedding was top notch, room clean& nice TV