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Reviews of Heritage Hotel

3 out of 5
Heritage Hotel
58 Leicester Road, Narborough, Leicester, England

Reviews

6.8
Rating 10 - Excellent. 9 out of 44 reviews" "
Rating 8 - Good. 12 out of 44 reviews" "
Rating 6 - Okay. 12 out of 44 reviews" "
Rating 4 - Poor. 9 out of 44 reviews" "
Rating 2 - Terrible. 2 out of 44 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Roger

Stayed 1 night in Oct 2022

8/10 Good

Emily

Liked: Room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Oliver

Disliked: Property conditions & facilities
Low price but still disappointing
Firstly, I should say that I did only pay £55 for the night, so I can't expect too much. I just needed a place to crash for the night as I in Leicester to catch up with some friends at the nearby Everards Beer Hall. I opted for this hotel over one of the budget chains as I thought it would have a bit more character. Unfortunately the common areas had a strange musty smell and looked very tired and dirty. The room itself was ok. The bed was on the soft side but I slept fine after a long day and a night of drinking. Disappointingly there was no hot water in the morning so I left without being able to shower (there had been warm water for a shower the evening before). The toilet seat was also loose.
Stayed 1 night in May 2022

2/10 Terrible

Denzil

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2022

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing wrong basic but fine very good busy curry house next door Martin was very nice and helpful.
Stayed 1 night in Apr 2022

10/10 Excellent

Jonathan

Business traveller
Liked: Staff & service, property conditions & facilities
The lady at reception was fantastic
Stayed 1 night in Jan 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice plenty of room,room was very cold and took about 3 hrs to warm up.the TV was broken was a bit gutted but they didn't know about it till I told them other than that it was a good stay,staff was friendly and very professional many thanks.
Stayed 1 night in Nov 2021

4/10 Poor

Christopher

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Budget and i personally will avoid
This is a budget hotel for those who don't really care around comfort and luxury. I accepted this but even so the bathrooms have mould in it, very thin walls and very noisy neighbours are a misery. Managed ro sleep as i was shattered from a very long drive but given the price range offered, i think it really needs a hell of a lot of work and a proper thorough clean.
Stayed 1 night in Nov 2021

6/10 Okay

Chandracante

Travelled with family
It’s ok for one night stay
Stayed 1 night in Sep 2021
Response from Susan on 26 Sept 2021
Thank you

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Stayed 6 nights in Jul 2021

4/10 Poor

Petr

Business traveller
Disliked: Staff & service, property conditions & facilities
not worthit
no hot water, I had to ask for breakfast, even though it was paid, no working TV on room, all furniture was worn
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap fixtures dated but acceptable for the price slightly mouldy shower which is not ok. No warning of security deposits and cannot order breakfast as need to give advanced notice. No one on site in the morning to deal with issues/ security. Would be ok if advised before booking
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Glenn

Business traveller
Liked: Cleanliness, staff & service
good location
very good location for M1 and Leicester. Hotel rooms are a little basic but was clean and the bed was comfy. The Indian restaurant attached to the hotel was brilliant.
Stayed 1 night in Sep 2019

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, fantastic Indian restaurant attached.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
No receptionist but adjacent restaurant staff were fully briefed for arrivals
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good amenities and very helpful in getting my family booked in!!!
Stayed 1 night in May 2019

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab - booked again
Exceptional value for money. If you want glitzier, pay more. If you want friendly staff, perfectly good accommodation and a delicious breakfast, you're in the right place..... Sam very friendly on Reception.
Stayed 1 night in Mar 2019

2/10 Terrible

Peter

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap but dirty.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
OK for 1 night singe occupancy
Booked to stay there for 1 night whilst attending dinner party at a friend's house. My wife was unable to come with me due to illness - she probably would have been more critical than me. The room was quite small and the bathroom particularly so. The basics were OK but some little things added up - e.g towel with a hole in it; couldn't turn bathroom radiator off so it was boiling in there.
Stayed 1 night in Feb 2019

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable weekend stay
I initially booked a single room but got upgraded to a double en-suite at no extra cost. The room I got was spacious and clean. The room was also located in a quiet part of the hotel. All in all, I had a comfortable weekend stay.
Stayed 2 nights in Dec 2018

8/10 Good

Stephen, Wigan

Good stay with lovely Indian restaurant and free wifi
Stayed 1 night in Nov 2018

6/10 Okay

Michael

Liked: Property conditions & facilities, room comfort
Stay was OK. Make sure that you arrange your breakfast time the night before. Not sure that the room was cleaned daily as the bin was not emptied during my stay.
Stayed 4 nights in Nov 2018

8/10 Good

Stephen, Wigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay and great food
Good Stay. Wi-Fi and parking good and Indian restaurant food and service great.
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

6/10 Okay

Francesco

The rooms are quite acceptable though reception services need to improve (there is no reception lobby!). Staff was quite friendly however, we had to leave early in the morning on Sunday (i.e. 7:00 a.m.) and no breakfast was provided (even though it was included in the price!) and no alternative solution was offered! The hotel is quite isolated and far from services, pubs, restaurants, etc.
Stayed 1 night in Sep 2018

8/10 Good

James, Wolverhampton

Liked: Cleanliness, staff & service
Decent hotel for what we needed. The staff were very helpful and allowed us to check in early at 12pm rather than 3pm for no extra cost. Fairly clean, and bed was comfortable. Could possible do with a larger TV in the rooms and a fan during this weather. The bathroom shower head was a tad flimsy but the shower itself was nice and hot.
Stayed 1 night in Jul 2018

4/10 Poor

Aubrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2018

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect for staying at
Didn't arrive until late, friendly person, had a call when breakfast was nearly ready, good food, and parking,and restaurant if you arrive early enough unfortunately we didn't, but maybe next time
Stayed 1 night in May 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resturant
Standard hotel value for money ...but resturant truly amazing the best indian I have ever had 5 star

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
nice place
Stayed 4 nights in Nov 2017

10/10 Excellent

Jan, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel
We needed a hotel that was near to the place we wanted to be for our visit. We didn't need local restaurants etc so cannot comment where they were or what they were like. The hotel was a small neat and tidy friendly hotel and we would use it again . We only encountered the hotel Manager as we were there for only one night he was helpful and freindly and made us feel welcome
Stayed 1 night in Oct 2017

4/10 Poor

Alan

Disliked: Staff & service, room comfort
would not recommend
It took staff over 10 minutes to answer the door and this was only after i had called them I paid £55:00 a colleague paid £45:00 and i think that we both were over charge as I think the correct price should have been about £35:00, I would not recommend the hotel at the price I paid. #Rooms were clean TV did not work and fire alarm went off 07:15 and it took someone 15 minutes to arrive to look at it, the alarm was still ringing when I left at 07:45
Stayed 1 night in Oct 2017

4/10 Poor

nilan

Disliked: Property conditions & facilities
2*
Check in is hostel type not hotel. Rooms fair size but very cold radiators not warm enough, toilets don't flush well, no hot water for shower.
Stayed 1 night in Sep 2017

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Cleanliness
Needs updating
Very dated and odd smell
Stayed 1 night in Sep 2017

6/10 Okay

Alan

Disliked: Cleanliness, property conditions & facilities
Needs work
Very tired and dated room but was only for 1 night so it was just ok
Stayed 1 night in Sep 2017

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

6/10 Okay

Lalin

Liked: Cleanliness, room comfort
Nice clean place to stay
Nice place to stay. Rooms are simple but spacious. Clean but not particularly fancy. Good value for money
Stayed 1 night in Jul 2017

10/10 Excellent

Rob, T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Inexpensive bc it's bare bones, just a bed, a telly, a shower and a loo. Everything and all you need for an overnight. Very kind and helpful staff. An Indian restaurant downstairs. Free parking & strong wifi right the way to the back. Wonderful big window that opens for a breeze. Blackout curtains if you'd rather. Couldn't recommend it more! ***** Cheers
Stayed 1 night in Jun 2017

4/10 Poor

john, UK

Disliked: Cleanliness, property conditions & facilities, room comfort
not very clean
The bathroom was dirty, staining on the walls around the basin, the toilet was deeply discoloured, shower cubicle needs a thorough clean There was no hot water in the room when we arrived but this was fixed promptly

6/10 Okay

JOHN

Liked: Staff & service
Disliked: Cleanliness
Needs a lot of work on decor and the basics.
needs updating and the restaurant next door exudes a currey smell through the hotel . First impressions are poor . One thing that needs sorting is the trash at the rear ofthe hotel was a disgrace.