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Overview of Best Western Richmond Hotel

Photo gallery

Featured image
Outdoor spa bath
Indoor pool
Indoor pool
Desk, blackout curtains, iron/ironing board, linens

Best Western Richmond Hotel

2.5 out of 5

3.9/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationRichmond Centre Mall14 min walk
    Popular LocationEastern Kentucky University2 min drive
    Popular LocationEKU Center for the Arts2 min drive
    AirportLexington, KY (LEX-Blue Grass)38 min drive

Choose dates to view prices

  • Standard Room, 1 King Bed, Accessible, Non Smoking

    Photos of Standard Room, 1 King Bed, Accessible, Non Smoking

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsStandard Room, 1 King Bed, Accessible, Non Smoking

  • Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

    Photos of Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

    3.9/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Double Beds
    More detailsStandard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

    Photos of Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

    4.4/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More detailsStandard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Standard Room, 1 King Bed, Accessible, Bathtub

    Photos of Standard Room, 1 King Bed, Accessible, Bathtub

    4.7/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsStandard Room, 1 King Bed, Accessible, Bathtub

  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

    Photos of Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

    4.7/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsStandard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Standard Room, 1 Double Bed, Accessible, Bathtub

    Photos of Standard Room, 1 Double Bed, Accessible, Bathtub

    3.8/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 Double Bed
    More detailsStandard Room, 1 Double Bed, Accessible, Bathtub

About this area

Richmond

Best Western Richmond Hotel is located in Richmond. Battle of Richmond Visitors Center and White Hall State Historic Site are local landmarks, and the area's natural beauty can be seen at Lake Reba and Paradise Cove Aquatic Center.
Visit our Richmond travel guide
View in a map
Map
Popular Location

What's nearby

  • Richmond Centre Mall - 14 min walk
  • Eastern Kentucky University - 2 min drive
  • EKU Center for the Arts - 2 min drive
  • Hummel Planetarium - 2 min drive
  • Richmond Area Arts Center - 3 min drive

Getting around

  • AirportLexington, KY (LEX-Blue Grass) - 38 min drive
View in a map

About this property

Best Western Richmond Hotel

Hotel in Richmond with free breakfast and indoor pool
This smoke-free hotel features an indoor pool, a fitness centre and a 24-hour business centre. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, coffee/tea in a common area and a meeting room. All 141 rooms provide conveniences such as fridges and microwaves, plus coffee/tea makers and LCD TVs with cable channels. Free local calls, hairdryers and showers are among the other amenities that guests will find.
Best Western Richmond Hotel offers 141 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower and complimentary toiletries.

LCD televisions come with cable channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of We Care Clean (Best Western)
Follows industry sanitisation guidelines of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Dial-up Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • On-site parking is wheelchair accessible

Food and drink

  • Free on-the-go breakfast available 6:30 AM–9:30 AM on weekdays and 6:30 AM–10:00 AM on weekends
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Indoor pool

Family friendly

  • Dry cleaning service
  • Indoor pool
  • Microwave
  • Fridge

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business centre
  • 1 meeting room
  • Computer station
  • Conference centre (2310 square feet of space)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

See similar properties

Richmond
Richmond
Guest rating 3.5+
Guest rating 3.5+
Hotel
Hotel
Pool
Pool
Business-friendly
Business-friendly
2 star
2 star
Washer and dryer
Washer and dryer

Policies

Check-in

Check-in from 3 PM - 3:00 AM
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Holiday Plaza
Best Western Holiday Plaza Hotel
Best Western Holiday Plaza Hotel Richmond
Best Western Holiday Plaza Richmond
Best Western Richmond
Best Richmond Hotel Richmond
Best Western Richmond Hotel Hotel
Best Western Richmond Hotel Richmond
Best Western Richmond Hotel Hotel Richmond

Frequently asked questions

Can I cancel my reservation for free at Best Western Richmond Hotel and receive a full refund?
Yes, Best Western Richmond Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Richmond Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Best Western Richmond Hotel?
As of 23 Jan 2021, prices found for a 1-night stay for 2 adults at Best Western Richmond Hotel on 27 Jan 2021 start from €58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Best Western Richmond Hotel have a pool?
Yes, this property has an indoor pool. Pool access is from 7:00 AM to 11:00 PM.
Is Best Western Richmond Hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Best Western Richmond Hotel?
Self-parking is free at this property.
What time is check-in at Best Western Richmond Hotel?
Check-in is from 3 PM - 3:00 AM.
What time is check-out at Best Western Richmond Hotel?
Checkout is at 11 AM.
Where is Best Western Richmond Hotel located?
Situated in Richmond, this hotel is within 1 mile (2 km) of Richmond Centre Mall, EKU Center for the Arts and Eastern Kentucky University. Hummel Planetarium and Baptist Health Richmond are also within 2 miles (3 km).
3.9
Good
Rating 5 - Excellent. 217 out of 712 reviews
5 - Excellent 30%
Rating 4 - Good. 291 out of 712 reviews
4 - Good 41%
Rating 3 - Okay. 129 out of 712 reviews
3 - Okay 18%
Rating 2 - Poor. 45 out of 712 reviews
2 - Poor 6%
Rating 1 - Terrible. 30 out of 712 reviews
1 - Terrible 4%

4.0/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

3.7/5

Property conditions & facilities

4/5 Good

Happy face iconLiked: Cleanliness, staff & service
The sign on the front lobby door was great. It basically said if you’re sick, please don’t come in. No stupid mask requirement. Outstanding.
Stayed 1 night in Dec 2020

1/5 Terrible

Travelled with family
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a hole. The positive reviews are a joke. We stayed less than 10 minutes because even my kids said the room felt dirty and there was sketchy clientele hanging around the parking lot and halls, to the point that we didn’t feel safe. We attempted to get a refund and the manager said we’d need to contact Expedia. So we contacted Expedia and the woman was super helpful, but said she had to verify with the manager that we hadn’t stayed. He LIED and said we stayed for FOUR HOURS. I have proof showing we were still at The Ark when he says we checked in. Liars and crooks running this hotel. Worst hotel experience I’ve ever had, and I’ve been traveling frequently for almost 40 years. Ridiculous.
Stayed 1 night in Jul 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

1/5 Terrible

Travelled with family
Happy face iconLiked: Staff & service
Sad face IconDisliked: Amenities, property conditions & facilities
Smelled of smoke Other guests creepy Room in bad shape Left and went to other hotel due to safety concerns
Stayed 1 night in Oct 2020

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