- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully appointed hotel, with a really impressive lobby. Rooms are spacious and modern, and the downtown location is ideal. The lobby staff were courteous and welcoming, as were the bartenders in the main bar. We did have a problem with our shower in that the hot water never got hot. Even at the highest setting, it was lukewarm at best. I reported it to the lobby staff on our first day there, and they said an engineer would come to look at it; but no one ever came. There was also an issue with a homeless person sleeping on the couch in the lobby. I get that one has to be careful about making assumptions, but hotel guests don't sleep on lobby couches. It's an issue this hotel will need to be vigilant about.