Elite Townhome, 3 Bedrooms | Private kitchen
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Reviews of Lordsbrook Guesthouse

4 out of 5
Lordsbrook Guesthouse
147 Western Avenue, Liverpool, England

Reviews

5.4
Rating 10 - Excellent. 1 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 1 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

6.0/10

Cleanliness

6.0/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Not clean, moldy food in fridge, insufficient glassware and plates etc, many lights not working.We only stayed one night, had booked for 2. Very disapointing
Stayed 2 nights in Jun 2018

2/10 Terrible

Family, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Stay Here
We ended up not staying here because we felt uncomfortable with the telephone and in person conversations and demands to pay cash when we had booked via travel agent and had prepaid confirmation docket. Place also wreaked of cigarettes smoke.
Stayed 1 night in Apr 2018
Response from Cynthia on 16 Apr 2018
Possibly got angry because you were asked to pay at the property. Expedia called you twice and you refused to pay you did not mention this in your review. Now you are leaving a bad review whilst I have not still received payment from your travel agent upto now. Some guest do turn up and because we give them that much during their stay they might have smoked in the Property however you are the first person to complain about this I am going to be vigilant in monitoring this.

10/10 Excellent

Karolina, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and communication, nice house!
Very good location - walking distance from the airport, and we had the whole house for ourselves, so it was really convenient. We didn't realise that we were supposed to let the landlord know about the details of our arrival 24h before, so when we were at the property we called the owner, worrying that we won't be able to check in - but a very nice lady sent someone over who was with us within 5 minutes and let us in the house. Overall, a great experience and I highly recommend staying there before your flight!
Stayed 1 night in Dec 2017
Response from Cynthia on 12 Dec 2017
Thank you Karolina for your review and we hope to host you again in the near future.