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Reviews of Sefton Park chillpads

3 out of 5
Sefton Park chillpads
Croxteth Rd, Liverpool, England

Reviews

6.4
Rating 10 - Excellent. 28 out of 102 reviews" "
Rating 8 - Good. 24 out of 102 reviews" "
Rating 6 - Okay. 14 out of 102 reviews" "
Rating 4 - Poor. 12 out of 102 reviews" "
Rating 2 - Terrible. 24 out of 102 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Leighton

Travelled with group
Liked: Staff & service
Stayed 3 nights in May 2023

8/10 Good

Philip

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Big room, clean and comfortable.
Stayed 5 nights in Apr 2023

8/10 Good

Mohamed

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2023

8/10 Good

Osman

Liked: Cleanliness, property conditions & facilities, room comfort
Short trip to liverpool at a budget price.
Stayed 2 nights in Mar 2023

4/10 Poor

Lorraine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get what you pay for.
Its basic you get what you pay for. It would have been nice to have a sheet that wasn't stained from other guests. The loft hatch was opened as well which was a bit scary. Our room was also double booked, we where lucky we got to the room first or we would have been screwed.
Stayed 2 nights in Mar 2023

10/10 Excellent

molly

Stayed 1 night in Mar 2023

8/10 Good

Mike Jones

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Gift

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2023

4/10 Poor

Wayne

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It was a room
Stayed 1 night in Mar 2023

10/10 Excellent

Sandra

Stayed 1 night in Mar 2023

2/10 Terrible

jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't book SeftonPark Chillpads-totally unreliable
Appalling Service - They had some problem with taking my payment - There was no issue with my card. They sent me a text. As soon as I saw it when I was already half way to Liverpool fro the South Coast, I responded but when I got through the unhelpful bloke who took the call said they had relet the room. As a result I had to pay for a much more expensive room at another hotel as i did not have the luxury of doing further research whilst driving
Stayed 2 nights in Mar 2023
Response from Marty on 7 Mar 2023
So just to be clear you haven't stayed with us and you failed to make payment as such your booming was cancelled. How on earth is this my fault????? I suggest more diligence in future and less tantrums at other people

6/10 Okay

D

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023

8/10 Good

Osman

Liked: Property conditions & facilities, room comfort
Liverpool
stay was ok, but lacked a tv and shower .
Stayed 2 nights in Mar 2023

6/10 Okay

Dave

Liked: Staff & service
Disliked: Property conditions & facilities
No frills.
The overall condition of the room was poor. There were lightbulbs missing and the fridge had no shelving inside it. The wall was full of holes and the window in the bathroom would not close so very cold and drafty. The room lock was only into the soft wood frame which I did not notice until the last morning. The room was clean and so was the bedding. We had two very peaceful restfull nights at the chill pads and the condition did not spoil our break. The room we had would suite a contractor staying away for a couple of nights to complete a job. I would have to think twice before using them again. The room we had did not have a TV. Quite and peaceful but no frills.
Stayed 2 nights in Feb 2023

2/10 Terrible

Tom

Stayed 1 night in Feb 2023

4/10 Poor

Emma

Disliked: Cleanliness, property conditions & facilities
Dont bother
Stunk of cat urine Dirty carpet Undecorated room Not nice
Stayed 1 night in Feb 2023

6/10 Okay

Martin

Business traveller
Just basics nothing to shout about it was a room for the night i paid twenty five pounds and got what i paid for a bed and a shower 5 out 10
Stayed 1 night in Feb 2023

8/10 Good

Morgan

Stayed 2 nights in Feb 2023

8/10 Good

Ruman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the management of this hotel but when it's come to laundry and cooking it was a quite tough to go in basement from 2 floor
Stayed 7 nights in Jan 2023

4/10 Poor

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good location, clean, but needs upgrading!
I was visiting family in my native City. On arrival I couldn’t find the house as no number was given only the name ‘Chillipads’ which was on a board outside the building (in the photograph) however on my arrival the board was missing! After several minutes walking up and down in the poor weather, I phoned the number given and was given accurate guidance to the premises. This was not the start I wanted or needed. My main complaint was the traffic noise level that was constant day and night from each side of the building. There was no double or secondary glazing. The curtains were unlined and therefore allowed constant light to enter the room during the night and and a security light attached to the neighbouring building constantly flashed on and off during the night! The shared shower on the on the first floor needs major upgrading, and I only used it once. Everything else was fine! Would I stay there again? No!
Stayed 2 nights in Jan 2023

6/10 Okay

Amanda

Liked: Staff & service
This is budget accommodation, which was clean and spacious and a reasonable location to easily get into the city with bus stop outside. There’s no TV in the room which was disappointing and not highlighted in the listing

8/10 Good

iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lfc vs wolves overnight
On the whole very good. Nice touch with a shaving mirror and light, pity there was no plug in the sink.
Stayed 1 night in Jan 2023

8/10 Good

Bow

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was super friendly and area was clean. It was a no frills but nice place for chilling out hotel.

2/10 Terrible

Freya

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value option
No frills venue, but didn't expect it, and the room was nice. The guy was helpful too. Bit of a walk from the centre, but we knew that and that's fine. Nice area and very near Lark Lane, which was very nice. Overall, a great value option.
Stayed 2 nights in Nov 2022

10/10 Excellent

Susan

Stayed 1 night in Dec 2022

10/10 Excellent

Denise Finch

Stayed 1 night in Dec 2022

2/10 Terrible

Stuart Stephen

Disliked: Staff & service, amenities, property conditions & facilities
Plenty of Showers & individual WC's
Stayed 2 nights in Nov 2022

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrendous!
This is by far the worst place I have ever stayed and they had the cheek to charge me 70 pounds it was disgusting the towels we’re revolting we would have left only it was so late and we couldn’t find anything else stay away from this place just simply dreadful!
Stayed 1 night in Nov 2022

2/10 Terrible

Lloyd

Stayed 1 night in Nov 2022

6/10 Okay

Jeremiah

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property is very basic but clean. Bedding and room were fresh but our part of the property was in need of re decoration. Our room smelled slightly of paint which was encouraging and I’ve been told the late queen thought the world smelled like that as everywhere was spruced up before she arrived. The rest of the deco was poor but hopefully it a work in progress. A lick of paint and a carpet would help. The kitchen is sad and I wouldn’t prepare or there. Tidy up the car park surface and that will protect the carpets. Please empty the bins. All in all a bit run down but value for money.
Stayed 2 nights in Nov 2022

10/10 Excellent

Gregory

Stayed 1 night in Nov 2022

2/10 Terrible

alan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY AT THIS PROPERTY - I booked this for a one night stay with m son and regretted it from the moment I walked in. Missing carpet / no flooring in the bathroom / holes in the walls / strange smell / arrogant owner / camp bed for the second bed / carpet is unclean / general area is unkempt
Stayed 1 night in Oct 2022

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fully met my expectations
I travelled to Liverpool for a weekend where I just wanted to go out and see the city, so I needed an accommodation which shouldn't be too far away from the centre, still affordable and I appreciate if it's clean and in a quiet neighbourhood. This accommodation fully met my expectations. I appreciated that the room was ready even earlier than the official check-in time. The room was modest, no frills but absolutely comfortable, nothing to complain and next time I'll go to Liverpool I might book this accommodation again.
Stayed 2 nights in Nov 2022

2/10 Terrible

Emma

Stayed 2 nights in Nov 2022

10/10 Excellent

Romano

Stayed 1 night in Nov 2022

6/10 Okay

Paul

Disliked: Staff & service, amenities
You don't pay this price and get room service, of course. But the description of self-catering was inaccurate, with ensuite also not as described. SMS details did not arrive until requested. Kitchen was pretty awful, and the dog in the next room, growling 24/7 was unacceptable.

4/10 Poor

Anthony

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While room was basic and reflects the price point, there was no floor covering on the toilet floor - just 2 small mats on bare wood. The toilet light also constantly flickered. I'm not sure the shared bathroom was advertised that way - but the large amount of mould around the shower meant a shower wasn't going to be an apetizing prospect anyway...so we didn't bother. Also, there's little point in providing a kettle if there are no cups and cutlery in the room. On the plus side bed was reasonably comfortable and the room was warm.
Stayed 1 night in Oct 2022

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed it the rooms were clean people are friendly and helpful its nice having sefton park so close for morning walks we would definitely reccomend and will be staying again in the future
Stayed 1 night in Oct 2022

2/10 Terrible

Craig

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty on arrival with dirty bedding and went towels on the bed.
Stayed 1 night in Oct 2022
Response from Marty on 16 Oct 2022
Hi Craig. I'm really sorry your room was dirty upon arrival. That's not how we usually like to greet our guests. It was down to my own personal error as the last guest checked out much later than anticipated and I forgot to add the room back onto the cleaning list. It's not something that happens very often but I do understand how frustrating it can be for our guests. As soon as you informed me about the state of the room I had a cleaner onsite within 15 mins and the room was turned around in another 20 mins That being said, 35 mins is a long time to wait to check in after a long journey. I did refund you around 35% of the cost price as an apology as I was hoping to avoid getting this review but I completely understand your frustration and once again offer my most sincere of apologies. ThanksMarty

10/10 Excellent

Brooke

Stayed 1 night in Oct 2022
Response from Marty on 18 Oct 2022
Thanks Brooke.

10/10 Excellent

FAISAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Oct 2022
Response from Marty on 16 Oct 2022
Thanks Faisal

4/10 Poor

Mark

Stayed 1 night in Oct 2022
Response from Marty on 16 Oct 2022
Thanks Mark

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
Perfect if u want basic and cheap , couldn’t lock bedroom door and no one to assist , long walk to city from here
Stayed 1 night in Oct 2022
Response from Marty on 16 Oct 2022
Hi John, I'm sorry you struggled with the door, I have now replaced the lock so it works fine now. And yeah it's around a 30 min walk to the city centre, but in fairness its a very beautiful walk down some lovely old Victorian streets. Thanks for the positive review and hope to see you again soonThanksMarty

2/10 Terrible

Miss Selina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Dirty room. Pics of dirty toilet, walls and lamp. Was not informed that bathing facilities were shared. Hotel did not provide refund as promised as I had to find somewhere else to stay at 11pm at night
Stayed 2 nights in Sep 2022

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Very disappointing situation
We had booked a double bedroom at Sefton chillpads to be rang 2 hours before our check-in time to say the room was no longer available, to which the gentleman who rang me said he would sort and had a place rated 8.8 in mind which cost an extra £25- that he would cover, I was delighted by this as it was basically a free upgrade. However around 20-30 minutes later I received a text message saying that this place was in fact fully booked and he had booked Great rooms Liverpool. My boyfriend and I turned up to this place, which we couldn’t find, I parked in a side street with free parking close to where the place was meant to be. I hadn’t received a text or any info from the place itself, it was a door in between a nail shop and a kebab shop but how we were supposed to know this when there was no sign saying “Great rooms Liverpool” at all god knows. I searched this place up and the rating was in fact 3.3 and it cost slightly less than the place I’d originally booked. When we got into the room after ringing the guy who owned the place multiple times, we had been given a room with 4 single beds and two broken lamps.. considering I’d booked a room with one double bed I was disappointed. There was also no lock on the bathroom/shower door which made both myself an my boyfriend feel very uncomfortable, overall we were incredibly disappointed and preferably would like a refund as we did not have the experience which we planned nor paid for.
Stayed 1 night in Sep 2022
Response from Marty on 7 Oct 2022
Hello, I'd like to start by apologising for your experience while visiting Liverpool with your bf, and I'm also really sorry but I simply must point out to anyone reading this review that its not actually about the condition of our property but it relates to the property we booked on your behalf and our subsequent customer service failure that forced you to stay in a rubbish place.Unfortunately the Ukrainian refugees that are staying with us had to extend their stay at very short notice, I did call you and explain this to you at the time and you where extremely sympathetic. It turned out that the city was extremely busy that weekend and I would have had to pay over 200 to accommodate you at any other property in the city. We totally accept that the property we booked for you was not up to the same standard as our place and we are really sorry about all the messing around. We tried really hard to find you somewhere the same as us but unfortunately we dropped the ball on this one.SorryMarty

8/10 Good

Gary

Stayed 1 night in Sep 2022
Response from Marty on 16 Oct 2022
Thanks Gary

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good value stay
Simple, value accomodation. Fairly no frills but good location and clean. Self-check-in via SMS worked well.
Stayed 2 nights in Sep 2022
Response from Marty on 29 Sept 2022
Thanks Anon, you've described my mission statement perfectly so thanks

10/10 Excellent

Jason

Stayed 1 night in Sep 2022
Response from Marty on 30 Sept 2022
Thanks Jason,

10/10 Excellent

Paul Egan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Marty on 28 Sept 2022
Thanks Paul