Front of property
Check availability

Reviews of The Jug & Bottle

4 out of 5
The Jug & Bottle
15 Mount Avenue, Heswall, Wirral, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 96 out of 118 reviews" "
Rating 8 - Good. 21 out of 118 reviews" "
Rating 6 - Okay. 0 out of 118 reviews" "
Rating 4 - Poor. 1 out of 118 reviews" "
Rating 2 - Terrible. 0 out of 118 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property surrounded by council owned gardens and has excellent views over The Dee to Wales,
Stayed 3 nights in Apr 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. I was in Heswall for a wedding and they made me feel very welcome. Great breakfast and very good restaurant food.
Stayed 3 nights in Apr 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every member of staff throughout our visit was wonderful, everyone was exceptionally pleasant and helpful from happily volunteering to carry our bags and cases upstairs to happy greetings and helpful attentive service at breakfast and in the bar, and such nice room service ladies...made it a super stay!...well done all at the Jug and Bottle, we highly recommend!
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, nice room, lovely view, highly recommended.
Stayed 1 night in Jan 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good stay!
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms and a great view across the Estuary
Stayed 1 night in Nov 2023

10/10 Excellent

mr f m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
over night stay to attend a party.
the place was in a lovely location the staff were very polite and friendly nothing was too much trouble the room war large and airey. very clean. tha attention to detail was amazing the food was plentiful a very relaxing stay thankyou.
Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, well managed with very friendly staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Geoff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous small hotel with friendly staff
Booked this hotel at the very last minute, just for a 1-night stay. Frankly, i wish we could have stayed longer! Super friendly and accommodating staff, great food, comfortable rooms and in a lovely location, very close to the Wirral coast. Lively atmosphere when we arrived on Friday evening ... the pub is unsurprisingly very popular .... which was just what we needed. All quiet before midnight though, so we had a lovely praceful sleep. No complaints at all ... will happily stay again if in the area.
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice of food and beers. Staff very pleasant and helpful. Rooms comfortable and clean. Will definitely stay again when we are next in the area.
Stayed 1 night in Oct 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Hugh

Stayed 1 night in Sep 2023

10/10 Excellent

Lynne

Stayed 2 nights in Sep 2023

8/10 Good

Raymond

Travelled with partner
Liked: Amenities
We liked the hotel. Very much and the room was very clean and pleasant. However, the bathroom facilities were not upto standard. Poor shower not much water power and the basin taps were very slow . The light above the basin was broken and diid not work.
Stayed 1 night in Aug 2023
Response from Andy on 22 Aug 2023
Sorry about the problem with the water pressure this has now been sorted out and weve looked at the light.We look forward to seeing you againRegardsAndy

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely Hotel/Pub/Restaurant and highly recommended!
Stayed 1 night in Aug 2023
Response from Andy on 22 Aug 2023
Thank you for your comment, I'm glad you enjoyed your stay with usRegardsAndy

10/10 Excellent

Louise

Stayed 2 nights in Aug 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in an off the centre situation. With it's own car park. Well appointed rooms comfortable, looked after by good staff who are attentive helpful and friendly. The bar has a good range beers wines spirits, also good menu, breakfast is extensive and hearty. The property is in a good area,to explore the peninsula and surrounds.
Stayed 1 night in Jun 2023

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good well managed hotel good food just a little pricey nice views
Stayed 2 nights in Apr 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel , good food , good service
Stayed 1 night in Mar 2023

10/10 Excellent

Lesley, Central Point

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing. Food was delicious. The room was comfortable and quiet. The front rooms have a view across the estuary to Wales. It would be nice to have the towel rack turned on prior to arrival because the bathroom was really cold. Absolutely loved the pub atmosphere. Will definitely stay there again!
Stayed 1 night in Feb 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay in Heswall
Lovely hotel great location , good views. Had evening meal which was really good. Comfortable bed but bathroom and shower a little small.
Stayed 1 night in Feb 2023

8/10 Good

Robert

Stayed 1 night in Feb 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Great location, decent rooms, lovely food and breakfast

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort
Boutique stay
Lovely stay. Stayed in a few plsces in The Wirral and this is our favourite. Super helpful, friendly staff. Rooms are boutique like and comfortable. Breakfast is lovely and a good choice.
Stayed 1 night in Jan 2023

10/10 Excellent

Kevin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of the Jug & Bottle were very welcoming from the moment we contacted them to tell them we would be late. We were completely wasted when we arrived due to late flights and horrible driving conditions, and Jonty and Alice, and the rest of the staff, rescued us. Dinner that night provided a delicious means to recover from our trip. Andy, the Manager, welcomed us at breakfast, which was lovely, and provided us with a number of delicious options. We had a great dinner to celebrate my wife's 70th birthday with family, who lived nearby. The room, though a bit small, was very comfortable, clean, and made our stay a great experience. I can't say enough nice things about this property and its staff.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spot on
Really nice hotel, fantastic food and beer, breakfast was great too
Stayed 1 night in Oct 2022

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite and helpful staff.
Stayed 1 night in Dec 2022

10/10 Excellent

Sharon

Stayed 1 night in Nov 2022

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular sea view from bedroom and beautifully curated interior.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely hotel and lovely breakfast. The car park is only small and we only got a space by chance. There’s another car park next door but it’s pay and display.
Stayed 1 night in Oct 2022
Response from Andy on 8 Nov 2022
Thanks for your comments. Unfortunately, we dont have a bigger car park but next time if you have to pay in the council one, we will refund you the cost RegardsAndy

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
I stayed here for 4 nights recently, the staff were all friendly, polite, helpful and kind. My room was huge, cleaned to a great standard and the bed was super comfy. I ate dinner in the bar on a couple of evenings, as a lone female guest I felt really comfortable sat in the bar. The food was hot, well cooked and delicious. Breakfast was great, a fab choice and again all served piping hot. I will be travelling to the area regularly in the future and The Jug and Bottle will be my first choice of places to stay.
Stayed 4 nights in Oct 2022
Response from Andy on 24 Oct 2022
So glad you enjoyed your stay with us and we look forward to welcoming you back in the future RegardsAndy & the Jug & Bottle team

10/10 Excellent

Barry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, and explore the Wirral area.
This was my second visit, having been introduced to it by a friend, who lives nearby, last year. It's perfect for when I return to my old stomping ground to meet old friends, and the staff are great, the rooms are lovely, and the food is very good. Add to that an extensive array of beer, wines and spirits, in a very pleasant environment, and it ticks all the boxes. Can't say anymore than that, will definitely be back!
Stayed 2 nights in Oct 2022
Response from Andy on 24 Oct 2022
So glad you enjoyed your stay with us and hopefully well see you again soon RegardsAndy & the Jug & Bottle team

10/10 Excellent

Anne

Stayed 1 night in Oct 2022

8/10 Good

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to stay, very quiet overnight but a really nice buzz about the place during the day, seems to be a very popular place, helpful polite staff. Bed was comfortable. Good choice of food and breakfast was excellent.
Stayed 1 night in Aug 2022

10/10 Excellent

Samantha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely stay
Easy and friendly check in. Room was spotlessly clean and very comfortable. Tea and coffee facilities provided. Dinner was delicious. The staff are so friendly and are an absolute credit to The Jug and Bottle. Stayed on the hottest night of the year so far. Window in the room opened wide and a fan was provided. Can't fault this location and will be back in a month or so for another couple of nights.
Stayed 1 night in Jul 2022

10/10 Excellent

PW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a lovely place to stay - great location, very comfortable room and a pleasant pub.
Stayed 2 nights in Jun 2022

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Beverley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at this beautiful pub. Great value for money. Lovely staff and the room was very clean.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place for a stay on the Wirral. Good food, comfy room, friendly welcoming staff. Would definitely recommend.
Stayed 2 nights in May 2022

10/10 Excellent

Thomas

Liked: Staff & service, amenities, property conditions & facilities
Lovely food and great value for money
Stayed 2 nights in May 2022

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for visiting Family. Lovely and clean throughout. Breakfast was perfect and Staff were very professional and accommodating. Definitely stay again and will recommend to Family and Friends. Mrs Hayes
Stayed 1 night in May 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and friendlu staff
Stayed 1 night in Apr 2022

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Amazing!!
When working the area again. I will definitely be hoping to stay again. The staff were really friendly, the food was fantastic, and they definitely keep a good cellar.
Stayed 1 night in Apr 2022

10/10 Excellent

Edel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a wonderful stay at The Jug and Bottle. Beautiful, clean rooms and ensuite bathrooms, super friendly staff where nothing was too much trouble. The breakfasts were second to none and the pub had a great selection of cask ales to keep me happy! We also enjoyed a delicious, good value lunch on our first day Would return in a heartbeat.
Stayed 4 nights in Mar 2022