I&M Canal Visitor Center

I understand it was a crowded week during peak summer bookings, but I found Hotel Felix to be below average on the cleanliness scale and was dissatisfied by the general hospitality of the front desk. I arrived at 1pm for my 3pm check in which was no problem for me to drop my bag and kill two hours in the city. I just wish the check in staff at least wrote down my name so that my room would have been ready around 3 when I came back. Instead I had to sit for nearly an hour in the lobby where the AC was either out or barely working during a severe heatwave while my room was still being prepared. Once I arrived to my room after waiting for it to be cleaned, I spotted a pair of used underwear in the room. I had no time to call and have them reclean on the spot since I had plans in the evening, but I notified the front desk on my way out and they stated that the cleaning crew was on their way out for the day. It was disappointing that they didn’t offer another room or waive the “urban fee”. I asked they at least send fresh sheets and towels up, which they did deliver, but the whole encounter gave me a bad taste in my mouth for the rest of the stay. I also requested that they clean my room each night, but they only cleaned once. The room itself was fine and location was perfect for what I needed but I would not stay here again.

Front desk staff was super helpful and enthusiastic. Smooth check-in, and checkout.

This was our first Omni hotel stay and I kept thinking the entire time that I would now be Omni loyal moving forward. The staff really made it. We willingly ate dinner at our hotel each night because of how wonderful the staff was. Our room was a bit delayed at check in and they went above and beyond to apologize for the inconvenience. Everything was just truly amazing. Even the little details such as sparkling water in the gym.