All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Sadly, I didn’t stay for long enough to take for use of all the facilities.
It was in a lovely position and the staff couldn’t have been friendly.
The room was clean and more than comfortable.
Thank you
Thank you for staying and taking the time to leave us your valuable feedback
10/10 Excellent
Dave
8 Apr 2024
Liked: Cleanliness, staff & service
Dave
Stayed 2 nights in Apr 2024
Response from Soren on 9 Apr 2024
Dear DaveThank you very much for taking the time to leave us your fantastic feedback.It was a pleasure to have you as our guest, and we hope that you come back to stay at BW Chiswick next time you are in London.
Front desk staff was excellent and very helpful. Hotel is within easy walking distance of underground stations.
Shawn
Stayed 1 night in Apr 2024
Response from Soren on 8 Apr 2024
Dear Mr Miller Thank you very much for taking the time to leave us your valuable feedback. It was a pleasure to have you stay with us, and we hope that you come to stay with us again.
6/10 Okay
Clive
Travelled with family
26 Mar 2024
Bedrooms were rather tired in their appearance (although bathroom shower was good). Probably the hotel is in the process of updating but downstairs rooms were noisy at the front of the building.
Clive
Stayed 2 nights in Mar 2024
Response from Soren on 26 Mar 2024
Thank you very much for taking the time to leave us your valuable feedback. We are in the process of upgrading our rooms. We have just finished our studio flats and are now moving to the main section.
Lovely staff, quiet location and great breakfast. Only reason for 4/5 was the pillow was average quality so bear in mind if that stuff really matters to you
Philip
Stayed 1 night in Mar 2024
Response from Soren on 11 Mar 2024
Dear Philip Thank you so much for taking the time to leave us your feedback.It was a pleasure to have you as our guest. Please accept our apology for the pillow problem. We will look into it. Kind regardsSoren
Great location in Chiswick. Easy to find from A4 and within walking distance of centre. Really helpful staff (arrived late at night, was offered an umbrella when unloading in the rain, car park space reserved). Comfortable family room. Efficient breakfast. Accommodating about leaving the car for a few extra hours. For the price I would highly recommend. Of course some noise from road but that comes with the convenient location. Would certainly go back if visiting area again.
Mel
Stayed 1 night in Feb 2024
Response from Soren on 19 Feb 2024
Dear MelThank you very much for the great feedback. It was a pleasure to have you all as our guests and we hope that you come back soon.Kind regardsSorenDeputy Manager
Perfect little gem tucked into Chiswick. Perfect walking area with multiple access points for various transportation types. Staff is wonderful and friendly.
The room was rather small - bathroom especially, but that's a normal thing in Europe I've learned. I loved the whole experience in London's Chiwick area. The hotel staff was friendly and helpful and the breakfast was good!
This is a real value, in the midst of the beautiful, convenient, safe Chiswick area of London. The staff is super friendly, helpful and upgraded our room upon request, as we are repeat, happy customers! Will stay here again!!
The room was good, comfy bed, service of rooms was good, convenient location, walkable to shops and dining places.
The Wi-Fi was a bit hit and miss, having to sign in every day, should last the whole time from first signing in.
Anne
Stayed 7 nights in Oct 2023
Response from Soren on 12 Nov 2023
Many thanks for taking the time to lave us your lovely feedback.
10/10 Excellent
CAROL, Bradenton
27 Oct 2023
CAROL
Stayed 5 nights in Oct 2023
Response from Soren on 20 Nov 2023
Many thanks for taking the time to leave us your valuable feedback.
Everything was good apart from the Aircon in our room, very - noisy and not particularly efficient.
Graham
Stayed 1 night in Sep 2023
Response from Soren on 10 Sept 2023
Thank you for taking the time to leave us your feedback. I'm very sorry about the A/C unit. We will investigate the noise problem.Kind regardsReception
10/10 Excellent
Richard
19 Aug 2023
Richard
Stayed 1 night in Aug 2023
Response from Soren on 10 Sept 2023
Thank you very much for taking the time to leave us your valuable feedback.
The room was clean, and funtional. The staff very friendly, check in was easy. The location on the Chiswick high road offered many dining and transportation options
Charles
Stayed 7 nights in Jul 2023
Response from Soren on 23 Jul 2023
Thank you very much for taking the time to leave us your valuable feedback.
Lovely staff, great breakfast and good facilities..near to bus stops and a short walk into the bustling high street and tube stations. Would stay again
Cons:
- Dirty room
- Stained and torn carpet
- Lazy cleaning staff that does the minimum
- Cleaning staff left my window open and I had insects in my room when I returned.
- Breakfast is the same every morning
- If you are in room 109, the staff constantly keeps the hall door open and blocking your room access
Pros:
- Friendly front desk staff
- Quiet
- Located near restaurants and public transportation
- Good breakfast
Joshua
Stayed 7 nights in Jun 2023
Response from Management on 9 Jul 2023
Thank you for taking the time to leave us your review.
Great value for the price! Comfortable room, excellent location, walking distance to the Thames and to the Tube. I needed a place with parking which was perfect (just a very narrow driveway) and only 20 minutes from Heathrow. Would stay here again.
Laila
Stayed 2 nights in Jun 2023
Response from Soren on 6 Jul 2023
Thank you for taking the time to leave us your valuable feedback.
Excellent choice for a 9 day stay in London. I had. very compact but quiet room. My package included a full buffet breakfast was a nice treat. Convenient to tube stations (approx. 20 minutes to Central London. Many decent local restaurants are just outside the hotel. Nice residential neighborhood. Other than an a/c leak issue in my room, it was a good stay.
David
Stayed 9 nights in Jun 2023
Response from Soren on 6 Jul 2023
Dear Mr DavisThank you for taking the time to leave us your valuable feedback. I'm very sorry about the A/C dripping.
10/10 Excellent
Patricia
13 Jun 2023
Patricia
Stayed 1 night in Jun 2023
Response from Soren on 6 Jul 2023
Thank you very much for taking the time to leave us your lovely feedback.
10/10 Excellent
Norman
7 Jun 2023
Norman
Stayed 1 night in Jun 2023
Response from Soren on 6 Jul 2023
Thank you very much for taking the time to leave us your lovely feedback.
So expensive. No bar, no restaurant, no room service yet huge bill for b&b. Pressure breakfast in with reception and matron watches you at all times.
Fraser
Stayed 3 nights in May 2023
Response from Soren on 6 Jun 2023
Dear Mr HardyThank you for taking the time to leave us your feedback. We are sorry that you didn't enjoy your stay. We are accommodation and breakfast only as per our website's information. We will let the breakfast team know of your comments, and sincerely apologise if they were overbearing. It's a buffet breakfast and welcome to as much as you like.Kind regards SorenDeputy Manager
It was a lovrly hotel very clean and the staff was very welcoming which is what you want on entering a hotel the bed couldve been softer maybe a topper on it but overall a good stay.
Waylan
Stayed 1 night in Apr 2023
Response from Soren on 7 May 2023
Dear Waylan Thank you very much for taking the time to leave us your valuable feedback.Kind regardsBW Chiswick
Hi Anthony, thank you for giving us 10 out of 10.We trust you enjoyed our hospitality and looking forward to welcoming you again in the near future.
10/10 Excellent
DR
Travelled with family
15 Mar 2023
Liked: Cleanliness, staff & service, room comfort
Recommended
Welcoming, clean and comfortable hotel with parking in a great location for London. There were one or two minor things - stained carpets, a high window that wouldn’t close properly (on a very cold night), and no view - but compensated by good beds, excellent heating and air-con, and shiny bathrooms. Plus, great price too.
DR
Stayed 1 night in Mar 2023
Response from Soren on 19 Mar 2023
Dear DRThank you for writing .We are very sorry about the window problem, it has been fixed now. We are in the process of changing our carpets to wood laminate. Kind regards
Nice hotel, very clean and modern.
Staff were very friendly and helpful.
The only negative point is the in-house taxi service, the taxi smelt of musty body odor which lingered when we arrived at our destination. Not pleasant.
Rachel
Response from Soren on 14 Jan 2023
Thank you for taking the time to leave us your feedback. We will pass the information on the the local taxi company in regards to their cars / drivers hygiene. Kind regardsReception
I love the staff. They were very nice and professional. They made sure my room stayed clean. The location was perfect—there was access to public transportation and central London was only about 20 minutes away. Overall, I had an excellent experience and will be staying at this hotel again when I return to London.
Natalia
Response from Soren on 10 Jan 2023
Wow !!Thank you Ms Natalia for the lovely feedback.It was a pleasure to have you as our guests and we hope you come and stay again soon.Kind regardsBW Chiswick