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Reviews of The Park City Grand Plaza Kensington

4 out of 5
The Park City Grand Plaza Kensington
18-30 Lexham Gardens, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 528 out of 1005 reviews" "
Rating 8 - Good. 302 out of 1005 reviews" "
Rating 6 - Okay. 104 out of 1005 reviews" "
Rating 4 - Poor. 36 out of 1005 reviews" "
Rating 2 - Terrible. 35 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect area. Clean, Quiet, and wonderful, knowledge staff. 5 stars
Stayed 3 nights in May 2024
Response from Park City on 24 May 2024
Dear Karen, thank you for taking the time to review the hotel. We are pleased to hear that the staff were able to assist you and that you found the hotel to be in a great area. Kind regards. Reservations manager

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very pleasant staff, room was big and airy.plenty of toiletries and towels and a big wardrobe and a safe. The area is quite and felt very safe with restaurants in walking distance Sainsbury’s supermarket just on main road ( very convenient)
Stayed 3 nights in May 2024
Response from Park City on 24 May 2024
Dear Paul, thank you for giving the hotel such a great review. I was pleased to hear that you enjoyed your stay with us. Kind regards. Reservations manager

10/10 Excellent

Samiul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big enough for three of us. The staff is courteous. The beds are comfortable. Room is clean. They cleaned every day. Free water and cookies every day. The restaurant food was good
Stayed 4 nights in May 2024
Response from Park City on 24 May 2024
Dear Samiul, we are really pleased to hear that you enjoyed your stay at the hotel. Thank you for taking the time to review your stay. Kind regards. Tina

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night in the Family Suite. It was massive! Suspect the room was recently renovated as our friends room wasn’t as updated as ours.
Stayed 1 night in May 2024
Response from Park City on 24 May 2024
Dear Jennifer, thank you for giving the hotel such a wonderful review. We are pleased to hear that you enjoyed your stay with us and hope to have the chance to welcome you and your Family again in the future. Kind regards. Tina

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, Room and desk staff.
Stayed 2 nights in May 2024
Response from Park City on 16 May 2024
Dear Andrea, thank you for giving the hotel such a wonderful review. We are really pleased that you enjoyed your stay with us. Kind regards. Reservations manager

8/10 Good

Leonid

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I did not like that there was hot water instead of cold. I had to wait for many minutes before it becomes cold.
Stayed 7 nights in May 2024
Response from Park City on 14 May 2024
Dear Leonid, thank you for taking the time to review the hotel. I was pleased to hear that you enjoyed your stay in the hotel. I am sorry to hear that you had issues with the cold water. We will investigate this and find ways to improve this. Kind regards. Reservations manager

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean.
Stayed 2 nights in May 2024
Response from Park City on 7 May 2024
Dear Kevin, thank you for giving the hotel such a great review. We hope to have the chance to welcome you again in the future. Reservations manager

10/10 Excellent

Pedro, Katy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has been nicely updated, considering it’s an old building. The room was comfortable considering London sizes. Cedric at the front desk was specially friendly and helpful. We went out of his way to make our stay comfortable. It’s less than 10 min walk to the underground station with service to two main lines, which is great to get to the main points of interest in the city.
Stayed 5 nights in Apr 2024
Response from Park City on 7 May 2024
Dear Pedro, thank you for giving the hotel such a wonderful review. I was pleased to hear that you enjoyed your stay with us and hope to have the chance to welcome you again. Kind regards. Reservations manager

4/10 Poor

Seth

Travelled with family
Liked: Cleanliness
For a four star hotel, the staff was at best 3 star. The room itself was 4 star quality though they did have AC issues which you can't fault anyone for a fluke. The lock system was changed on our room. Again understandable, maintenance and upgrades happen, however, the hotel staff should have been prepared to give customers their new keys. It took me 1/2 got to get my key and I was the only one in line. The good to my point about the staff being sub-par.
Stayed 3 nights in Apr 2024
Response from Park City on 26 Apr 2024
Dear Seth, thank you for taking the time to review the hotel. I am sorry to hear that you found the Front desk staff below par. Unfortunately, on the first evening of the new locks being installed, we faced some issues with the new software. It is because of this that you had to wait some time for a new key. I apologise for the all the inconvenience caused and am happy to report that this has now been resolved. Kind regards. Tina

2/10 Terrible

Israel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms are dirty is not a 4 stars hotel
Stayed 3 nights in Apr 2024
Response from Park City on 24 Apr 2024
Dear Israel, thank you for taking the time to review the hotel. We are suprised to hear that you did not like your stay with us especially as you mentioned nothing to us whilst staying with us. We receive many very good reviews regarding the hotel, including the cleanliness but sometimes we do get things wrong. It is just a shame that you gave us no opportunity to resolve an issues you had. Kind regards. Tina

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Park City on 26 Apr 2024
Dear Christopher, thank you for giving the hotel such a wonderful review. We are pleased to hear that you enjoyed your stay with us. Kind regards. Tina

10/10 Excellent

Aurora

Liked: Cleanliness
Nice location
Stayed 3 nights in Apr 2024
Response from Park City on 16 May 2024
Dear Aurora, thank you for taking the time to review the hotel. We are pleased that you enjoyed your stay with us and hope to have the opportunity to welcome you again in the future. Kind regards. Tina

8/10 Good

HUI TIN

Travelled with family
Liked: Staff & service
The facilities and the hotel itself looked very old, the sink and bathtub were all rusty, the same goes for the furniture too. The only plus point was the staff. Will I return? Highly unlikely as the hotel is accessible by anyone without a key card, so security is a concern for me.
Stayed 2 nights in Apr 2024
Response from Park City on 23 Apr 2024
Dear Hui Tin, thank you for taking the time to tell us about your recent at the hotel. I was sorry to hear that your stay was not as enjoyable as it should have been. We are constantly upgrading our facilties to ensure that they look their best. I was sorry that this is not what you found. Our hotel is open not only to residents but also clients that just wish to visit the restaurant. It would therefore be inpracticle to close the front doors and only let clients in who can show a key card. This is not common practice in hotels. Kind regards. Tina

10/10 Excellent

ERIC

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very kind and helpful! Great location near transportation, coffee shops, market and restaurants! We really enjoyed our stay!
Stayed 3 nights in Apr 2024
Response from Park City on 10 Apr 2024
Dear Eric, I was really pleased to hear that your enjoyed your stay with us. Hopefully we will have the chance to welcome you to the hotel again in the future. Kind regards. Reservations manager

10/10 Excellent

Malle

Travelled with partner
Liked: Cleanliness, staff & service
Clean, neighborhood feel with grocery nearby. Room a bit dated but well maintained and clean.
Stayed 2 nights in Mar 2024
Response from Park City on 2 Apr 2024
Dear Malle, thank you for giving the hotel such a wonderful review. I was pleased to hear that you enjoyed your stay with us and hope to have the opportunity to welcome you again in the future. Kind regards.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Park City on 26 Mar 2024
Dear Kelly, thank you for reviewing your recent stay with us. I was pleased to hear that you enjoyed your stay and we hope to have the opportunity to welcome you again in the future. Kind regards. Reservations manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
After a few snafus during check in, everything else was excellent. Cedric was going above and beyond to help situate the issues and make them right. Everyone at reception desk provided the best service and answered any questions relating to food recommendations, directions etc. The hotel is very close to both the Earl's Court and Gloucester tube stations. The rooms were clean, comfortable and quiet. I can also mention as a woman traveling solo, i felt the area was safe. Even at night when i would walk to local gorcery store Sainsburys. I would recommend this hotel and stay there again
Stayed 6 nights in Mar 2024
Response from Park City on 26 Mar 2024
Dear Deborah, thank you for taking the time to review the hotel. It was great to hear that Cedric resolved your initial concerns and that you had an enjoyable stay with us. Kind regards. Reservations manager

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very central. The rooms were clean and the beds comfortable. I would definitely stay there again.
Stayed 4 nights in Feb 2024
Response from Park City on 20 Mar 2024
Dear John, thank you for giving the hotel such a wonderful review. We hope to have the opportunity to welcome you again to the hotel. Kind regards. Reservations manager

10/10 Excellent

Jeff, Clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased.
Stayed 6 nights in Mar 2024
Response from Park City on 14 Mar 2024
Dear Jeff, I was pleased to learn that you enjoyed your stay with us. We hope to have the chance to welcome you again to the hotel. Kind regards. Reservations manager

2/10 Terrible

Sarah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I’ve ever stayed in, that it says 4 star is an absolute scam. I wish I had read reviews prior to booking this hotel and if you are reading this now turn around while you can. The whole time we were there the wifi didn’t work in the rooms and the TV didn’t work. Our outlets weren’t working in the room at first and when it was fixed the man who reset the circuit tried to blame me by saying I must have plugged in my own hair dryer(?) when I didn’t even have one. The room and bathroom smelled awful, the shower did not drain properly and would range from scalding hot to freezing with no warning. This hotel is in desperate need of repair and it’s honestly embarrassing that they are continuing to stay open. The lobby stinks like shisha and the smell drifts upstairs as well. In addition, the old facade is poorly insulated so everything is terribly loud, we barely slept, including having to listen to a member of the cleaning staff talk loudly on the phone for 20 minutes at 8 am. I’m not one to write reviews like this but I feel that it was absolutely necessary. I’ve stayed in hostels and dorm rooms nicer than here. You couldn’t pay me to go back.
Stayed 3 nights in Feb 2024
Response from Park City on 29 Feb 2024
Dear Sarah, I was very sorry to hear about the issues you claim you had whilst staying at the hotel. I have to be honest, most of the clients that stay with us are happy. The problem is that we have no record of you contacting our reception with any of the issues that you mentioned and we were therefore unable to all we can to resolve any problems. That is a real shame as we pride our selves in providing the best service and card that we can. Kind regards. Reservations manager

8/10 Good

Elenore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was centrally located, close to shops and restaurants within a good walking distance. It was a nice and quiet neighborhood. The only thing that I did not like was there was no lotion or washcloth in the room. I did get a couple of lotions when I asked the Front Desk for it. I can understand though that you don't have lotions in the room as not everyone uses it.
Stayed 2 nights in Feb 2024
Response from Park City on 29 Feb 2024
Dear Elenore, thank you for taking the time to review your recent stay at the hotel. We do indeed not provide washcloths but lotions are available. We hope to have the opportunity to welcome you again in the future. Kind regards. Reservations manager

8/10 Good

iain

Stayed 4 nights in Feb 2024
Response from Park City on 27 Feb 2024
Hi Iain, thank you for taking the time to review the hotel. I was glad to hear that you enjoyed your stay. We hope to welcome you again in the future. Kind regards. Reservations manager

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean and comfortable room with good amenities. Good location. Poor breakfast service with bad organisation, running out of food. Hot food and hot drinks were cold. Frequently needed to ring for service to ask for better provision. This 4* hotel deserves better restaurant service.
Stayed 3 nights in Feb 2024
Response from Park City on 27 Feb 2024
Hi Christine, thank you for taking the time to review the hotel. I was pleased to hear that your room was comfortable. I was sorry to hear that the restaurant was not up to standard. Rest assured that we will taking this up with them for immediate action. Kind regards. Reservations manager

10/10 Excellent

Sarah

Stayed 3 nights in Feb 2024
Response from Park City on 27 Feb 2024
Hi Sarh, thank you for taking the time to review the hotel. I was glad to hear that you enjoyed your stay. We hope to welcome you again in the future. Kind regards. Reservations manage

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Park City on 20 Feb 2024
Dear Malcolm, thank you for taking the time to review the hotel. I was pleased to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you again in the future. Kind regards. Reservations manager

10/10 Excellent

Toby

Stayed 2 nights in Feb 2024
Response from Park City on 20 Feb 2024
Dear Toby, thank you for giving the hotel such a wonderful review. We were pleased to hear that you enjoyed your stay with us. Kind regards. Tina

4/10 Poor

Lucy

Too much noise
It was for my husbands big birthday It was clean comfortable but we were woken up on the first night by a lot of noise like a party from the (we found out the next morning) a shisha lounge, which was below us. Not much sleep at all that night. I complained and was promised that this would not happen again, unfortunately the next night it did and we decided to leave at midnight. I believe that we were not offered. Another room as there wasn’t one . We were only offered a 50%refund which I feel is unacceptable they however will not budge on this. I will never book another here again.
Stayed 2 nights in Feb 2024
Response from Park City on 20 Feb 2024
Dear Lucy, I was extremly sorry to read your review of the hotel. We clearly failed on this occassion to provide you with the level of comfort that you rightly should be able to expect. Kind regards. Reservations manager

10/10 Excellent

Carolyn

Stayed 1 night in Feb 2024
Response from Park City on 26 Mar 2024
Dear Carolyn, thank you for giving us such a wonderful review. I was pleased to hear that you enjoyed your stay with us and hope to be able to welcome you again to the hotel. Kind regards. Reservations manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the staff helpful and courteous. The room room was clean and presentable during my stay. Access too and from the airport was very convenient.
Stayed 3 nights in Jan 2024
Response from Park City on 5 Feb 2024
Dear Peter, thank you for taking the time to review the hotel. We are really pleased to hear that you enjoyed your stay with us. Kind regards. Tina

10/10 Excellent

Julieanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was excellent value for money with attentive staff at reception.
Stayed 1 night in Jan 2024
Response from Park City on 5 Feb 2024
Dear Julieanne, thank you for your wonderful review of the hotel. We hope to have the opportunity to welcome you again in the future. Kind regards. Reservations Manager

10/10 Excellent

Khamis

Stayed 7 nights in Jan 2024
Response from Park City on 5 Feb 2024
Dear Khamis, thank you for giving the hotel such a wonderful review. We hope to be able to welcome you again in the future. Kind regards. Tina

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful stay
Stayed 3 nights in Jan 2024
Response from Park City on 5 Feb 2024
Dear Jenna, thank you giving the hotel such a wonderful review. We are pleased to hear that you enjoyed your stay with us. Kind regards. Tina

6/10 Okay

Sue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room, huge, comfortable bed, furnishings a bit worn, torn carpet, cracked bathroom tiles. Smart but impersonal entrance. What's the point of online check-in if you still have to go through the whole process again? No bar, no restaurant. Cleaning staff tried to enter my room before I'd checked out.
Stayed 1 night in Jan 2024
Response from Park City on 5 Feb 2024
Dear Sue, thank you for taking the time to review regarding your recent stay at the hotel. We are currently in the process of sprucing the rooms up where needed. I understand your frustration about having the show your credit card and personal ID on arrival. Unfortunately, we do have to verify your details. We do have a restaurant in the hotel.I am sorry that the Housekeeping staff entered your room before check out. This should not happen and will be taken up with the Housekeeping department. Kind regards. Reservations manager

10/10 Excellent

B.R.

Stayed 1 night in Jan 2024
Response from Park City on 5 Feb 2024
Dear B.R, thank you for giving the hotel such a wonderful review. We hope to be able to welcome you again in the future. Kind regards. Tina

8/10 Good

Kevon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Park City on 5 Feb 2024
Dear Kevon, thank you for taking the time to review the hotel. We hope to have the opportunity to welcome you again in the future. Kind regards. Reservations manager

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from a 3 night stay this weekend and would gladly stay here again Yes it is a little dated however the rooms were spotless and very comfortable with all the amenities we needed. Super close to the tube. Was easy to navigate all round London from this base Staff were polite and efficient. Not issues Thank you.
Response from Park City on 5 Feb 2024
Dear Laura, thank you for giving us such a wonderful review. I am gald to hear tha t you enjoyed your stay. We are currently in the process of sprucing up our rooms. Kind regards. Reservations manager

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming
Stayed 1 night in Jan 2024
Response from Park City on 1 Feb 2024
Dear Susan, thank you for taking the time to review the hotel. We are pleased to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you again in the future. Kind regards. Reservations manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd stay at this hotel. All have been excellent
Stayed 5 nights in Jan 2024
Response from Park City on 1 Feb 2024
Dear William, thank you for giving the hotel such a wonderful review. It is great to hear that this was your third stay with us. We hope to have the chance to welcome you again in the future. Kind regards. Tina

10/10 Excellent

TOBY

Stayed 1 night in Jan 2024
Response from Park City on 19 Jan 2024
Dear Toby, thank you for giving the hotel such a wonderful review. We hope to have the chance to welcome you again at some stage in the future. Reservations manager

8/10 Good

Mrs Diane

Stayed 1 night in Jan 2024
Response from Park City on 19 Jan 2024
Dear Mrs Diane, thank you for giving the hotel a good review. I was pleased to hear that enjoyed your stay with is. Reservations manager

8/10 Good

Tim

Stayed 1 night in Jan 2024
Response from Park City on 19 Jan 2024
Dear Tim, thank you for taking the time to review the hotel. I am glad that you enjoyed your stay with us. Hopefully, we will have the opportunity to welcome you again in the future. Reservations manager

10/10 Excellent

WaiLun

Stayed 2 nights in Jan 2024
Response from Park City on 19 Jan 2024
Dear WaiLun, thank you for giving the hotel such a wonderful review. I was glad to hear that you enjoyed your stay with us. Reservations manager

8/10 Good

Theresa

Liked: Amenities
Great location in Earl’s Court right near the underground. We got to know them area very well and loved the location.
Stayed 12 nights in Jan 2024
Response from Park City on 19 Jan 2024
Dear Theresa, we were pleased to hear that you enjoyed your stay with us in a location that you like. We hope to have the chance to welcome you again to the hotel in the future. Reservations manager

10/10 Excellent

Desmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in an area with variety of restaurants. Easy access to major supermarkets. 10 mins walk to a tube/train station. Easy walking area. Great location for city activity. Highly recommended. Clean rooms and very friendly staff.
Stayed 4 nights in Jan 2024
Response from Park City on 19 Jan 2024
Dear Desmond, thank you for taking the time to give the hotel such a wonderful review. We were pleased to hear that you enjoyed your stay with us. Reservations manager

6/10 Okay

Deborah

Stayed 3 nights in Jan 2024
Response from Park City on 5 Feb 2024
Dear Deborah, thank you for taking the time to review the hotel. It seems that your stay was not as enjoyable as it should have been. For this I am sorry. However, you did not leave any comments as that what we could have improved upon so it only leaves me to say sorry for any shortcomings we had. Kind regards. Reservations manager

10/10 Excellent

FATEN

Stayed 2 nights in Jan 2024
Response from Park City on 11 Jan 2024
Dear Faten, thank you for giving us such a wonderful review. I was glad to hear that you enjoyed your stay with us and hope to have the opportunity to welcome you again in the future. Kind regards. Reservations manager

8/10 Good

Andrew

Stayed 1 night in Jan 2024
Response from Park City on 12 Jan 2024
Dear Andrew, thank you for taking the time to review the hotel. I was pleased to find that you enjoyed your stay with us. Kind regards. Reservations manager

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Park City on 12 Jan 2024
Dear Bruce, we appreciate your time to review your recent stay at the hotel. We are pleased to find that you had a great stay with us.We hope to be able to welcome you again in the future. Kind regards. Reservations manager

8/10 Good

Caroline

Stayed 2 nights in Jan 2024
Response from Park City on 12 Jan 2024
Dear Caroline, thank you for taking the time to review the hotel. Hopefully, we will have the opportunity to welcome you again the hotel in the future. Kind regards. Reservations manager

6/10 Okay

Oliver

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Dec 2023
Response from Park City on 5 Jan 2024
Dear Mr Oliver, thank you for taking the time to review the hotel. I was sorry to see that you did not fully enjoy your stay with us. Unfortunately, you did not leave any comments. This leaves me to only apologise that we did not meet your expectations fully.