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Reviews of The Royal Horseguards, London

4 out of 5
The Royal Horseguards, London
2 Whitehall Court, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 627 out of 1015 reviews" "
Rating 8 - Good. 221 out of 1015 reviews" "
Rating 6 - Okay. 106 out of 1015 reviews" "
Rating 4 - Poor. 33 out of 1015 reviews" "
Rating 2 - Terrible. 28 out of 1015 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience. Staff was attentive and kind. Close to everything. Highly recommend!
Stayed 3 nights in May 2024

6/10 Okay

Amit, Porter Ranch

Travelled with family
Liked: Cleanliness, staff & service
Nice location, historical building, friendly staff.
Stayed 4 nights in Mar 2024
Response from Venisia - Guest Services Executive on 4 May 2024
Dear Amit, Thank you for your review. We are pleased to read you have enjoyed our unique and historic location. We look forward to welcoming you back for another trip to our wonderful city. Venisia - Guest Services Executive

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rotal Horseguards Hotel i very nice. Easy walk to Big Ben, Westminster Abby, the London Eye, lots of pubs and souvenir shops. Very close to Trafalgar Square and museum. I have stayed here before and will again. The staff is wonderful.
Stayed 1 night in May 2024
Response from Guest Services Executive on 3 May 2024
Dear Karen, Thank you for your warm feedback. We are thrilled to know that our entire staff was able to provide you with exceptional service during your stay. We look forward to welcoming you back again soon. Kind regards, John - Guest Services Executive

6/10 Okay

Valerie

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Reception staff were rude. It took an hour to check in, as rooms were not Twin rooms. Even though I had telephoned reception 2 weeks earlier to check names and re check our Twin rooms booking. After a major discussion with 3 reception staff eventually and thankfully the Manager got us sorted. But it was a very disappointing attitude from reception staff.
Stayed 1 night in Apr 2024
Response from Guest Services Executive on 3 May 2024
Dear Valerie, First and foremost, thank you for staying with us at The Royal Horseguards. It is extremely disappointing to hear of the service you have experienced and as a hotel that prides itself on excelling in the service we provide we do apologise for the numerous inconveniences on your trip. I have taken the liberty and escelated this matter to the department heads to investigate further in order to close the gaps in our service.We can only hope for an opportunity to welcome you and display the true high-quality service we are so proud of.Kind regards,John- Guest Services Executive

10/10 Excellent

Stacy Marie

Travelled with family
It was a great proximity to all the major sights!
Stayed 5 nights in Apr 2024
Response from Guest Services Executive on 3 May 2024
Dear Stacy Marie, Thank you for your 5-star review. We are pleased to read you have enjoyed our unique and historic location. We look forward to welcoming you back for another trip to our wonderful city. John - Guest Services Executive

10/10 Excellent

beth

Liked: Cleanliness, staff & service, property conditions & facilities
:Lovely
Stayed 2 nights in Apr 2024
Response from Guest Services Executive on 3 May 2024
Dear Beth, Thank you for your 5-star review. We look forward to welcoming you back for another trip to our wonderful city. Faroq - Guest Services Executive

10/10 Excellent

Kayleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff so helpful and friendly and rooms are clean and tidy
Stayed 2 nights in Apr 2024
Response from Guest Services Executive on 1 May 2024
Dear Kayleigh, Thank you for taking the time to write such kind words regarding your stay with us. It is a pleasure to know that all members of staff involved were able to provide a service that enhanced your stay and we can not wait to open our doors to welcome you again. Kind regards, John - Guest Service Executive

10/10 Excellent

Rao

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great Hotel.
Stayed 2 nights in Apr 2024
Response from Guest Services Executive on 30 Apr 2024
Dear Rao,Thank your for choosing to stay with us and leaving this 5 star review. We look forward to welcoming you back on your next adventure.Kind regards, John - Guest Services Executive

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff
Stayed 1 night in Apr 2024
Response from Faroq on 24 Apr 2024
Dear Russell,Thank your for choosing to stay with us and leaving this 5 star review. We look forward to welcoming you back on your next adventure.Kind regards, Faroq - Guest Services Executive

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, walkable distance to Embankment train station, The Eye, Big Ben. Comfortable room, loves the towel warmers in bathroom. Comfortable bed. Great buffet breakfast and so much more. Did t see the gym but should have!
Stayed 3 nights in Apr 2024
Response from Guest Services Executive on 24 Apr 2024
Dear Barbara, Thank you for the warm feedback. It is a pleasure to read that we managed to make your trip that extra bit special and that you enjoyed our one-of-a-kind location. We hope to welcome you back for another special stay soon. Kind regards, John- Guest Services Executive

10/10 Excellent

shuk yi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 21 Apr 2024
Dear Shuk yi,Thank your for choosing to stay with us and leaving this 5 star review. We look forward to welcoming you back on your next adventure.Kind regards, Szymon - Guest Services Executive

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Staff all very pleasant and accomodating
Stayed 2 nights in Apr 2024
Response from Guest Services on 20 Apr 2024
Dear Erica, Thank you for choosing to stay with us and leaving this warm feedback. It is great to know that the pride the staff takes in their work shines through them. We look forward to welcoming you on your next adventure in our amazing city.Kind regards, Szymon - Guest Services Executive

10/10 Excellent

Carson

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay close to all main attractions! The garden/park connected to the property is beautiful to enjoy as well. Very friendly and helpful staff. Highly recommend.
Stayed 1 night in Apr 2024
Response from Feedback on 20 Apr 2024
Dear Carson, Thank you so much for your feedback regarding your recent stay with us. We always strive to deliver the best experience to our guests and I am delighted to hear that you had an enjoyable stay with us. I am delighted to hear that all team members involved were able to contribute to the smoothness of your stay with us. We look forward to welcoming you back on your next trip to our wonderful city. Kind Regards, Szymon - Guest Services Executive

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and welcoming staff Nice and clean hotel Bar staff were exceptionally good
Stayed 1 night in Apr 2024
Response from Faroq on 22 Apr 2024
Dear Alexander,Thank your for choosing to stay with us and leaving this 5 star review. We look forward to welcoming you back on your next adventure.Kind regards, Faroq - Guest Services Executive

8/10 Good

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location on the Thames was terrific, it is close to many of the things we wanted to visit, to assorted restaurants, shops, and the underground. The staff was polite, considerate and accommodating. The food was excellent, and we recommend the tea. Highly recommend.
Stayed 7 nights in Apr 2024
Response from Faroq on 15 Apr 2024
Dear Lauren, Thank you for choosing to stay with us and leaving this lovely review. We find that when you combine our amazing location with our incredible service it is an unbeatable combination. We hope to see you in our wonderful city again soon. Kind regards, Faroq - Guest Services Executive

10/10 Excellent

David Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around!
Stayed 3 nights in Apr 2024
Response from Guest Services on 15 Apr 2024
Dear David Michael, Thank you for choosing to stay with us and leaving this review. We hope to have the pleasure of welcoming you back soon. Kind Regards, John - Guest Services Executive

10/10 Excellent

Stephen

Stayed 3 nights in Apr 2024
Response from Venisia - Guest Services Executive on 4 May 2024
Dear Stephen, Thank you for your 5-star review. We look forward to welcoming you back for another trip to our wonderful city. Venisia - Guest Services Executive

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for us. Beautiful hotel. The only complaint was that we had 3 guests in the room and the property did not offer many options for a third guest. We had a very, very small, uncomfortable rolling bed for a third adult which was disappointing as we paid extra for a third person.
Stayed 3 nights in Apr 2024
Response from Guest Services on 14 Apr 2024
Dear Glenn, We are delighted to read that you had a memorable stay with us and enjoyed the ease of movement our unbeatable location gives us. I have passed on your comments regarding multiple guests to the relevant department heads. We hope to welcome you back soon. Kind regards, Szymon - Guest Services Executive

10/10 Excellent

Michael, Valley

Liked: Cleanliness, staff & service
The hotel is perfect in every respect. The rooms are comfortable, the grounds of the hotel are beautiful, and the staff was friendly, helpful, and knowledgable. The breakfast buffet was great as was the afternoon tea. The location of the hotel was also very convenient.
Stayed 8 nights in Apr 2024
Response from Feedback on 14 Apr 2024
Dear Michael, Thank you for staying with us and taking the time to leave this 5-star review. It is a pleasure to hear that you had a wonderful stay. We look forward to seeing you in our amazing city soon. Kind regards, Szymon - Guest Services Executive

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice hotel in convenient location across the river from the London Eye.
Stayed 3 nights in Mar 2024
Response from Guest Services on 12 Apr 2024
Dear Kristin, Thank you for choosing to stay with us and leaving this lovely review. We find that when you combine our amazing location with our incredible service it is an unbeatable combination. We hope to see you in our wonderful city again soon. Kind regards, John - Guest Services Executive

10/10 Excellent

Jennie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous property at the heart of it all, room was well appointed and very comfortable. A rollaway bed was already put in the room and I appreciated the fridge with a few goodies (although we booked with another room, and his fridge had wine beer and more goodies, still, the water and popcorn were appreciated) would highly recommend!
Stayed 1 night in Mar 2024
Response from Guest Services on 12 Apr 2024
Dear Jennie, Thank you for your warm review. We are glad you enjoyed your stay and that the service provided was pleasant. We look forward to welcoming you again soon. Kind regards, John- Guest Services Executive

10/10 Excellent

Erica

Stayed 1 night in Apr 2024
Response from Guest Services Executive on 1 May 2024
Dear Erica, Thank you for taking the time to leave a wonderful review. We look forward to seeing you again in our wonderful city. John - Guest Services Executive

6/10 Okay

Dan

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2024
Response from Guest Services on 11 Apr 2024
Dear Dan, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted that you enjoyed your stay. We will continue to do all we can to close all service gaps. We hope to welcome you again soon. Kind regards, John- Guest Services Executive

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Apr 2024
Response from Guest Services on 10 Apr 2024
Dear Charles, Thank you for taking the time to leave this glowing review. It is a pleasure to know you enjoyed our unique location. We are looking forward to welcoming you back on your next trip. Kind regards, John - Guest Services Executive

10/10 Excellent

Kelly

Stayed 1 night in Mar 2024
Response from Guest Services Executive on 30 Apr 2024
Dear Kelly,Thank your for choosing to stay with us and leaving this 5 star review. We look forward to welcoming you back on your next adventure.Kind regards, John- Guest Services Executive

10/10 Excellent

yesenia

Stayed 1 night in Apr 2024
Response from Guest Services on 11 Apr 2024
Dear Yesenia, Thank you for taking the time to leave this review. It is a pleasure to read that you enjoyed our hotel. We hope to see you in the city again soon. Kind regards, John- Guest Services Executive

10/10 Excellent

Laura, Springfield

Stayed 4 nights in Mar 2024
Response from Guest Services on 28 Apr 2024
Dear Laura,Thank you for staying with us and leaving this five star review. We hope to see you again in our wonderful city.Kind regards,Szymon - Guest Services Executive

10/10 Excellent

Omar

Stayed 3 nights in Apr 2024
Response from Guest Services on 28 Apr 2024
Dear Omar,Thank you for staying with us and leaving this perfect review. We cant wait to welcome you back on your next adventureKind regards, Szymon - Guest Services Executive

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful hotel, and friendly staff
Stayed 9 nights in Mar 2024
Response from Guest Services on 7 Apr 2024
Dear Deborah, Thank you for the glowing review. We look forward to welcoming you back for another amazing stay. Kind Regards, Szymon - Guest Services Executive

10/10 Excellent

Todd

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and superb staff. We travelled with a 1 yr old granddaughter and all could not have been more accommodating. We’d love to return!
Stayed 2 nights in Apr 2024
Response from Guest Services on 7 Apr 2024
Dear Todd, Thank you for your wonderful review. We are glad you enjoyed your stay and that the service provided was pleasant. We look forward to welcoming you again soon. Kind regards, Szymon - Guest Services Executive

10/10 Excellent

Mary Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building, spacious room with complimentary drinks provided, friendly staff and location was central with a tube station just around the corner. I would highly recommend!
Stayed 4 nights in Mar 2024
Response from Guest Services on 7 Apr 2024
Dear Mary Beth, Thank you so much for your feedback regarding your recent stay with us. We always strive to deliver the best experience to our guests and I am delighted to hear that you had an enjoyable stay with us. We look forward to welcoming you back on your next trip to our wonderful city. Kind regards, Szymon - Guest Services Executive

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, attentive staff
Stayed 3 nights in Mar 2024
Response from Guest Services on 5 Apr 2024
Dear Nancy, Thank you for the warm feedback. It is a pleasure to read that all members of staff were able to contribute to the smoothness of your stay. We hope to welcome you back for another amazing trip to our city. Kind regards, Szymon - Guest Services Executive

8/10 Good

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and stunning property. Could use some touch ups inside but overall, great value and comfortable stay.
Stayed 4 nights in Mar 2024
Response from Guest Services on 4 Apr 2024
Dear Nick, Thank you for taking the time to leave a wonderful review. We look forward to seeing you again in our wonderful city. Szymon - Guest Services Executive

10/10 Excellent

Taehyun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all staffs are very freindly, breakfast restaurant is fantastic. Hotel tries to accomodate best for the need of the client. it's very top notch hotel. want to revist in the next time !
Stayed 3 nights in Mar 2024
Response from Guest Services on 4 Apr 2024
Dear Taehyun, Thank you for staying with us and taking the time to leave this warm review. It is a pleasure to read that our staff showed you the excellent service we are known for. We look forward to welcoming you back to our amazing city. Kind regards, Szymon - Guest Services Executive

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great location, good restaurant
Stayed 6 nights in Mar 2024
Response from Guest Services on 3 Apr 2024
Dear Richard, Thank you for your kind words. We look forward to welcoming you back. Kind Regards, John - Guest Services Executive

10/10 Excellent

Pradeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location on a quiet street by Westminster / Trafalgar Square. Professional & Friendly staff.
Stayed 2 nights in Mar 2024
Response from Guest Services Executive on 1 Apr 2024
Dear Pradeep, Thank you for taking the time to leave a warm review for our staff. We look forward to seeing you again in our wonderful city.

8/10 Good

Kristen

Liked: Staff & service, property conditions & facilities
A beautiful hotel near transport and landmarks. The walls are paper thin. Otherwise I would recommend!!
Stayed 1 night in Mar 2024
Response from Guest Services on 31 Mar 2024
Dear Kristen, Thank you for staying with us and taking the time to leave this 5-star review. It is a pleasure to hear that you had a wonderful stay. We look forward to seeing you in our amazing city soon. Kind regards, Szymon - Guest Services Executive

10/10 Excellent

Patti

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at The Royal Horseguards and would definitely stay again. It is centrally located for all the places we wanted to visit and very close to an Underground station.
Stayed 6 nights in Mar 2024
Response from Guest Services on 30 Mar 2024
Dear Patti, Thank you for the warm review regarding your recent stay. I am delighted to hear that you enjoyed our one of a kind location. We look forward to welcoming you back soon. Szymon - Guest Services Executive

10/10 Excellent

Catharine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely comfortable room, very lovely helpful staff
Stayed 3 nights in Mar 2024
Response from Guest Services on 26 Mar 2024
Dear Catherine,Thank you so much for your feedback regarding your recent stay with us.We always strive to deliver the best experience to our guests and I am delighted to hear that you had an enjoyable stay with us. I am delighted to hear that all team members involved were able to contribute to the smoothness of your stay with us. We look forward to welcoming you back on your next trip to our wonderful city.Kind Regards,John - Guest Services Executive

8/10 Good

Ken, Plano

Stayed 6 nights in Mar 2024
Response from Faroq on 15 Apr 2024
Dear Ken, Thank you for taking the time to leave this review. It is a pleasure to read that you enjoyed our hotel. We hope to see you in the city again soon. Kind regards, Faroq - Guest Services Executive

10/10 Excellent

Sonja

Stayed 1 night in Mar 2024
Response from Guest Services on 12 Apr 2024
Dear Sonja, Thank you for your warm feedback. We are thrilled to know that our entire staff was able to provide you with exceptional service during your stay. We look forward to welcoming you back again soon. Kind regards, John - Guest Services Executive

10/10 Excellent

Kerri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, service was excellent, rooms were bright, spacious and clean. Location was was close to Trafalgar square, Piccadilly, Buckingham Palace, everything we wanted to see.
Stayed 1 night in Mar 2024
Response from Guest Services on 22 Mar 2024
Dear Kerri, Thank you for the wonderful review. It is a pleasure to read that you enjoyed our one-of-a-kind location and service. We hope to welcome you again soon. Kind regards, Szymon - Guest Services Executive

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, amenities
Great location with everything you need within a walkable distance. Staff very friendly and attentive always available to provide advice. Rooms are slightly dated and a little too much noise between rooms
Stayed 3 nights in Mar 2024
Response from Faroq on 18 Mar 2024
Dear Daniel, I would like to express my gratitude to you for taking the time to provide detailed feedback about your recent stay at our hotel. Your observations are much appreciated and have been forwarded to the relevant department heads for further investigation. We look forward to the chance to welcome you back soon. Faroq - Guest Services Executive

6/10 Okay

Jo

Travelled with partner
Liked: Staff & service
Good location. Easy to get cabs from and early. Pretty good food. Bar was nice.
Stayed 4 nights in Mar 2024
Response from Guest Services on 13 Mar 2024
Dear Jo, Thank you for your review. We hope to have the opportunity to welcome you back again for another trip to our wonderful city. John - Guest Services Executive

10/10 Excellent

elizabeth

Travelled with family
Liked: Staff & service, property conditions & facilities
Second time staying here, beautiful place and in a great location.
Stayed 1 night in Mar 2024
Response from Guest Services on 12 Mar 2024
Dear Elizabeth, Thank you for your 5-star review. We look forward to welcoming you back again for another trip to our wonderful city. John - Guest Services Executive

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dark room
Stayed 1 night in Mar 2024
Response from Guest Services on 13 Mar 2024
Dear Patrick, Thank you for your review. As we have different room categories, may we suggest that you share your expectations with our Reservations team for your next stay so that they will have the opportunity to provide the rates for the correct room category? We hope to welcome you back again soon. John - Guest Services Executive

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful hotel! Once of the best I have stayed in! It is close to everything important, all walkable- attractions, restaurants, shops, transportation. The room was large and very clean and comfortable! The history of the hotel is so neat too, Million was truly wonderful and he took us on a tour and showed us some historical areas near by, it was the best, he is really awesome! On that note the staff here is WONDERFUL! We felt like literal royalty, all staff members were friendly, smiling, helpful! Honestly we were so happy with our stay we will never stay anywhere else in London!
Response from Guest Services on 12 Mar 2024
Dear Jennifer,Thank you for taking the time to leave such a warm review, it is wonderful to hear that you have had a great time at our historic hotel building and experienced our amazing service. I have also passed on your wonderful compliments to Million. We all look forward to welcoming you back soon for another wonderful stay. Kind regards,John - Guest Services Executive

10/10 Excellent

Alain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best spot! In front of the London Eye, two corners of everything... Parliament, big ben, Westminster bridge and abbaye, horseguards parade and museum, doening street etc. So hot!
Stayed 10 nights in Mar 2024
Response from Faroq on 11 Mar 2024
Dear Alain, Thank you for staying with us and taking the time to leave this 5-star review. It is a pleasure to hear that you had a wonderful stay. We look forward to seeing you in our amazing city soon. Kind regards, Faroq - Guest Services Executive

8/10 Good

Philip

Travelled with partner
Slight booking mix up but sorted quickly. Otherwise very good. Excellent breakfast.
Stayed 1 night in Mar 2024
Response from Guest Services on 10 Mar 2024
Dear Phillip,Thank you for choosing to stay with us and your feedback. I am glad to read that the team were able to assist you during your stay and that you enjoyed our excellent food. We hope to see you again in our amazing city.Kind Regards,Szymon

10/10 Excellent

SHEILA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEST EXPERIENCE EVER📍🇬🇧 They always exceed our expectations… We got there really tired after a long flight but as soon as we got to the reception the staff smiles and attention to detail changed everything 🙌 and on top of that, Monalisa, the manager, sent us a complementary bottle of champagne with a lovely note “To make your day a little better”, that’s a 5 star service right there 🌟🌟🌟🌟🌟 If you go to the restaurant for afternoon tea please ask for Olena, she is absolutely fantastic as well. THANK YOU ALL 🙏
Stayed 1 night in Mar 2024
Response from Guest Services on 9 Mar 2024
Dear Sheila, We are delighted to hear such kind praise regarding your experience with us. We pride ourselves on our excellent team and will make sure Monalisa and Olena hear your kind words. We look forward to welcoming you again in the near future. Kind regards, Szymon - Guest Services Executive