Dear Martin, we are very happy that you liked the apartment. Your review is very important for us. We have already improved the details you mentioned. We hope to host you again. Regards, Customer Service Team

Dear Rajendra, we are very happy that you liked the apartment. Your review is very important for us. We have already improved the details you mentioned. We hope to host you again soon. Regards, Customer Service Team

Dear Corinne, it was a pleasure hosting you. We hope to see you again. Regards, Customer Service Team

Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Customer Service Team

Thank you for your feedback. As written in the fine print, we have to hold £300 as deposit in case of damage to the property, but it is going to be refunded within 6 working days after your check-out, depending on your bank. Before your check-in, we tried to contact you by phone several times, but unfortunately we couldn't reach you, both on the day before and on the same day of your arrival. We hope you stay with us again next time. Regards, Customer Service Team

Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Apartment Wharf Team

Dear Norman, Thank you for your feedback. To be honest, we are quite shocked by your review. As soon as you reported the Internet issue, we called the supplier in order to fix it and we kindly asked you to report again if the issue hadn’t been solved, but we did not hear from you again. Regarding the other issues you faced in the property, we sent our handyman over to the apartment in order to fix them straight away. On regards to the sofa-bed, it seems that there has been some sort of misunderstanding with the way the booking platform presents our apartments, as we do not have a sofa bed in all of our properties in City Tower building. Moreover, at the time of your booking, you explicitly requested for just two double beds, which we have provided. In addition, on the website you booked from it is clearly stated that we provide for the apartment an offsite parking space for £8 per day. We did not receive from you any email confirming the check-in time. On the day of your arrival, we tried to call you many times in order to arrange the check-in, but we could not reach you. We just received from you a phone call while you were already on your way to the apartment asking to do your check-in immediately, notwithstanding the fact that in our house rules it is clearly stated that we ask the guests to get in touch with us at least an hour before their arrival in order to arrange the check-in. You ended up waiting in the lobby because, not being provided with a check-in time for you, the person in charge had arranged at that time another check-in with other guests. As it clearly stated in our house rules, we ask all our guests a breakages deposit of £300. I can confirm we charged you just £300 and your deposit has already been refunded to you. Kind regards, Apartment Wharf Team

Your feedback is very important for us. Thanks for bringing these issues up. We have checked the entire property and fixed all the problems you suggested. We hope you could stay with us again. Regards, Apartment Wharf Team